Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,415 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 11th April 2025

124

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“4 months now to get order are you kidding ??????”

Helpful Report

Posted 4 years ago

“Order 7 weeks ago have not received products yet. Customer services haven't been helpful. Very disappointing experience.”

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Posted 4 years ago

“The worst service I ever had. This company is a joke”

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Posted 4 years ago

“I waited over a month for my order and they kept saying it will be dispatched, it never was as it was out of stock but they didn’t tell me that! I won’t be using them again!”

Helpful Report

Posted 4 years ago

“I have told them I wanted my subscription cancelled. They charged me anyway. I have tried calling and it says the number doesn't work. I try to email I either get the email doesn't exist or the mail box is full and they can not take messages now to try to resend later. I guess I will have to get my bank involved. Total nonsense. Will never order from them again.”

Helpful Report

Posted 4 years ago

“SO F*{^*>! Horrible!! Used to order from them all the time. The last two times, they allege deliver attempted (in lockdown SITTING AT MY KITCHEN TABLE LOOKING AT THE DOOR ALL DAY), no knocking, no notice. Receive an email they attempted delivery (DID NOT), then immediately receive another email saying it’s available for collection (ITS NOT WHEN I WALK MY ASS TO THE POST MULTIPLE TIMES - which is not fun in the weather and the Kensington high street post being no longer so it’s far as F away). They have nothing to say. Fighting for a refund via PayPal due to their INCOMPETENT USELESS REPLIES AND CUSTOMER SERVICE. Last order was for a friend for Christmas. Here we are well into January and they’ve done nothing but make me want to blow my brains out. No attempt to rectify the situation or issue a refund.”

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Posted 4 years ago

“They’re scamming customers on subscription boxes. Be careful. I ordered 3 month subscription box, after 3 months they charged my account for another box. That’s happened twice. Then I try to cancel it it’s practically impossible. On my account there’s no there to see cancellation button or something similar to that. At the end I contacted customer service and they cancelled it.”

Helpful Report

Posted 4 years ago

“This company is an absolute disgrace. I do all my shopping online due to ill health and have never had such terrible service. My order was placed on 27/11/20 and one item arrived, but the rest never materialised. The tracking number they sent me didn't exist, and I have been trying to get a refund for over a month. Every person I speak to promises to resolve it, but they never do, then I have to start from scratch. I'm absolutely at the end of my tether with their unprofessional attitude. They used to be a great company to deal with years ago but are an absolute carcrash now. I'll never shop with them again and if you want an easy transaction, I recommend you don't either. There are plenty of sites with better prices and superior service.”

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Posted 4 years ago

“This company used to be so good. I'm not sure what has happened but now their service is appalling. They took the money for my order over three weeks ago and still nothing. Each time I contact Customer Service I have to give them the same info again. They say they will look in to it and I hear nothing.”

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Posted 4 years ago

“If anything go wrong with delivery then good luck to you, is very lengthy process to even contact someone for any issue, and u will be lucky to actually get reply, u can find the product elsewhere with better service, as soon as the delivery go wrong...Good luck for finding someone to resolve”

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Posted 4 years ago

“No order,no refund.....this company is a joke.AVOID AVOUD AVOID!!!!!!!!”

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Posted 4 years ago

“DO not order from this company!! I placed an order on the 26th December. Tracking says it is on the way to the courier. Look Fantastic have not responded to any messages for days. They also will not respond re issuing a refund!”

Helpful Report

Posted 4 years ago

“Worst place i have ever shopped ! Horrid customer service, rude and unhelpful I ordered a producted on 2nd October 2020 and now I have been informed ill be reserving it on 8th January 2021 also they took two payments out of my PayPal and now I'm having trouble contacting them. Extremely angry”

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Posted 4 years ago

“Fake products, ordered Mac lipliner snd the colour was completely different to the one I purchased from Mac Store.”

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Posted 4 years ago

“I would vote negative star if I could! Worst customer support experience ever, I ordered 2 times in early Nov 2020, by now, Jan 5, received nothing. The communication channel is extremely difficult, I had to repeat myself to different customer support . One asked me to confirm if anybody signed in my household or neighbour, where in their website , it is showing pre- delivery as status ...” I have never experienced a horrible online shopping experience as bad as this one ...”

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Posted 4 years ago

“By far the worst customer experience I have ever experienced. Still waiting on my full refund 2 months later, this website is a complete scam.”

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Posted 4 years ago

“Missing items from my order which has happen twice now. I have emailed and emailed and emailed with no response to where my paid items are. Was a Christmas present after the the first time I decided to give look fantastic the benefit of doubt but I will never use look fantastic again I suggest you do the same as they are useless 😡😡😡”

Helpful Report

Posted 4 years ago

“The worst company do not order! Long story short. They took money of my account based on the subscription that I have previously cancelled. They won't refund me for it. Worst customer service ever. Worst company ever. Horrible!”

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Posted 4 years ago

“Terrible experience, ordered an item over a month ago and still not received it. Customer service team is terrible and doesn't reply. Definitely do not buy from this company”

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Posted 4 years ago

“Bought products, paid for next day delivery and 4 days later they haven’t arrived. No response from my email to them.”

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Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,415 reviews