Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 3 bottles of moisturizers and they gave me the products that is going to be expired in January 2022. It’s very hard to contact the customer service team and I got no response after logging into my account and messaged them. Seems like I won’t get my money back. The worst experience ever, not gonna use this website again!”

Helpful Report

Posted 3 years ago

“Useless company.”

Helpful Report

Posted 3 years ago

“Worst experience ever!!! You don’t get any responses when there is product quality issues, which makes me wonder if their product is legit at all!!! Won’t be buying from there anymore. There are other places who care about their customers.”

Helpful Report

Posted 3 years ago

“It is a SCAM! They kept saying they had already issued a refund to my bank account, but I never received it. I asked them to give me the transaction details, but they avoided the question. They just asked me to check with my bank. It is so ridiculous! They should find out who they actually issued the refund to? Is this an internal fraud?! I will complain it to the citizen advice bureau.”

Helpful Report

Posted 3 years ago

“I ordered goods but Look Fantastic are saying I haven't ordered anything (even though I was given a 'false' order number). They have also taken money from my bank account. It is IMPOSSIBLE to get through to them. This so-called company seems totally fraudulent (reading reviews below) and I don't know why the relevant authorities aren't dealing with them. I just want my money back. I am so shocked that they are allowed to operate on the internet.”

Helpful Report

Posted 3 years ago

“Every year Is the same: good discounts on Black Friday and boxing day, but the delivery is always 2/3 months late or even worse, your order is cancelled after two months of waiting for the products. Businesses don't understand that Black Friday is over only when customers receive their orders.”

Helpful Report

Posted 3 years ago

“Total scammers! Products seem to be in stock at time of ordering, but suddenly the availability changes to two months. Tried contacting their "customer service" but I was greeted with a bot, sending automated replies on Google translate. Of course they will not cancel the order, even though they state that you have the right to do so, in case availability of a product changes, in their terms. Avoid!”

Helpful Report

Posted 3 years ago

“Website sucks, impossible to login! Delivery also was only partially delivered. Half of my shipment has been stuck for over a month with status of "damaged parcel". Contacted customer service who said they will file a report and look into this. but there was nothing done after a week....”

Helpful Report

Posted 3 years ago

“I have been waiting 2 weeks for my order. When it arrived a product is missing. I have sent countless emails and asked for a refund. Have been advised it’s ready to be dispatched. This has not happened. Very poor customer service!”

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Posted 3 years ago

“cancelled my order and deleted my account for no reason...”

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Posted 3 years ago

“Do not order from this company two time I have had problems where they have just never delivered my package this company should be shut down!”

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Posted 3 years ago

“BUYER BEWARE. THIS IS A SCAM. This "company" is also part of THEHUT.COM. They are a SCAM. AVOID AT ALL COSTS. THEY WILL CHARGE YOU FOR SOMETHING THAT THEY WILL NEVER SEND. THEY WILL PROVIDE YOU WITH A FAKE TRACKING NUMBER. AVOID AT ALL COSTS. FAKE SITE FAKE COMPANY. I HAVE ALERTED THE APPROPRIATE AUTHORITIES AND THE BETTER BUSINESS BUREAU.”

Lookfantastic 1 star review on 29th November 2021

Helpful Report

Posted 3 years ago

“Good luck trying to cancel an order once it’s ordered even before it’s processed or dispatched - their cancellation process in your account is bogus. And you have to then print off a label and pay for return.”

Helpful Report

Posted 3 years ago

“Do Not Trust LookFantastic whatsoever. Customer Service is shocking when dealing with a formal complaint. Not taken seriously and all they do is repeat " I am so sorry for the i convenience caused". I am not all happy with them and will be taking my custom elsewhere.”

Helpful Report

Posted 3 years ago

“Absolutely appauling customer service. Product ordered and delivery appeared to be on schedule, however delivery company have not delivered item. Replacement to be provided by Lookfantastic however this never materialised either. Customer service close tickets as "completed" but issue still outstanding. Have asked to cancel the item and provide a refund several times and this has not yet been provided. For a company that appeared to be really good at the outset, it has turned out to be a nightmare. Order originally "dispatched" on the 31st October 21, it's now the 28th November.”

Helpful Report

Posted 3 years ago

“Even one star rating is too much. I placed an order a month ago which I never received. I asked for a refund or a new order. After weeks of chasing they said they dispatched a new order but yet again their courier has not made an appearance. I have no alternative but to refer them to the Trading Standards”

Helpful Report

Posted 3 years ago

“If I could give no stars I would!!!! Royal Mail failed to deliver my parcel & look fantastic delayed giving my refund for weeks No customer care telephone so have rely on messages on your online account Didn’t apologise or offer replacement - utter con artists!!!! I doubt they ever sent the parcel out & you can’t get anyone to help you at look fantastic DO NOT BUY FROM THIS AWFUL ONLINE COMPANY”

Helpful Report

Posted 3 years ago

“Horrendous customer service! I have sent all supporting documentation that I never received my delivery and it was sent back to him! They still will not issue a refund”

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Posted 3 years ago

“The Worst company I have ever dealt with!!! I have waited nearly 6 months for a refund and they keep making you go round in circles with their shitty service. DO NOT USE!”

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Posted 3 years ago

“Such a pathetic team handling shipping or delivery and worst customer service. I placed an order on 19th october2021 and to9day is 21 Nov-2021, but still i have not received my order for which I have p0aid them 395 AED. I have comp0lained to them 5 times in last one month to follow up my order or refund my money but they do not even bother to investigate tyhe issue. They are sitting there and watching the customer suffering and telling just one thig in response to my complain that please keep waiting. They are not even refunding my money after so many complains. Please guys do no ever order from this site, as all the people working on lookfantastic are fraud.”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews