Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,400 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,400 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent a lot on my order and on delivery realised most my products were missing from the package. I have been different advisors contacting me and say they are investigating as they apparently weigh their products. I have told them numerous deliveries have been opened and maybe there is an issue with the delivery service. The way they are delaying sorting out the issue is as if they think I stole the goods I paid for!! Its a lot of money they aren't currently refunding or replacing the goods for... Its only been a few days but so far its been handled terribly.. Won't be ordering from here agai”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“I order many times with them and never had any problem.Delivery is fast and coustomer service good as well.I was buy GHD stright and use 1 year,then it was a problem and i send it back and they give me full amound back after 1 yeae using.”

Helpful Report

Posted 2 years ago

“I placed an order on Wednesday 18th May and requested next day delivery. I sat in on Thursday 19th waiting for my delivery (over £80 worth of skincare), only for it not to turn up. When I checked my email Evri stated that my order had been delayed, could not tell me why and said they would try to deliver it on the next working day. I contacted LookFantastic via Instagram DM and asked if they could simply get in touch with Evri for me to find out where my parcel was. A lady named Megan took my contact information and assured me that she would contact Evri and come back to me. The next thing I know, a second lady named Iona has contacted me stating that my refund for next day delivery would be processed (not a refund for my order). I advised her that I had not yet asked for any refund, I just wanted their help contacting Evri, as no one was available to talk to there. Appalling customer service, I just want my parcel. If it comes to it I’ll ask for a full refund, but reading some of these reviews, it sounds like it’ll be a tall order. What a shame, will never order from them again.”

Helpful Report

Posted 2 years ago

“I ordered from lookfanstactics for about a month or so and made payment , no sound no update. Could it be a scam ?!”

Helpful Report

Posted 2 years ago

“Terrible company I ordered over £125.00 of products as it kept flashing saying if you spend over £125 you will get a free bundle, I put code in to receive a bundle worth £213.00 I never received it, the girl Amy offered me a £5 discount when I said I haven’t received this , ibut it’s not good enough, I wanted the bundle, I spend lots with this company, I will not be using them again. If this is how they treat there customers they don’t deserve my custom ,I have my own business I am glad I don’t treat my customers like this. Plus my parcel was missing for 2 days they had delivered it to somewhere else it took me 2 days to trace it. The inconvenience is unbelievable ! They should be giving me the bundle for that alone never mind spending more than I should have done !”

Helpful Report

Posted 2 years ago

“EXTREMELY POOR CLIENT SERVICE HERE. I should have checked here before I order... I have ordered 27th of April and currently still not arrived yet. Client advisors reply same template ( I only live chat there 2 times within a month time) and full of lying on the website delivery information. This is the worst online shopping experience ever to be quite honest. DO NOT ORDER FROM LOOK FANTASTIC.”

Helpful Report

Posted 2 years ago

“I ordered the May box, was told it had been dispatched but what I received was the 'free mystery box' which turned out to be an old December box. I have emailed to chase the order I have paid for and no response. Terrible customer service!!!!”

Helpful Report

Posted 2 years ago

“After wasting my time for a month and me keeping receiving messages that the courier was attempting delivery for a period of 3 weeks, the order was returned and the money was refunded. Communication with lookfantastic in the meanwhile was horrible. I was touch with at least 6 different customer reps. They where all requesting me different type of information. A truly confused sorry bunch of time wasters!”

Helpful Report

Posted 2 years ago

“This review is about Lookfantasic customer service. It's the worst I have ever seen. IN April I have ordered a beauty box, after seeing what was inside and being interested in those products. In MAY I did NOT receive the April box but I received the CHRISTMAS one! I complained it was not what I ordered and they say there is no mistakes from their side. Really??? I order in April something (you probably did not sell) from December?? And for their mistake, they are asking ME to go to the post office and spend money to send it back to UK. R U kidding guys??? #WORKSTCUSTOMERSERVICEEVER”

Helpful Report

Posted 2 years ago

“I had put items in my basket and didnt have enough funds in my bank...so i thought no more about it but today they took an unauthorised 100 pound from my bank...these items were sitting in my basket a month my bank told me they have tried 5 times to take payment..im now left 90 overdrawn and had to cancel my bank card...sure they dont have the right to check out items in a basket without my permission”

Helpful Report

Posted 2 years ago

“Terrible customer service. I took a reaction to foundation that I had never tried before and contacted LF team. They have been using delaying tactics for at least a month and allege that their quality control team need to review matter. It is appalling that they sell cosmetics and have no policy in place for customer taking allergic reaction. Will never use this company again!”

