Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,414 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Same as everyone else. Order placed 6th December, still being "processed", money out of my account and no goods arrived. Really worried as they are for Christmas presents and not able to contact them via live chat or telephone so left with the "messaging" option. To date only had vague replies saying they know there is a delay. Not much help when they already have my money. Will not be using them again”

Helpful Report

Posted 3 years ago

“Spent over £300 in the Black Friday sale but only a handful of my items were delivered. I’m now without Christmas presents but have had no updates on tracking or delivery for my outstanding items from look fantastic, are they on their way are you out of stock? Nothing.. Customer service is taking forever to reply, if you’re not sending the items please just refund me so I can purchase perfume elsewhere!”

Helpful Report

Posted 3 years ago

“Avoid at all costs. Returned a £100+ order that arrived at the returns department 22/11/21, and they won’t process the refund at all, like speaking to a brick wall on the messenger system, they’ve now sent me a “replacement” when a refund was clearly stated on the returns form and in previous messages, klarna has now had to step in and have informed me not to accept the “replacement” if it ever arrives! This business is a joke.”

Helpful Report

Posted 3 years ago

“Do not purchase with this company. They have taken my money and said it's being dispatched and it's been two weeks and still no delivery. They have fobbed me off and won't give me a full refund.”

Helpful Report

Posted 3 years ago

“DONT! JUST DONT!! They took my money and nothing has shown up. Probably nothing ever shipped. They quickly changed my order status to "Dispatched" when I asked to cancel. Then they gave me a bogus tracking number for a shipment from back on Aug 2020! Until now I just keep getting textbook answers from their CS.”

Helpful Report

Posted 3 years ago

“Delivery with this company is terrible. Waited ages for my order to be dispatched only for it to be 'returned to sender' because ''the recipient is no longer at the address''. Pretty sure I would know if I myself moved house before this company knew about it. Messaged about the situation to give them the benefit of the doubt that it was the delivery company's fault, only to be met with an automated response saying the order had been dispatched and the case was closed. Still no order, no response and no refund. Would definitely not recommend.”

Helpful Report

Posted 3 years ago

“Wish i had read the reviews first.LF are not worth one star.They are imo fraudests and i am going to contact trading standards to investigate them.Other decieved buyers should aswell.”

Helpful Report

Posted 3 years ago

“Would never recommend this company there the worst I every dealt with. Took over £100 off me for the wife perfume on the 1 dec still not received nothing. Then email sent it was I error in the warehouse was offered a refund accepted the refund only to be told this morning I could not have a refund I would have to wait for the parcel to arrive. They gone against what there trying to con us all on. There quote if you spend £100 next day delivery. Please don’t buy from this company. Will update daily on my journey to get a refund”

Helpful Report

Posted 3 years ago

“Awful!! Ordered over two weeks ago and only part of my order has arrived today. Received an email saying sorry for the delay and offered a £5 voucher to be spent by the end of Jan. err no thanks! I won’t be touching your company again. EVER!!”

Helpful Report

Posted 3 years ago

“appalling service and misleading delivery times, would never use again”

Helpful Report

Posted 3 years ago

“It's a fake, I do not advise you to order anything from this store, usually extorting money, eternally disposes of a person, I waited for weeks for a shipment, in response forever the same thing - as soon as it is in stock will be sent, when asked for a refund they answer that unfortunately they can not do it because the shipment has already been released from the warehouse. There is no shipment! Scammers”

Helpful Report

Posted 3 years ago

“This is probably one of the worst companies I have had the misfortune to deal with on the Internet for a long time. My order was made on the 26th November when I paid for it in full. Here we are on 12th December and my order is still being processed let alone dispatched. I am not alone if you look at any review site you will see the same complaint from countless other customers. It certainly begs the question are LOOKFANTASTIC advertising and selling goods they do not actually have in stock.What other reason would they have to delay posting the orders for so long. If you try and contact their Custome Care Department and you are lucky you might get a reply by generic email informing you that they are aware that you are still waiting for your order and they are working 24/7 to dispatch it. How long do they expect customers to wait when most of the items have been bought as Christmas presents. I have been forced to make a replacement purchase from a rival Company outside the UK. They dispatched it the following day and delivery is expected within 5 days of purchase. How I wish I had researched the LOOKFANTASTIC reviews. BUYER PLEASE BE AWARE!!”

Helpful Report

Posted 3 years ago

“Charged for all items and order in ‘processing’ for weeks now. No clarify from customer service on when the goods will be sent”

Helpful Report

Posted 3 years ago

“never ordering from this place again, after two weeks and they dispatched one item only out of five. Got charged for all of the items though”

Helpful Report

Posted 3 years ago

“Made a large order and after waiting over 2 weeks for my items i have only received 10% of my order, however many of the items are showing as delivered in status, so now i have no clue where they are as box was damaged and wet so have they items fell out in transit? hermes never left a calling card either no inventory in box for me to see what had been dispated and both customer services are appalling”

Helpful Report

Posted 3 years ago

“Really regret ordering from this lot - should have looked up their reviews first. Been waiting a week and no sign of dispatch. Very difficult to contact to get refund. I should have used the manufacturer's online shop to order my item as I usually do. Never again.”

Helpful Report

Posted 3 years ago

“Horrible customer service… basically non-existent. Dealing with them due weeks, no resolution. They are just copy-pasting their reply. I’ll never ever ever use them again.”

Helpful Report

Posted 3 years ago

“Ordered multiple items only one arrived next day, day 5 still waiting for the rest. No email by way of explanation - I even thought my order had been lost and worried how I could prove it. To make matters worse, to leave a review they said they’d send me a code, it never arrived. Seems to me the poor reviews don’t get through! I’ve never experienced such a difficult, almost impossible, method of contacting a customer service department. So, look fantastic, the clue is in the name …customer service. Your customers’ deserve some!!”

Helpful Report

Posted 3 years ago

“I placed an order 8 days ago. It still has not been dispatched. I have sent a few emails which haven’t addressed any of my queries-just a generic response to say they are working on it. Very poor customer service-I won’t be ordering from them again”

Helpful Report

Posted 3 years ago

“Ditto to all the other comments, ordered 3 weeks ago and still not received. Chased several times without any luck - avoid”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,414 reviews