Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Please beware of this company they sell fake products. Skin79 The oriental Gold Plus BB Cream I have recently received is a fake from what they show on the web site. I have had the product confirmed from an outside source that this product I received is a fake.”

Helpful Report

Posted 5 years ago

“Horrible custom service. I ordered a bundle of mama mio products. One of them (worth more than £17) came damaged. The custom service offered me a refund of 20% of the price of the whole bundle, which was only £10! It means they wanted me to spend 7 pounds on the damaged product which I would never use?!!!!!!”

Helpful Report

Posted 6 years ago

“I received a gift card at Xmas and decided to treat myself to some new ghd straighteners Unfortunately this company cannot accept part payment from the gift card and the rest from another source such as PayPal I accept that but the advisor was rude no customer service skills and came across so patronising I decided my 85.00 would be better spent with a company that appreciates business from loyal customers”

Helpful Report

Posted 6 years ago

“Horrible experience with them. I got my stuff after a month that too after mailing them 100 times. They charged me delivery charges which means the stuff should be delivered to me at my doorstep but i had to come and collect my stuff from postoffice where again i was charged delivery charges. Pathetic services i would never recommend this site to anyone.”

Helpful Report

Posted 6 years ago

“It's been two months.Please tell me exactly where is my package? It was confirmed by the reception that they REFUSED to receive it twice because the package was damaged in transit and they also had taken photo of that.I 've uploaded that as attachment to communicate with them thousands of time but they just say it over and over"This was delivered to the reception " "I'm afraid I can only repeat my colleague's words " "we are not held liable for student accommodations." Ironically,I even contacted the courier companies and send that photo to them.They were pleasure to help me as long as the retailers contacted them. I submitted the request to Lookfantastic twice,they replied to me unilaterally"already been delivered".However,the the service staff of express company said they has not receive ANY contact from the retailer .”

Helpful Report

Posted 6 years ago

“I regret that I didn't check the review of the website before placing my order. Now only I realized so many purchasers didn't received their orders. I also never receive my order and the customer service is not helping except to suggest that my family members/neighbor has signed the delivery on my behalf. My shipping address is my office and I am sure that the order never delivered to me.”

Helpful Report

Posted 6 years ago

“Horrible website where you need to pay for a return fee even you buy something instead of the return product. Never buy from this website again.”

Helpful Report

Posted 6 years ago

“I purchased a 12 months subscription and they dont make it that evident that i would be enrolled to another 12 months and can't cancel so would have to go on for another 12 months!!! This is absolutely ridiculous! 12 months tied for sonething you don't want!”

Helpful Report

Posted 6 years ago

“I am very disappointed with this company as I ordered some hair products (as I have before) ,as I had spent £26-00, I was asked to spend another £4-00 to quality for a free gift, which I did.......No free gift and no satisfaction for my complaint, I was certainly not treated fairly, l will not be using them again”

Helpful Report

Posted 6 years ago

“dishonest, cant receive the parcel 2 months after dispatched”

Helpful Report

Posted 6 years ago

“I have been trying to contact Lookfantastic by email, what a nightmare, why can't you contact their customer services direct? After watching a tv programme about counterfeit on line beauty goods that have caused serious allergies and possibly life threatening ,I wanted lookfantastic to confirm their goods were 100% genuine, I ordered a Molton Brown gift for a friend, now I am not so sure as I have had no answer from them, where exactly are my emails are going to! I feel now I do not want to send this gift to my friend, I am so worried that it's not the genuine item! Why can't their customer services answer me, if they really exist at all. Because of their lack of cooperation in this matter, I would not be using them again, I think that I possibly know the answer.”

Helpful Report

Posted 6 years ago

“Please do not use this company , I have had an absolute nightmare experience with a parcel that has failed to arrive. Customer services are so unhelpful, I have found the entire experience so frustrating. Use a reputable company.”

Helpful Report

Posted 6 years ago

“I placed an order beginning of October 2018, its now mid December. Contacted them 4 times . They replied with a no reply email, that they were investigating. 6 weeks later and still no result. Still haven't received my goods or any satisfaction. Dont use this company. Prices look great but when you dont receive what you've paid for, very expensive.”

Helpful Report

Posted 6 years ago

“Worst experience.i order it for the first time from this website. Its been a month still i havent recieves my parcel. No replies No satisfying replies from that site Very bad. Please dont order anything from this site.”

Helpful Report

Posted 6 years ago

“Subscribe to monthly box BUT they run out. Don't bother to email me that they won't be fulfilling my subscription. Call them an customer service couldn't give a ****. Asked to speak to a manager told you can't. Can't believe it. I cancelled.”

Helpful Report

Posted 6 years ago

“Placed order on black Friday. Due to busy time They have failed to deliver it. I contacted customer service to ask if they can change address as I am moving house and won't be able to receive the order once they finally dispatch it. They refused. So then I tried to cancel the order online and was unable to! Surely it's my right to cancel the order which has not been dispatched yet! Very disappointing. Will never ever use this site again. Prefer John Lewis when They have their match price offers and are always reliable!”

Helpful Report

Posted 6 years ago

“Have ordered a couple of times and haven't had any issues. Ordered in November after Black Friday and clearly they can't cope with orders received.. Don't expect to receive your order within the timescale promised on their website. If LF take note of the reviews I would suggest they it make clear on their website that deliveries within their busy times (Christmas, Black Friday, etc) can vary. Also, tried to cancel the items on the wesbite and it wouldn't let me, which is very frustrating. Judging by other reviews there's no point contacting customer services either. I've certainly lost faith in this company now.”

Helpful Report

Posted 6 years ago

“Do not use this company. They fail to deliver and even when you ring up the cannot give you a delivery date. The worst online beauty retailer I have ever ordered from”

Helpful Report

Posted 6 years ago

“Placed order.items sold out.i cancelled my order.they confirmed my cancellation.3 days later they stole from my account and I have no product. SCAM COMPANY. DO NOT USE”

Helpful Report

Posted 6 years ago

“Yet Again Look Fantastic Fail to deliver ... 3 yrs in a Row.!! I put the first experience as a one off.... 2nd time more drivel about can't get couriers to deliver as its after black friday .... RUBBISH... other companies manage without fail. I vowed I'd not use them again. However as I'm buying a birthday gift for a friend I needed to get these products, so thought I'd give a last ditch attempt for Look Fantastic to prove themselves as a reputable company and deliver on their promise.... FAILED AGAIN. Products in stock usually dispatched within 24hrs delivery within 3 days..... FALSE INFORMATION! 3 days later still not dispatched no idea when it will be.... no idea when it'll arrive, is the response from customer service... AVOID THIS COMPANY AT ALL COSTS ..... Especially if you're ordering a gift for someone.... YOU WILL BE LET DOWN ..... GUARANTEED! One of the worst online companies I've ever had the displeasure dealing with .... my account will be closed, as I'd rather spend my money elsewhere.”

Helpful Report

Posted 6 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews