Long Tall Sally Reviews

Name: Long Tall Sally
Rating: 1.53

1.5 Rating 196 Reviews

11 %

of reviewers recommend Long Tall Sally

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Metrics

1.5

Based on 196 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh I'm so sad to write this. All the pants in my closet are LTS. I'm a thin 6" with long legs and have had a difficult time all my life buying pants until LTS. Started online shopping LTS about seven years ago. Always used to call and talk to someone if there was a problem and return without shipping fees if something didn't fit or was poor quality. Now (for the first time) a pair of pants in my order are too short. Was refused any return at first because the time it took for shipment to get to me in Washington DC left me with no time within their time frame to return. Was given a "courtesy" return but shipping will cost me $20; on an $80 return, it just doesn't seem worth it. Will keep the pants and now consider buying from LTS like buying from China--a risky purchase, as there will be no sending back. So sad. Loved this company. Was a faithful customer. I guess the golden age of LTS has passed (by the way, the quality in their stretch pants has significantly decreased as well and another pair of pants on this order had a hole in the seam when they arrived. I can repair, but it's disappointing.) Will deeply miss the LTS that once was.”

Helpful Report

Posted 2 years ago

“I have been shopping LTS for years. The newest computer system for online orders makes returns impossible. My order numbers do not populate and my email does not work either. I have 2 pairs of pants that are too big and I can’t return them. The 12 fits like a 16 and there is no phone customer service. I have emailed multiple times. Gotten order numbers that don’t work and and now it shows I’m outside of the return window (been at this since day 1) and they now don’t return my emails. I can’t order from them again. It’s too risky. Returns are not possible buyer be sure you know exactly how it fits. You can’t return anything.”

Helpful Report

Posted 2 years ago

“LTS used to be good if sometimes a little dated. As a 6ft tall woman its so hard to find genuinely tall clothes. LTS was a life saver for most of my life. Sadly though, it was bought out a couple of years ago and now the quality of clothes is shockingly poor. The styles and cut of the clothes are also terrible. Fast fashion at its worst. The shoe section is equally poor quality and now caters predominantly for wide feet and I suspect holds the products from Evans shops. Therefore the range of shoes available has reduced dramatically. When LTS was created they were genuinely trying to support their customers needs. Now its money, money, money. I cant imagine they will survive that much longer in this state. So sad to see this shop collapse.”

Helpful Report

Posted 2 years ago

“First and last order with new-LTS. Old one was good before it went bad. Ordered a dress which is not remotely tall. Waistline sits just under my boobs, maxi dress falls to my midcalfs. I'm 6'2. I can get this kind of "tall" in any store. 45€ +10€ for delivery, and it's awfully cut, cheap fabric, seams are roughly made. Use Asos, NewGirl, Zalando, AboutYou Tall sizes - it's a gamble, but at least they offer free delivery and returns.”

Helpful Report

Posted 2 years ago

“Very disappointed with order processing/ return policy for Canada. Three different orders of mine were sent with a size I didn’t order. The order page appears to default and once you hit add to basket, and the confirmation does not confirm size that the default places on the order. $15 to receive a $28 shirt and $23 to return it is simply robbery. My last order sent me a size 18 shirt (I ordered size 14), and Size 6 UK when I ordered a size 10 USA size. Customer service simply sends canned responses and absolutely no help. Sadly I can’t buy at other places to get the same great fit (for correct sizes).”

Helpful Report

Posted 2 years ago

“This is the worst company I have ever had to deal with. If I could give it no stars, I definitely would. The quality of the clothing is cheap, the sizing is horrendous, when you try to contact for returns there is no phone number. The site wouldn't take my order number to return so when I sent them a note to ask for help I got a msg saying returns are easy, just copy your order number in. I will NEVER shop there again. If you think this is the old Tall Girls, it definitely isn't.”

Helpful Report

Posted 2 years ago

“Dreadful quality , dreadful sizing, frustrating return process , no idea how much it will cost me and how soon they will help me out....correct e mail correct order number the return platform won't proceed to the next page..... simply unacceptable ,the worst on-line shopping experience ever....!!! Definitely a negative stars rating”

Helpful Report

Posted 2 years ago

“I used to be able to rely on consistent sizing.with LTS. The cropped gym leggings I purchased are far too big, the fabric does not wick and they feel like wearing plastic. Dreadful quality. Then LTS asks me to pay to return them! The cost of sending back from Canada with tracking makes a return pointless. Really disappointing.”

