Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything is wrong with this company. Avoid. Sent me rubbish, no replacement, no refund Scammers AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“Order placed on 13 Nov 2021 with tracked delivery. Singpost (delivery agent) has no updates since then, after 7days remains as 'SingPost has received your order information, but not your item yet'. Contacted customer support whom gave me the same reply over and over about being very sorry and that the item has been dispatch or pending dispatch (depending on the staff responding). I contacted them on the 17nov. but the next day, my account was no longer valid and i couldn't login to my account. The reset of password shows invalid account. It says alot when the merchant deletes and disable a customer's account, not allowing them to track their order or have records of their order. Fortunately i still had my email. It is very unethical of them to do such a thing. I contacted the delivery agent (singpost) and they verified via email that they had never received the goods from Lookfantastic, i forwarded this to lookfantastic and they said it was shipped but open a case of investigation. It's a loss of almost 190SGD, alot of time used to follow up and no way of logging into their portal, except to create a new account with the same email address which has zero records of my order. I am utterly disgusted by lookfantastic. I would also like to share to other shoppers: The Hut, Cult Beauty, LookFantastic, Mankind are actually under the same organisation called THG Global. If you check on the reviews for these sites, the shoppers experience the same delivery failure and no-cancellation, no stock issues. THG Global was listed on the london exchange in Sept 2021 but their shares have fallen by 65% as of Oct 2021. THG PLC: GBX799.4 on 4Jan2021 down to 193.80 as of 19 Nov 2021. It makes sense that their delivery vendor has caused the downfall of share prices as investors lose confidence in its declared financial breakdowns.”

Lookfantastic 1 star review on 19th November 2021

Helpful Report

Posted 3 years ago

“WORST COMPANY EVER! DO NOT ORDER FROM THESE THIEVES”

Helpful Report

Posted 3 years ago

“Terrible DONT ORDER FROM HERE11 I order 3 weeks ago from 'lookfantastic Ireland' it doesn't come from Ireland its coming from England and 3 weeks on they are only sending my parcel which I wanted for holidays - I never would have ordered if I knew it would take this long. I got an email to say it would be sent in the next 48 hours and when I asked to cancel it they said it had been shipped. I will never order from this web site again”

Helpful Report

Posted 3 years ago

“DO NOT WASTE YOUR TIME AND MONEY! THEY HAVE THE WORST CUSTOMER SERVICE EVER! I’ve had 2 horrible experiences with them. Firstly, I was sent expired products and it took them 3 months to give me a refund and wanted me to cover the cost of sending the expired products back to them. Secondly, I ordered products on the 23rd of October, i received an email saying it would be delivered between 28th October and 1st November. As at the 11th of November, the tracking link was showing “in transit to destination country”. It had been showing “in transit to destination country” for 2 weeks. I asked for a refund and they’re refusing to give me a refund. Initially, i was asked if I wanted a replacement or refund, when I asked for a refund, they refused. They’re saying I have to wait 30 days and if I don’t receive my order by then, they would investigate. I have had to go through my bank to dispute the payment to get my money back. I tried to log into my account to response to their message and my account has been deactivated. The worst experience I’ve ever had with a company in my entire life. I clearly forgot how bad my first experience was, that’s why I went a second time. NEVER AGAIN.”

Helpful Report

Posted 3 years ago

“Please sign this if you have negative experience with LookFantastic - we need to garner more support and create awareness https://chng.it/H9MfzCZM”

Helpful Report

Posted 3 years ago

“Absolutely useless company. I ordered a perfume for £60. They sent me the wrong one, a smaller sized bottle worth £24. The returns process was a joke. I had to message several times to get a postage label. I then returned the wrong item. I messaged to ask for the correct item to be sent. They assured me it would be sent to me once they received the old item. INSTEAD they issued a refund. I am a month down the line, having tried to order this gift, with NO GIFT and back to square one. Total waste of time, and terrible experience. AVOID THE HASSLE THEY ARE NO CHEAPER THAN ELSEWHERE”

Helpful Report

Posted 3 years ago

“After seeing all the negative reviews on this site I almost cancelled my order from them. However, I decided not to and my order came fast with no issues at all. After having a perfectly good experience with them I find all these negative reviews on this site really strange. Maybe I just got lucky or something, but for me everything went well.”

