“I wish I had actually researched this company before purchasing. After ordering and waiting an additional 2 weeks from the stated time of delivery, the unit I received did not perform anywhere close to the stated description on their site. The D-Link DAP-1325 N300 Wi-Fi Range Extender was purported to deliver up to 300Mbps, and since my router's speed (also a D-Link) is 250Mbps, I expected to at least receive the same speed, however, the unit only provides 25Mbps. Upon trying to refund the item (on the very same day I received it) I was met by extreme resistance and told that there would be additional courier charges as well as a 20% handling fee as the package was opened.
Lesson learnt, never buy from Loot.co.za again and hopefully my review will help others from falling into this trap.”
“Never got informed my order was delayed. They advertised a logitech G29 steering wheel to be dispatched in 4 working days so I placed and paid for the order. The payment confirmation then showed it would take 10 days. Then it ramained on outstanding for an extra week past the promised dispatched date which was already later than their advertised turn around time. Never had any communication from them regarding the delays. I sent a few emails requesting a refund according to their terms and conditions and sent them my banking details. It took them ages to respond and finally I got a response saying the order had been cancelled and my account credited even though I suppled banking details, so I had to resubmit my banking details resulting in another time delay, which I have now done today. Fingers crossed they will respond this time and process the refund so I can purchase the wheel from takealot who has excellent turnaround times and customer support. Never again Loot. I learnt my lesson.”
“Ordered and paid on 30 August 2024. On delivery received. Worst service ever.
Apparently the courier can't deliver. Nonsens! Loot has no credibility. Very disappointing.”
“They declined to respond to my calls, emails, or online chat requests for any form of update.
They would only communicate with me once a week and that was all I got after weeks of pleading with them to produce any proof.
Fortunately, T O N E limited.co's action resulted in a refund, and they cautioned me to exercise caution.”
“Should be minus 5 stars. Waited 22 days for my order (3 books thats available in every single bookstore) to finally be sent to me, and then the parcel goes missing, after another 8 days. Now I have to wait again for them to decide how they are going to handle this...who knows? Service is a disgrace....rather make use of takealot. Wish I read the reviews on hellopeter before I ordered”
“Every single time we have ordered books online at Loots we have had major issues - lead times of 5-10 working days turn into a month EVERY SINGLE TIME. No follow up with the customer when there are these sort of delays, not even an automated message to let one know. It is not a once off either - every order we have placed, we wait a month or more for the books to be sent, when we have specifically ordered them timeously for bookclub. If the books are coming from international suppliers and there could be delays, rather give a more realistic lead time (15-20 days for example) to ensure that any delays (which there seem to be ALL THE TIME) are accounted for. Very unimpressed!”
“I ordered and paid for 2 textbooks for my daughter on 23 July. After phoning Loot for the last 2 weeks almost every day and asking Loot to follow up on the delivery date, the supervisor advised that she cannot phone the courier company, only contact them via email . It was received by the courier company 28 July., confirmed by Loot. So wny is it taking so long to be delivered? Today is 14 Aug 2023?”
“Worse than useless. When I ordered the product was listed as "in stock" After nearly 4 weeks and 2 emails advising that the delivery was delayed I was the advised that the supplier was out of stock before my order could be "secured". The they had the audacity to ask me if I would like to back order the product. Also then took nearly a week to get my money back. I will never use loot again. If I could give a zero rating I would but the worst rating here is a 1.”
“I do not know this loot thing but people are calling my number saying its is loot.co.za number. Please who ever you are, you are invading my privacy. I will soonbreport you to the authorities”
“Loot itself is not the problem, the incompetent courier service they use is a HUGE problem and the reason I will never buy at Loot again or advise someone to buy by them. I have been struggling 4 days to receive my parcel, no one phones me (not even the driver that has my parcel), I'm on the phone every hour on the hour between Loot and the courier company call center as there is no direct number in my area of residential for the courier service and was informed you can only make contact with the call center. It is not the job of the client to phone around and find out where a parcel is and make arrangements. I am terribly disappointed.”
“After placing and paying for an air fryer from Loot, I really was apprehensive as I read some bad reviews...
Not at all!! Loot was brilliant with my order! Expected my order after Christmas but it was delivered in just 3 days!! BLOWN AWAY!
Thank you Loot, will 100% buy from you again - easy 5 stars!”
“Loot is always on time and really trustworthy.My latest order were books for my Grand son that came to visit 2 weeks ago from the USA.What a pleasure to saw him enjoying his books in time.Thank you Loot”
“I have been buying from loot for a number of years now and I am truly happy to say that I was not once dissapointed or dissatisfied with any of my products. Two of my last order was a 'glow friendship bracelet kit and a nail designs kit'. I always get 100% of what I order every single time. Thank you Loot team for never disappointing me and for always being friendly and helpful when I phone through. Gwendoline Whitebooi”
“Quite literally the worst service I have EVER experienced. I won a Loot voucher at work - I have since escalated the issue and trying to ensure that we NEVER give Loot Vouchers as prizes again - placed an order on the 07th February. It is late for delivery was meant to be dispatched on the 15th February. I have called twice and both times they have no idea what it going on with my order and they promise to get to me which they don't. I'm so glad I didn't pay from my pocket for this sorry excuse of a company.”
“loot doesn't answer calls, i am not sure why they even have contact center, waste of time and energy draining deal with this online what what, 0729921233 call urgently if you ever exist”
“In simple terms loot doesn't care about customer service... I ordered things I don't like them I sent countless emails regarding sending the item back ... Am still waiting for my parcel to return.. loot loot it's bad experience I don't recommend friends and family to buy from you guys am disappointed”
