“Used their airport transfers - never again. Booking system showed incorrect time and allow customers to book. As a result I ended up stressed at 4 in the morning trying to book National Express to get to the airport. Their booking system was not in line with the schedule, customer service lines were not answered, unhelpful lady as a representative in Victoria Coach Station in London. Go with National Express- do not book with this company”
“I called 25 minutes before reaching the airport and then waited another 25 minutes to be met when I arrived. I paid the extra for meet and greet to save time and I cannot find a contact email to lodge an official complaint.”
“Flight cancelled due to Gatwick Drone! Looking4Parking would not entertain a refund, no compasion whatsoever - company policy and no compromise. I managed to get a refund from Klook (booking for foregin lounge) the next day and No 1 Lounge at Gatwick. Very unhappy with Looking4Parking and their customer service.”
“AVOID AVOID AVOID.
If I could give 0 stars I would. Terrible service, the phone helpline directs you to a useless website. No refunds offered if flights are cancelled or changed.”
“UNACCEPTABLE! Do not book! Terrible experience. We had landed 45mins before the pick up time I requested and when I called I was told there are no drivers so I would have to wait 45mins in the cold. The guy was rude and not helpful. He gave no shits. He said you will get your car the time you booked it and he hung up. I did not pay £60 to be treated like this. From working at an airport they should know planes land early all the time. As customer service you should be ready at least an hour before my request time. It’s a flipping joke.
It is also not a meet and greet so you don’t even get what you paid for and on top of that we had to pay £4 to be in a car park for 2 mins. I would not be booking with this company again. Completely disgusting.”
“Total fraud, please do not bother booking meet and greet at Luton Airport.
1- It is not meet & greet at terminal, you are directed to top level of car park. There is no proper office, unpleasant if it is a cold and windy day.
2- The worst experience was on return (9th Dec 2018 at 21.15). Phoned them, told it would take 25 minutes. No official at collection point to assist. on ringing again asked to wait 'the car will be delivered soon'. waited almost one hour with three other customers. we were then told either to get in the van to gather the car from their car park or continue to wait. Everyone was cold and tired and decided to go by their van. We were really annoyed to find that their 4 drives had been sitting inside the van, while we were standing out in the cold, and waited long enough for us to be exhausted. These drivers could have easily gone to the car park and brought our cars.”
“Terrible!! Used the Luton parking and told over the phone that it’s safe, covered and well lit! Waited 40 minutes for a parking space in a very dodgy run down place ran by random odd looking men who speak no English! They basically took a bare piece of land, surrounded it with moveable cadging and called it parking!! My car was left unlocked, my spare change stolen and WORST OF ALL MY CAR WAS DRIVEN WHILST I WAS AWAY ON HOLIDAY!! we came back to an extra 50 miles on the dash and fuel down to barely anything when there was half a tank! No response from the company when I sent a complaint in! My car also stunk of weed! Possibly used to courier some whilst I was away!
Pay the hundreds and get a proper safer airport parking space, failing that leave your car at home and get the bus!!”
“Do not use I love Meet and Greet or Stress Free Parking at Gatwick Airport through this company. They damaged our Toyota Land cruiser (bumper and wing) the day before we arrived home from Spain and they expected us to use one of their vehicles with sign writing all over it whilst ours was being fixed. We could not believe our eyes when they met us with the car. We refused so they drove us home and delivered another of their vehicles (VW) the next day. We were expected to get it insured on our own insurance which Aviva refused to do. Finally they hired an equivalent 7 seater vehicle to replace our Toyota Land-cruiser. Their excuse was that it was too short notice to hire a 7 seater but when they eventually did it only took 2 hours to arrange. We had rude emails saying it was our fault that we did not find out about insuring their VW before it was delivered to our house. They finally offered 1 week free meet and greet for the untold inconvenience this has caused. I would like to point out that Justin who drove us home and delivered our vehicle back was good but the customer service department is appalling.
Also please note that Stress Free Parking and I Love Meet and Greet are the same company.
If I could give them nil stars I would..
The company answered my reviews on another site and said they offered 2 weeks free parking as a gesture of goodwill but this was a lie, they only offered one week. We did not take up their offer because we considered this an insult considering the the bad service we received. Instead we much prefer to let other people know how bad they are. If this happens to you, insist they hire a courtesy car.”
“Not even 1 star. Avoid at all costs. Been trying for two days to amend booking, website doesn't work, customer service line is just prerecorded messages, no reply to email. How this company stays in business with such poor infrastructure is a mystery to me. No customer service and sooo frustrating”
“Actually they get no stars from me. They took our deposit and sent us a confirmation. One day before they sent a mail saying that there had been a mistake with the price and we had to pay double. We agreed as we had no choice, it was too late to book anything else. We were supposed to phone when were 15 minutes away from the airport which we did but no-one answered, so we had to park in the normal car park which cost a fortune as we had not pre booked. I tried to complain and get my deposit back but the guy just put the phone down on me and said it was not his problem. Unbeleivable! Do not use them, they are cheats.”
“We booked Looking4parking at Luton. On our outward journey, a minibus was waiting to take us and the handful of other passengers to the terminal so there was absolutely no delay and the transfer is short. It was perfect. We returned at 23.30 to a very cold UK evening. I rang the company and the minibus was there as promised within 10 minutes. The driver was friendly and helpful and told us they had put on extra minibuses at this time because young families were coming back from holidays and they didn't want anyone standing out in the cold. We were impressed. At the car park, our car had had a flat battery so they got it going and checked that we were ok for the drive home, offering to let us drive back to the car park if there were any problems. They could not have been more helpful. 11/10 stars from us.”
“I would like too say a big thank you to the carpark attendant who put a piece of plastic cover on my drivers side window t protect it from the elements as I had left the window open. Great service.
L4P-1-2451015”
“Rubbish company who con you and add on more money than they tell you. Rude people smelly dirty drivers out of time exit tickets so you have to pay to get out disgusting”
“I would rate Zero if possible. We arrived at Stansted Long Stay to be told they had no record of our booking. Looking4Parking did not answer the phone, so I was eventually put through via my credit card complaints number and Looking4Parking gave me a reference number to quote on return. However Stansted Long Term car Park had no knowledge of that either. I've never previously had such bother and poor service. Do not use this useless company”
“I arrived at Stansted Airport for Looking 4 parking to p ick
I ARRIVED at Stansted Airport for Looking4Parking company
up my car to take it for parking . I followed company orders I arrived at just after 9.00pm phoned to say I had arrived. The reply was ihad told them 13.30 that was the time my plane was taking off .
They said nothing about getting early normally they say in Air Ports to get there 2 hours before so you can sort out any problems.
When I explained that they do say phone company 30 minutes before arrival
I thought it was better to get there early but to cost me £25.00 extra I thought that was a right con. I take it i have lost my money never mind i wll spread the word .
I would say that you have lost another customer.”
“Unprofessional company. Large amount of fuel gone missing on return. Gone through glove box and everything. Not sure yet what's missing or any damage on car as it's dark but will check it tomorrow. But not impressed.”
“Worst service I have ever encountered in my life. Waited for more than 45 mins for meet and greet and still did not turn up. Big no no family with no children.”
“Was told I had to wait for my car, when it was already there, had to wait ages to find this out before having to pay to leave the car park. Not impressed after long flight.”
“Gatwick airport parking. Car returned 50 mins late and covered in bird excrement.
There were also others waiting for cars which were late. When the car arrived it looked like it had been kept in a muddy field and stank inside and out.
Absolute cowboys. Avoid.”