Lookfantastic 5 star review on 8th November 2021

Helpful Report

Posted 3 years ago

“Total joke try and complain and unable to log complaint weeks waiting for delivery ……..disgrace”

Helpful Report

Posted 3 years ago

“Delivery didn’t work. Hermes failed to deliver sind company failed to sort it out. I lost money send my parcel. Never again”

Helpful Report

Posted 3 years ago

“One order went missing completely and was told it had been delivered. Queried this and was told the case had been closed as they have' forty day policy'...no idea what that is and was not informed of any policy beforehand. Only discovered it when querying another order that had been 'returned to sender' . Absolutely awful and will never order from this website again.”

Helpful Report

Posted 3 years ago

“Disgusted with customer service, expected delivery yesterday 4th Nov, waited in all day and evening to get a message at 8:40pm that they I wasn’t in when I was sitting in my living room … contact customer service who you can’t talk to but they are not interested just keep saying have to wait until Sunday to investigate… not good enough … very angry customer, this was a gift for this evening”

Helpful Report

Posted 3 years ago

“Placed two orders both got "lost" in transit at different times and were extremely late sending replacements! Got offered a £5 discount which the site wouldn't let me use on the 2nd order! Terrible experience! Ruined my daughter's birthday as they were so late! Never again!!”

Helpful Report

Posted 3 years ago

“Deliver always an issue. Always late, always have to chase it. Ordered 12 months subscription for beauty box and it was automatically extended for a lifetime and I was told I cannot cancel it for 24 months. Absolute disgrace of a company. Will never buy from them again.”

Helpful Report

Posted 3 years ago

“My parcel delivered but the free gift items were missing from it. I spent an extra £30 to receive the free gifts. They did not arrive in the parcel and there was no clear and easy way of gaining contact.I will not use this service again.”

Helpful Report

Posted 3 years ago

“THEY ARE A SHAM, ITS BEEN OVER 2 MONTHS SINCE I PLACED MY ORDER. HAVE NOT RECEIVED IT YET NOR ARE THEY READY TO REFUND MY MONEY, SIMPLY ASKING ME TO WAIT FOR THE DELIVERY FOR ANOTHER 20 DAYS. I PLAN TO REGISTER A CONSUMER COMPLAINT AND SUE THESE ASSHOLES.”

Helpful Report

Posted 3 years ago

“Was sent an eyeliner which was completely dry and unusable. I messaged customer service over a week ago and was told they can’t process a refund/return/replacement yet. Sent the same reply templates again and again and still don’t have a usable eyeliner or my money back”

Helpful Report

Posted 3 years ago

“the customer service is the worst service you can have, no live chat, no telephone, only " DO NO REPLY" email and you cannot do anything, but re-write to them again from the beginning to explain the issue to different persons. It's been 4 months that I haven't received my refund, they confirmed in a "do not reply" email that they have received the defect returned product and the refund takes 3-5 business days, One month later, they asked me again to provide the return receipt... the story starts over gain ..”

Helpful Report

Posted 3 years ago

“Never gave your money back. Scamers.”

Helpful Report

Posted 3 years ago

“I don't normally leave reviews but felt I should for the sake of the company and for anyone thinking about ordering from them. I placed an order on the 12th of October and it arrived today the 28th qnd although it was longer than the estimated delivery time I was able to track my parcel through the whole journey and customer services were very prompt in getting back to any enquiry I made regarding the delay. With the current brexit situation I anticipated a delay and I don't think the company deserves some of the harsh reviews it has. If you aren't in a rush for your order (mine is a Christmas present) just expect a 2-3 week wait. I would definitely order from them again. I am based in Dublin.”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews