Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered £50 worth of products on the 25 Nov which haven’t been delivered. No response to twitter, texts or Facebook messages and online chat permanently off and telephone number closed. DO NOT USE”

Helpful Report

Posted 3 years ago

“Absolute SCAM!!!!! Avoid at all costs. All the customer service are bots they do not help you. This needs to be reported on BBC Watchdog, trading standards they are thieving off people taking money but not delivering the goods. This is ILLEGAL. PS I would give -5 stars”

Helpful Report

Posted 3 years ago

“Absolute shambles of a company, outright con artists. They've taken £310 from my account and 11 days later haven't even dispatched my order. They are refusing me a refund and can't give an answer on when it will be dispatched. They have done this to thousands of other customers and refuse to help in the run-up to Christmas. Customer services send unhelpful scripted responses that don't answer anything. I'm at a loss. If you paid with your card and 15 days have passed since you paid, you can raise a debit card dispute with your bank and they'll help you get your money back. I also advise everyone to report them to trading standards. The wait continues. They use My Hermes as a courier and don't package the order properly so you can expect your parcel left on the step to be stolen or it arrives burst open with items missing.”

Helpful Report

Posted 3 years ago

“I ordered a Lancôme facial set and one week later when i asked them where is my order they said it is out of stock. Please avoid this company this is a joke!!!!”

Helpful Report

Posted 3 years ago

“I used to love this company and used it numerous times every month but now I don't know what's going on. In recent months I've paid for next day delivery for it to not turn up then be told I'd be given money off a next order but that's never happened, and I'm still awaiting an order that hasn't turned up, it just says awaiting dispatch, ive messaged numerous time and all I get in a generic reply, no one is telling me what is going on. There are Christmas presents on my order and I have no idea whether they are coming or not.”

Helpful Report

Posted 3 years ago

“They are taking money but not delivering orders nor are you able to cancel. Online chat permanently offline and anyone who does 'help' just says the same thing that they are busy etc. They just wont help or do anything. All I want is a refund at this point. Avoid this company, they are awful (also very suss they are all of a sudden getting lots of 5 star reviews on trustpilot when I have read thousands of complaints?!)”

Helpful Report

Posted 3 years ago

“Order item on Black Friday and items never came. Keep getting told being dispatched and I can’t get hold of anyone. Sadly this is a SCAM avoid this site”

Helpful Report

Posted 3 years ago

“Absolutely AVOID. Tell everyone you know never to buy from this website. Bought an expensive perfume on Black Friday and 2 weeks have gone by, still says order processing. They emailed me to say cancelling as now out of stock, so I replied with how annoyed I was and they emailed back with it's now back in stock and will send out soon with an email update to follow? Luckily I paid on Klarna so no money has gone from my bank, absolutely awful that they're robbing innocent people/naive ladies at home buying expensive products. THIS WEBSITE HAS TO BE SHUT DOWN!”

Helpful Report

Posted 3 years ago

“Ordered straighteners 2 weeks ago, and still they are saying the order is being processed and the payment had failed, however it definitely has been paid. Seems like a scam.”

Helpful Report

Posted 3 years ago

“warning do not purchase from this website. they will take your money and will refuse to cancel refund. be careful do not purchase from look fantastic”

Helpful Report

Posted 3 years ago

“Awful customer care to say the least! I ordered 2 of the mankind advent calendars months prior to the holidays called numerous times questioning where they were and was finally told I would not get them as the courier returned them And now they are out of stock! What the heck! Never again!!!!! What a terrible ordeal. Shady and weird!”

Helpful Report

Posted 3 years ago

“Ordered i lipstick on 12 Nov still not received. Total lies when asked where it is. They dont know also refusing my request for a refund”

Helpful Report

Posted 3 years ago

“Unfortunately it seems i have been a victim off scam offers that entice customers to order and to spend a significant amount before you receive a free beauty box worth £50. However no gift was received and when I challenged this i was told that I didn’t add it to my bucket at checkout or the item wasn’t available. I followed clear instructions and spent £100”

Helpful Report

Posted 3 years ago

“I ordered 2 bottles of shampoo and a bottle of conditioner tge 2 bottles of shampoo were never delivered despite the tracking stating that both packages were delivered at the same time.I contacted look fantastic and was advised that the best they could do was give a 35% refund such an insult pathetic !”

Helpful Report

Posted 3 years ago

“£165 debited for my account the dat after the order was made. One week later I’m still waiting for the order to be ‘processed’. Sounds like theft to me. As mentioned below customer service is diabolical and they are impossible to contact. Will not be using again.”

Helpful Report

Posted 3 years ago

“I ordered on BF next day delivery and i am still waiting almost 2 weeks later. They also cancelled my free gift and claim I cancelled it myself (why would I cancel a free gift worth £54 when I spent almost £200 to get it). Their customer service is horrendous and they next actually respond to the concern. I am so disappointed and I don't know what to do but I know I will NEVER SHOP WITH THEM AGAIN!”

Helpful Report

Posted 3 years ago

“First time buying from LF and defo the last. I ordered over £120 worth of goods on Black Friday and over a week later, nothing arrived? I messaged them and got a email more or less straight away saying goods dispatched ….. one thing has arrived so far. Reading the reviews now I’m not sure I will get anything else. Very very unhappy.”

Helpful Report

Posted 3 years ago

“the worst servise ever. bad experience and high prices.”

Helpful Report

Posted 3 years ago

“Delivery timescale is ridiculous”

Helpful Report

Posted 3 years ago

“This company are awful, I spent over £100 on the Black Friday deal and when my parcel turned up two things were missing around £50, countless emails and they've not sent my goods, going to ring trading standards and report them, it worries me how a company is getting away with doing this to people especially where people are finding things difficult at the moment they are taking full advantage, also they’ve no telephone lines and live chat never available please everyone avoid at all costs”

Helpful Report

Posted 3 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews