Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought my first purchase a couple of weeks ago. I was over charged and had a nightmare dealing with customer services through their messaging service. In the end they told me to post a message on social, or use the chat as those people would be able to resolve it quicker for me. The chat had been shut all week and I'd given up the will to live by that point with it, so I wont be shopping here again.”

Helpful Report

Posted 4 years ago

“"STILL WAITING!" Never had a problem with them before, until I needed a refund because they sent me the wrong items. Sent Email after email, used live chat, and telephone. Hardly a response only a label sent to me by email to send back the wrong items. Even then had to pay for postage. Only recorded messages sent to me now. Still waiting for refund!! Virus or no virus if the company cant show lack of commitment and customer service to their customers or If they currently have employee absence and cant cope then stop taking our money and close it down if you cant deliver. Pure greed!! Wont be using them again unfortunately. Very disappointed.”

Helpful Report

Posted 4 years ago

“AVOID. I would go to cult beauty instead- they use DPD which is a far more superior courier that fastway, used by look fantastic. My order was due for delivery over a week ago, no scans on fastway and no reply for look fantastic customer service (they have also shut down their live chat). Ordered off cult 2 days ago and I already have my order - free shipping also!”

Helpful Report

Posted 4 years ago

“I’ve placed 3 separate orders with them in the past month. Never had any problems so I’m really surprised to see so many negative reviews! I always used standard delivery, so orders do take around 5-7 days to arrive. My orders are delivered by Royal Mail who text me with a tracking code a few days before delivery. I’ve taken advantage of LF’s 20% off offers twice now and received a free gift of shampoo and conditioner (sachets) and a mini Laura Mercier lipstick. Great products at fantastic prices. I’ll certainly order from the again!”

Helpful Report

Posted 4 years ago

“HORRIBLE customer service. I’ve ordered from them for a while now and everything was fine. Until it wasn’t. They sent me the wrong order and when I reached out they didn’t read my emails and just kept sending prewritten responses. When I called them out, they got really rude and condescending. It has now been over 3 weeks and I still haven’t gotten my correct order. They are great until you have an issue. They don’t care about their customers.”

Helpful Report

Posted 4 years ago

“The worst company I have ever dealt with in my entire life! Don't buy anything from them. Customer service is terribly miserable. Delivery is equally the same! I still haven't got my orders yet after more than a month of waiting. I expect they will make the refund process to be difficult for me also because they just want your MONEY. They will take our money but deliver none of our orders to us! It appears to me that this is an organized SCAM.”

Helpful Report

Posted 4 years ago

“Never had an issue. Ordered from here 3x in last 3 months and all orders have arrived straight away. One order was a bit delayed however they emailed me first saying we noticed your order has not been dispatched and we are looking into this for you. The next day I received a further email saying it has now been dispatched so no worries. They always use tracked delivery - twice Hermes and once Royal Mail. However I have seen some comments after having ordered 3x that the customer service is rubbish. I've never had any contact with the company after purchasing so I cannot comment on this however after having read a lot of these comments where people have had a bad experience I.e. post not arriving and not receiving a good customer service,I am hesitant to order from them again. However I have had a positive experience all 3x I have ordered.”

Helpful Report

Posted 4 years ago

“I have just received my second order from Lookfantastic. It was very quick to be delivered , as was my first order and my free gift is lovely. Thank you very much Lookfantastic.”

Helpful Report

Posted 4 years ago

“Never use this company. They have illegally tampered with my order history to make me sign up for a subscription service I never signed up to. The auto renew was switched off. Horrible customer service. Refusing a refund. Avoid!”

Helpful Report

Posted 4 years ago

“Ordered 15 April, still not arrived yet,stupid”

Helpful Report

Posted 4 years ago

“I placed my order 15 April, still not arrived yet, very disappointed, I asked for refund,but they told me I have to wait,becose it's stuck at Hermes, I emailed them 2 times, same answer,I have 2 wait,stupid”

Helpful Report

Posted 4 years ago

“Awful customer service! Ordered, money taken and good not delivered. Customer Service is beyond a joke. Messaged and emailed through all social media and website platforms. No reply and no refund. £68 worth of good and i am now fuming as I thought this company was good. Had previously used them but never again.”

Helpful Report

Posted 4 years ago

“This company is a joke. The website says delivery within 2-5 working days. I ordered 1 product and I've been waiting for well over 2 weeks now. I don't even know if I'll ever recieve the product. Please don't waste your money on this company.”

Helpful Report

Posted 4 years ago

“Such terrible customer service... I ordered two products at beginning of April... nothing had arrived by May 1st which was when they said they would be here by. I confirmed the delivery address as they asked... but with a tiny difference between the one I put on website... one included flat number and other not... for context I live in a residential school so all deliveries go to office regardless! They told me because the addresses don’t match exactly that if the product doesn’t arrive it’s my issue, not there’s! I started the process to take them to the consumer council and suddenly my product turns up... I do not understand why they didn’t contact the delivery company and find out what was going on in the first place... it’s clear that is was in the depot or I would not have got it so soon after they found out I had started a formal complaint.... what a lot of effort for two hairbrushes... I will never order from them again.”

Helpful Report

Posted 4 years ago

“Let's see, you're probably here to see if these guys are legit, i would warn you to stay the hell away. If i could give them a Zero start (exactly what they deserve), i would. I placed an order ($350USD), Order took a month to deliver, of course, it NEVER CAME. Contacting them took another month to settle, refund, right, another month or so. In between, it took them at least 2 days to respond. What a horrible horrible experience. PS I'm still waiting for my refund to process, lets bet it will take another 2-3 weeks. Run, run while you can.”

Helpful Report

Posted 4 years ago

“Ordered through them a few times... delivery was usually pretty quick and products seem to be genuine. However I my last order which was £140 was declined twice yet I had more than enough money in my account. 3rd time it was taken from my account yet is still showing as payment processing a week later suggesting a payment issue. NOW BEFORE I placed my order i read their covid 19 process and delivery procedure at this time throughly. Other than stating they are running 48 hours behind there was NOTHING suggesting that there are any other issues. A few emails later and not one single acknowledgment or response. I'm guessing I'm now out of pocket £140. With no telephone number its highly unlikely this will get resolved. Im so angry as although they are claiming to take staff safety seriously during this time I'm sure they have staff working from home that could atleast reply to emails. Such a shame... I wont be ordering through them again! Yet I'm still being bombarded with emails everyday promoting their daily discounts. I suggest they stop biting off more than they can comfortably chew! Sort the orders out you already have taken money for!”

Helpful Report

Posted 4 years ago

“I have not my order since March 14th .I exchange tons of messeges and still not clear where is my order .Sad .I realy wanted to be your customer”

Helpful Report

Posted 4 years ago

“So long and ridiculous process in regards to returns and refunds . Have to wait ages for a reply. Still no refund even though i tracked the items i returned via hermes and it was delivered to them 7 days ago. They are saying they haven't recieved it yet? And bizarre process in regards to returns as you have to get a label from customer services and for them to apply approving the return? Such a waste of time!”

Helpful Report

Posted 4 years ago

“Best retailer for beauty products! Poor delivery :(”

Helpful Report

Posted 4 years ago

“Only came across these about a year ago, I used to always use beauty bay.. I’ve never looked back my order is always here within 5 days. I find the prices are great and it’s so hard to find Mac online , I also get the monthly beauty box which I love. I’m actually so surprised by all the bad reviews here , I order around 3/4 times a month and haven’t had an issue”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews