Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pre-ordered, did a ton of follow up trying to speak to customer service, only allow auto chat. They kept claiming order would be there in time.... then Dec 16th !! I get an email they are unable to ship. Thank goodness I mistrusted them after 2 attempts to follow up and ordered Glossy Box who got my order to me in less than a week!!!”

Helpful Report

Posted 2 years ago

“I ordered some items for a Christmas present in November, which was due to be delivered on 2 December by Evri. I redirected the parcel to my nearest inpost locker as I was due to be out that day.... well first time they said there was a technical problem (the photo of locker looked strangely fine and did not display 'out of order') and they would try again the next working day. A week later there was apparently another attempt but again did not deliver to the locker. Evri only allow the sender to contact them and so I contacted look fantastic... wow... i guess you get what you pay for! It may have good deals but there is practically no customer service and you are treated so badly by the agents when they do eventually respond. Firstly they wouldn't investigate or contact Evri until another week had passed (7pm Friday 16th December) and then finally today, they said Evri had delivered the parcel (with no photo or evidence that this has actually occurred)!! They or Evri were clearly lying, as evidenced by the tracking, and now I have to fill out a form to say I didn't receive the package that Evri have lost. I hope that I may eventually get my money back, but the pain and effort of trying to contact uncontactable people has left such a sour taste that I will NEVER use this website again. Most other reputable retailers would have sent out a replacement when it's clearly lost and now I am faced with having to find another Christmas present to replace this lost item one week before Christmas. I was previously a regular, returning customer but I am so annoyed with how I have been treated and wanted to warn others that this is what they can expect from this company. I can also see from other reviews that my experience is not unique!”

Helpful Report

Posted 2 years ago

“It’s been over one month now and I still haven’t received my order. Chasing customer service and no one seems to want to help. They stop replying on my messages so I sent them email trough website. They don't want to give me refund because they waiting for courier investigation. I don't care about courier. I want my money back!!! Next week is Christmas and I have no my order and no money back. I was regular customer, but I never gonna buy again from you!!!!”

Helpful Report

Posted 2 years ago

“Absolutely disappointed with this company. On November 24, I bought a product and everything was gone, not money, not a product. Wrote to service personnel about 12 times, all sent the same sympathy and product loss investigation form. Reassure that they will take all measures, the product was bought at Christmas NOW NO MONEY NO PRODUCT.”

Helpful Report

Posted 2 years ago

“I returned an item for a refund to LOOKFANTASTIC and tracking showed it was delivered to their warehouse on 2nd Dec. After 2 weeks of waiting for a response, I contacted customer service via the messaging service on the LF website. I was asked to upload proof of postage which I did on several occasions but this was not acknowledged or followed up. I received generic responses by several team members saying that the warehouse had not received my parcel when the tracking clearly showed that it had been delivered. After running around in circles with 'customer service' (what a joke) I contacted Paypal and made a claim. I was refunded within hours - so thank you Paypal. As for LF and The Hut Group, I will never buy from this company again. Terrible customer service. I'll stick with more reputable companies in future. The products may be at bargain prices but it comes at a cost of your time and mental health if there is a problem.”

Helpful Report

Posted 2 years ago

“Avoid, take money no goods or update. Customer service is shady, never answer question just reply with standard script.”

Helpful Report

Posted 2 years ago

“If I could give no stars I would. This company are dreadful. Will never order from them again. No customer service help or telephone number which is very shady . I ordered the wrong perfume in error . Messaged their customer service within 5 minutes as no way of phoning them. Explained my error and asked for the order to be cancelled . They finally messaged back over 24 hours later saying it had already been dispatched ( no it hadnt ) but would send me an email advising how to return it and get a refund . I havent received said email and the perfume arrived with no invoice or returns instructions. Cant even phone their head Office to complain . They dont want to be contacted! Avoid, avoid, avoid.”

Helpful Report

Posted 2 years ago

“As many people said here my ordered is not delivered. Almost 3 weeks past since I did it. Customer service can not give any answer, no one knows where is my parcel for 200euro”

Helpful Report

Posted 2 years ago

“Horrible company, very unprofessional customer service team. I have ordered twice from this company - first time, the parcel was very delayed. Second time - i have placed an order on 25th and the delivery was meant to happen up to 29th of Nov! I am still waiting on it - I have contacted customer service team asking for a replacement and they are saying that it has been an error with my redelivery and can’t help me with getting any further information.. how can they mess up so so many times. Please order from anywhere else if you want to actually receive your order!”

Helpful Report

Posted 2 years ago

“1 month and I have not received my order. Contacted Look Fantastic and all they ask is for me to wait. Ask me to wait for a month then ask me to continue to wait for another 2-3days. Apparently I have told them my item has already arrived Singapore since 26Nov and today it's already 10 Dec.”

Helpful Report

Posted 2 years ago

“Ordered perfume, come on time, no problems. Really happy”

Helpful Report

Posted 2 years ago

“AVOID THIS COMPANY CLAIM TO HAVE DELIVERED BUT NOTHING RECEIVED Placed a large order 10 days ago and still not received. They are saying they have delivered but I was in all day and no-one knocked. Now they have closed the complaint saying that it is completed even though I have no products / refund from them. Impossible to get in touch with them other than via their flawed message portal. I would advise any potential customer to think again before ordering from this company. I left a review on another platform and they responded immediately on that platform saying they wanted to fix the problem but since then there has still been no progress.”

Helpful Report

Posted 2 years ago

“Ordered items on the 26th Nov, I have already lodged a complaint through my LF account but didn’t receive any satisfactory reply. Same generic emails. I have used LF for my upcoming wedding on the mid of this month. NEVER AGAIN! I will be relying on them. Either the company is in trouble or there are some serious issues with the warehouse team. Either way, honesty would go a long way rather than the generic emails they send. Absolutely dissatisfied. I wouldn't recommend them to anyone anymore. And I wouldn’t be using them ever again. BIG NO NO!”

Helpful Report

Posted 2 years ago

“Very bad customer service. Took my money twice and yet no confirmation email. Never ordering from them again.”

Helpful Report

Posted 2 years ago

“Ordered and advent calendar as a gift. 7 days into December and still not dispatched. No dispatch date, just rubbish generic replies. Awful company and very frustrating to deal with.”

Helpful Report

Posted 2 years ago

“Parcel delivered to wrong address Customer service none existent no help whats so ever. No phone no no on line chat just a form to fill in thar keeps coming back for a signature”

Helpful Report

Posted 2 years ago

“I am so disappointed.. I am never buying from you again.. I have place an order at the begging of October and it’s still not here 🤯🤯”

Helpful Report

Posted 2 years ago

“On Black Friday I ordered Olaplex hair bundle which consisted of shampoo, conditioner & hair perfector, when I received my order the hair perfector was missing, they say they can’t send me the item that was missing as it’s a single item, which makes no sense at all, they offered me a 33% refund which I don’t want, I just want the item they failed to send me, now they seem to be ignoring my messages, shocking customer service!”

Helpful Report

Posted 2 years ago

“After reading some of the reviews I must be one of the lucky ones, order was fulfilled, really good value for money and fast delivery From my experience I really couldn’t criticise this company only give them praise”

Helpful Report

Posted 2 years ago

“ordered some perfume from this company no problems came on time very happy with item would use again and recommend to others”

Helpful Report

Posted 2 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews