Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,402 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,402 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Accidentally ordered wrong item. Immediately asked to cancel & was told it had been done. A few days later was emailed to say item had been dispatched & money taken from my account. Messaged customer service to explain situation and complain. Basically just told to return the item for a refund, and their returns label is not tracked or timed delivery. No attempt at small gesture of goodwill or any particular desire to retain my business which I think is appalling customer service. Didn’t want much, would’ve been happy with a 48hr tracked delivery label or gift voucher for cost of tracked return.”

Helpful Report

Posted 6 years ago

“The range of products is outstanding and constantly being added to. Website is so very easy to use. I signed up for the lookfantastic box - best thing I ever did! I can't wait to receive my beauty box every month - never yet been disappointed with any sample product received and I have actually ended up changing from my usual brand on some products after trialing. The box is lush, added bonus of a free magazine and amazing products each month - fabulous!”

Helpful Report

Posted 7 years ago

“Canceled the order 10 min after and been told parcel dispatched next day, while order statue was 'Processing'. They kept saying order was ‘Prepared to dispatch’ and ask me to return it after, while actual dispatch date was 16 DAYs AFTER!!! Then, I contacted them saying I will not be able to receive it any more as they dispatched it too late. Then they tell me the mail office will return to the warehouse, BUT! if there is anything happened (such as Christmas) to the parcel, it is all my responsibility !!! Dont know if I can get my money back eventually”

Helpful Report

Posted 7 years ago

“Sent two items back in the same parcel yet they only claim to have received one, and won't refund for the second item.”

Helpful Report

Posted 7 years ago

“Good products and good prices. Fast delivery and well-packaged products. I recommend buying at Lookfantastic.”

Helpful Report

Posted 7 years ago

“Apaulling service during Black Friday panic, order placed on the 25th Nov buy the 8th Dec still no order acknowledgement received let alone the actual order, despite contacting Look Fantastic numerous times. They are also withholding a refund as they are saying the order cannot be cancelled. Really disappointed with their incompetence.”

Helpful Report

Posted 7 years ago

“Ordered on 19th November, payment taken that day, estimated dispatch - 20th November. 6th December and I'm still waiting, estimated dispatch still showing as 20th November, order status "processing".... customer services give standard "sorry we are working as hard as we can to dispatch". Awful. At this point I don't know whether I'll ever see all the Christmas shopping I did, or the £102 I spent. Avoid like the plague.”

Helpful Report

Posted 7 years ago

“we did not receive our order, when I chased this up the company were not interested... we are 49.00 pounds out of pocket, do not use this company”

Helpful Report

Posted 7 years ago

“Do not order from this company! They take your money and don’t send your order! Do not order from them!”

Helpful Report

Posted 7 years ago

“Made an order on Black Friday with selection of items for mass presents; delivery times failed completely - estimated dispatch of items only in 27th December; and they promised within4-5 working days, so dissapointed; now having trouble cancelling;”

Helpful Report

Posted 7 years ago

“I'm sure that the items are of good quality, however, without receiving them it is obviously hard to judge. Advent calendar ordered 24.11.17. Called 01.12.17 and told the items is out of stock and will probably not be restocked at this point as not many people want an Advent Calendar a couple of days before Christmas or possibly even after Christmas!”

Helpful Report

Posted 7 years ago

“EVERYTHING! Ужасный опыт! Никогда не заказывайте там! Мало того, что заказ в статусе "Обрабатывается" уже много дней, но еще и поддержка отвечает автоматическими письмами: подождите 48 часов, 72 часов и так далее. Никакой помощи и ответа. Хотела отменить доставку, понимая, что заказ придет не скоро (если вообще когда-нибудь придет) и я не смогу ее просто принять. Но мне никто не отвечает, деньги вернуть не могу, заказ завис, полный ужас! Написала в группе ВК - никто не отвечает, но нашла много единомышленников: я не одна с таким столкнулась. Полнейший обман! Сняли деньги, а товар по факту не продали - это нарушение закона, и как минимум полная некомпетенция для такого крупного сайта. Я буду писать отзывы на всех форумах и сайтах, чтобы никто больше не столкнулся с мошенниками! Еще надеюсь, что мне все-таки отменят заказ и вернут деньги, но пока полное молчание. Absolutely awful expericence! No personalized answer from support service, no solution to my problem, no feedback at all, they only ask to wait 72 hours, 48 hours and so on. I'm totally dissapointed by such indifferent attitude to their consumers. And I know girls who had the same experience. I can't receive my order, I can't cancel it, I can't return money!!”

Helpful Report

Posted 7 years ago

“terrible experience. the delivery got massively delayed, and yeah.. that can happen, but the worse was the customer service. they took no accountability, total lack of transparency on what was going on or when I could expect the parcel, no effort to resolve. sorry to say.. just do not use them. Amazon has same or better price and 100% reliability”

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Posted 7 years ago

“Fast delivery”

Helpful Report

Posted 7 years ago

“I often purchase my cosmetics from lookfantastic, and usually spend quite a bit of money as I always seem to run out all at once! The free gifts and discount codes are a huge bonus for me as love to try out new products, and there are always a huge selection of brands I've never seen before. I would 100% recommend them anyone!”

Helpful Report

Posted 7 years ago

“EXTREMELY UNETHICAL AND UNPROFESSIONAL! I Live in Dubai and ordered a product from LookFantastic and asked them to deliver to my Hotel. They said I should receive it in a week. I kept waiting for a month, then once I followed up, they informed me that they do not guarantee the delivery to a Hotel since anyone can take the product therefore I will not get it. Complete non-sense! So I asked her a multiple of questions which I never had answers to of course since they are so professional. If you do not guarantee the delivery to a Hotel, why didn't you ask me to change the address before? Shouldn't the delivery guy call me before to make sure I'm at the Hotel? I assume you asked for my mobile number for a reason no? In case he went to the Hotel and I wasn't there, shouldn't he give it to the reception? I've been in the Hotel for 5 months now and the staff knows me so they would have informed me in case they received anything. Could you please inform me to whom did your delivery guy give the product to? When and at what time did the guy make the delivery? A list of logical unanswered questions where the support always had the same answer: We do not guarantee Hotel deliveries! The product cost me AED80 (~$20) so it's not a big amount. But it's not about the price, it's about the waste of time, the poor and ridiculous support they have and the way they deliver the products! Wouldn't recommend it at all ...”

Helpful Report

Posted 7 years ago

“Quick and simple website, delivery time was fast.”

Helpful Report

Posted 7 years ago

“I live in Portugal, and there delivery was super fast.”

Helpful Report

Posted 7 years ago

“A week later and no resolution from Lookfantastic. Their customer promise if to respond within 24 hrs, well, for a week now I have had no resolution to my query. Order number 103346440. you owe me a voucher for the Fusio blow dry. Don't lure customers into buying expensive products by offering a gift and then completely fail to deliver on the promise. You need to make sure your web management works, the link you finally sent me takes me to a list of salons and not to a voucher”

Helpful Report

Posted 7 years ago

“Lookfantastic customer service and web management are very poor indeed. For days I have tried to get a promotional voucher having purchased two expensive Kerastase products, after a week they finally send me an email and within is a link entitled 'your voucher' when I click on the link it takes me to the participating salons and not the voucher I was promised. They have no idea about web management and customer service”

Helpful Report

Posted 7 years ago

Lookfantastic is rated 1.3 based on 1,402 reviews