Helpful Report

Posted 2 years ago

“If I could give 0 for this company I would! DO NOT ORDER FROM THIS COMPANY!!Their customer service is absolutely the worst! If you need to return something...you will NEVER get a refund! REPEAT...DO NOT ORDER! Plus the only people those swimsuits would fit would be a transexual male. The crotch hung half way down my thigh and I am 5'10". Our beloved trannies might find things if you were a tall man.❤”

Helpful Report

Posted 2 years ago

“If I could give this company negative stars, I would! I was so excited to find a company I could order online from, specifically for tall women. It was short-lived! This is the absolutely worst company I have done business with in my life! Their customer service is non-existent! They mis-mark clothing--the sewn in tag states one size; the tag attached to the clothing states another size; and the bag that it was packed in may state another size! Returning the clothing for their careless mistakes is borne by the customer--not my idea of good customer service! I will never do business with this company again! At the rate they are going, they are not long for this world anyway! I ONLY WISH I HAD SEEN THESE REVIEWS BEFORE PLACING AN ORDER.”

Helpful Report

Posted 2 years ago

“Returning items is not easy, website not helpful. Quality of merchandise is poor. Would not buy again from this company. Having to keep the item as not able to get help to return.”

Helpful Report

Posted 2 years ago

“The quality of everything has really plummeted…… will never again buy from them. We all miss long talk sally!!!”

Helpful Report

Posted 2 years ago

“Has LTS gone out of business again? I am trying to return some items from an order and the customer service number doesn't work. I have tried to contact the company online, but no response. The items were sent without an invoice or return instructions. I didn't get a confirmation email with an order number. My credit card company says it also has no way to contact them.”

Helpful Report

Posted 2 years ago

“This used to be my favorite store, but ever since the new management the quality of the clothing has plummeted. I have made a couple of orders to try and give the benefit of the doubt but have been severely disappointed both times. They use to sell such high quality clothing. Super disappointing. Will not be shopping there again which breaks my heart as they have been my go to for decades.”

Helpful Report

Posted 2 years ago

“I ordered a maxi dress, the picture showed the model in sandals and was stated as 5’10” tall. I am 6’1” and even after I put 5” heels on, there was still 2” trailing on the floor! That means that you have to be at least 6’8” tall to wear this dress with sandals! Totally misdescribed.”

Helpful Report

Posted 2 years ago

“Sent me the wrong size. Since this was their fault they should pay for the shipping back as any normal company would. They wouldn’t return my email to apologize at the bare minimum. Just silence. Sickening.”

Helpful Report

Posted 2 years ago

“Cheap fabrics, taxes not refounded (really???...100$), size chart is just a joke ! For sure, they lost a consumer!!!!!”

Helpful Report

Posted 2 years ago

“*First of all, wish I'd seen this review site BEFORE placing an order with Long Tall Sally. *Secondly, WITH SUCH AN AWFUL RECORD, WHY IS THIS COMPANY STILL ALLOWED TO DO BUSINESS IN THE UK? I recently ordered a dress from LTS. It did not fit properly so, I tried to return it but, could find no information on how to do this so, emailed their customer services asking for a return label but, was simply given an automatic reply that someone would be in touch and not to email again (all found in my spam folder btw). Sadly, from all these negative reviews, doubt I'll ever hear anything. If not, UK Trading Standards will hear from me.”

Helpful Report

Posted 2 years ago

“I will never order anything from this place again! They used to have integrity, now it's ridiculous. I ordered some jeans which were oversized and had no resemblance to the picture. When I tried to return them, they never really answered my questions. I didn't think I should pay return shipping to UK (I'm in the US), but they never offered any alternative. Why should I pay overseas shipping cost for an order that was wrong? Do not expect any individual assistance or common decency! All robotic replies. Very infuriating and a total waste of time. They have no business selling their inferior stuff, much less in the US. They used to be a good company with phone assistance. Now, if they make a mistake on your order, watch out — you're just left out to dry!”

Helpful Report

Posted 2 years ago

“Unfortunately my experience was the same as everyone else’s. The quality is nowhere near what it used to be compared to several years ago. The website does not indicate the true costs involved in shipping and returns. It is a very convoluted website for international customers. I prepaid for a return label, so understood that that amount would be taken off my refund, however when my refund $104 less than expected, they simply said it was the carrier fees. No where on their website does it list all of the fees that would be incurred. I will unfortunately not be ordering from them again.”

Helpful Report

Posted 2 years ago

Long Tall Sally is rated 1.5 based on 196 reviews