Helpful Report

Posted 2 years ago

“Worst customer service, EVER. Placed an order and the Royal Mail seemingly never received it - this is the second time this has happened to me with orders. Contacted LF after 4 days and let them know i'd like the order replaced but could they send next day as I had ordered ahead of a holiday. Was told explicitly no they wouldn't do it, but they would place the order. Contacted them again after 2 days as I'd had no confirmation of the replacement order. Apparently they just could not be arsed to send it out when I contacted previously. Again, communicated I needed the order urgently for my impending holiday, and could they possibly send next day delivery as a gesture of good will due to the issues their end - again was told in no uncertain terms, no they would not do this. Received a message from the team an hour later saying the first order had mysteriously been returned to them (after being lost...) and that they had now cancelled and refunded my order. Except I have to wait for FIVE days to get my cash back and cannot actually afford to replace the items I need before my holiday. Just a generic "sorry" message - honestly, the lack of GAF in their messaging is so minimal. OH, and the real kick in the teeth. We're sorry we messed up, here's a £5 voucher to apologies, but you have to spend more money in order to use it, and it doesn't work on about 40% of our brands so.... Do not use, EVER. Unless you just really fancy wasting your time chasing their customer service team up to do their bloody job.”

Helpful Report

Posted 2 years ago

“I ordered my daughter a 12 months beauty box subscription. Her first box arrived and she loved it and asked me to order her friend the same box as a one off for a birthday gift. I made sure I ordered it as a 1 month subscription got the confirmation email and saved it. The gift was greatly received. The next month an additional payment came out for the 1 month subscription. As you can’t talk to anyone in customer service because they make it so difficult even though they advertise it, turns out it’s set up for auto renewal. Why? If you wanted more than a 1 month box you would of clicked on the option for the 3,6,9 or 12 months. Please note these all auto renew just like ya car insurance who new.”

Helpful Report

Posted 2 years ago

“They have wrongly marked my package as gift. The customs is holding it as it has been misdeclared and undervalued. I need to submit invoice for them to release the package, and I have been in touch with the so called 'customer service team' since over 2 months, all they say is that the invoice would be sent in 3-5 days, and it's been more than 60 days and they still give the same reply.”

Helpful Report

Posted 2 years ago

“Customer service is non-existent in this company. I have waited for almost a month for a delivery that has not arrived even though Hermes (surprise, surprise) has said it was delivered. I have been told to fill out two ‘non-receipt of goods’ disclosure forms and told that I would be notified when Hermes has invested the delivery… almost a month later and I am tired of waiting. I just want my money back. I will contact my bank and raise a dispute with them which should hopefully resolve this whole debacle. Avoid!”

Helpful Report

Posted 2 years ago

“Order 2 Clinique moisture surge received one plus a sachet sample.£26 ridiculous. Moisture Surge pot was tiny. Would never recommend you such a con.”

Helpful Report

Posted 2 years ago

“Bought the mother's Day scent gift box which is essentially a box of sample size perfumes for £55. The box was advertised with a £55 discount code for the perfumes in the box which wasn't included but to me justified the purchase as my partner could choose a full size version of a fragrance that she liked. I have been on online chat, sent emails and no one seems to be interested (live chat just mysteriously disconnects) and get holding emails but no contact can't help but feel that I have been ripped off.”

Helpful Report

Posted 2 years ago

“worst shopping experience ever. Terrible customer service, don't expect help here. Do yourself a favor, save trouble and shop somewhere else”

Helpful Report

Posted 2 years ago

“Made an order and paid using Laybuy. They cancelled my order but never refunded my original payment or inform Laybuy that they cancelled the order. And they are still collecting payments each week which will total £95! I have contacted them 8 times in 2 weeks with no help whatesover. No customer phone number so you are at the mercy of their text messaging service which is appalling as you have to wait potentially hours between replies and I keep getting told the same thing. They’ve supposedly escalated it to the finance desoartneby but yet I’ve heard nothing from them and had no refund either. Supposed to be a live chat but it’s not, it’s no different to sending an email. I’ve literally and no exaggerating, waited a full day for a reply between messages with an agent.”

Helpful Report

Posted 2 years ago

Lookfantastic is rated 1.3 based on 1,400 reviews