Lookfantastic Reviews

Name: Lookfantastic
Address: Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich, Cheshire
Rating: 1.28

1.3 Rating 1,401 Reviews

6 %

of reviewers recommend Lookfantastic

Company Reviews

Questions

Metrics

1.3

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0844 249 5022

Location:

Meridian House, Gadbrook Park, Gadbrook Way, Rudheath, Northwich
Cheshire
CW9 7RA

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Lookfantastic 1 star review on 10th December 2024

120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has increased my Anxiety and stress. And they still continue to do so!”

Helpful Report

Posted 4 years ago

“awful, ordered 2 products and they sent 2 complete wrong products, they don’t answer messages or anything, i’ve been on live chat waiting patiently as they say for 24 hours, no phone number to call, just use another website as if they can send 2 wrong products and just ignore customers then they simply don’t care”

Helpful Report

Posted 4 years ago

“Terrible customer service and still waiting on two parcels.”

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Posted 4 years ago

“Absolutely awful experience, my delivery still hasn’t arrived and I ordered 15 days ago. Customer service emails are all auto generated and don’t actually tell you what’s going on. Will not be ordering with them again.”

Helpful Report

Posted 4 years ago

“Placed an order over three weeks ago, customer service are useless and haven’t had any update at all, still no order revived!!!!”

Helpful Report

Posted 4 years ago

“I ordered two Hair mask but never received it, it's been four months, they ignored me and I can't get refund. SO BAD , and never never buy anything from this company again.”

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Posted 4 years ago

“Very frustrated as i placed an order 2 weeks ago for christmas presents and although 2 out of 3 of my orders came one by one after a long wait, the 3rd item still says ‘order placed’ and hasnt been dispatched yet. I have sent numerous messages but no one has got back to me and im so angry as i have paid for it and unsure what to do next as its a present and im running out of time! Customer services is USELESS!”

Helpful Report

Posted 4 years ago

“Updated review - After waiting a month I finally received my order today. Everything seems in order. So there could be light at the end of the tunnel for those people who are still waiting for their parcels. It doesn't look as if it is a scam - just a very disorganised and uncaring company. I will never order from them again as I just don't need this hassle. I had to order the same stuff from Boots, as I assumed I'd been 'scammed', so now I have ended up with double the amount of make-up!”

Helpful Report

Posted 4 years ago

“Ordered 3 items on 28 November, all marked ‘usually dispatched in 24 hours’!!! Money was taken from my account but still no delivery on 11 December. Tried to cancel but customer services are useless. Will not buy from this company again”

Helpful Report

Posted 4 years ago

“I would give 0 stars if that was an option .. I have been waiting for my parcel a month now. When trying to contact with look fantastic they don't seem interested to help they all just tell me to wait longer but this parcel is just not arriving. Very bad service and do not care about their customers.”

Helpful Report

Posted 4 years ago

“waiting on a 12 day advent calendar ordered on 2 December and its the 11 and still it hasn't been posted out and still no reply. AVOID AVOID AT ALL COST!!!”

Helpful Report

Posted 4 years ago

“Would offer no stars if I could. TrustPilot reviews indicate this company is great but if you look through you see all the reviews are negative and positive ones are always ‘invited’ reviews; I find this very suspicious and wished I had researched better before ordering. I have waited over 2+ weeks for a delivery, (no other companies are having problems because of Christmas and Covid on the scale that LOOKFANTASTIC seem to have). Customer service is non existent with mostly automated replies. The live chat feature never works - any day/time i have tried so far, ‘people’ have been unavailable. Avoid at all costs unless you’re happy waiting 3-4 weeks for an order.”

Helpful Report

Posted 4 years ago

“I know that we are living in a difficult time now, but I've already received all of my orders from other shops. While the order I placed with lookfantastic hasn't even been dispatched yet. I placed it more than 10 days ago, I paid for it fully. I can't event express how disappointed I am with such kind of service. I strongly recommend NOT to buy from them.”

Helpful Report

Posted 4 years ago

“I have ordered sunblock from the website. It was showing that the sunblock will be delivered within 2 working when I ordered. 10 days have passed and still nothing is delivered. It is really bad to mislead customers into buying from the website and not to deliver. I am extremely upset as I got need to on travel to a sunny location and I need to use this sunblock and I still don't have it. I got melanoma and the dishonest and untruthful updates and behaviour created anxiety and makes me desperate to find alternatives now as it is clearly I will won't receive the order from you after more than two weeks from ordering.”

Helpful Report

Posted 4 years ago

“I had an inordinate amount of time to wait for my order to be dispatched, I was told it would be delivered yesterday, still no sign of it, look fantastic customer service very difficult to get a response from, also I feel I’m being discriminated against as no next day delivery to N.Ireland.”

Helpful Report

Posted 4 years ago

“Horrible customer service. I have order 10 days ago and still waiting my products. Customer service really unprofessional”

Helpful Report

Posted 4 years ago

“From Malaysia, ordered via lookfantastic sg. Took a month to receive the goods. Just to give u hope that it arrives only that it takes a very long time! Was a bit worried that I won’t be receiving anything and thought it was a scam initially.”

Helpful Report

Posted 4 years ago

“Ordered from UK, said the order will arrive within max 4/5 days and still hasn't got it. Send an email about it and no response or whatsoever. DO NOT RECOMMEND, AVOID IF POSSIBLE IT'S A SCAM!!”

Helpful Report

Posted 4 years ago

“I ordered from India. Despite I’ve seen reviews like they never deliver i went ahead and ordered. They never seliver in india and they do not provide customer service in india. There is no way you can contact them if you’re using india website.”

Helpful Report

Posted 4 years ago

“I placed an order over £100 on 23rd November, received a message to say items dispatched. I then received another message saying there is a slight delay and on the 'track my order" (which I believe to be fake now) on 25th, then everyday till today 8th Dec . Sent numerous messages to customer care, told to wait 24, 48, 72, 5-6 days, then told they were investigating my claim. Still not heard back, last message to me said that sorry it says delivered and closed the contact. It doesn't say that on track order and still no order Will never use again and will be tweeting about avoid this company!”

Helpful Report

Posted 4 years ago

Lookfantastic is rated 1.3 based on 1,401 reviews