“Loot is the perfect name for this company. If you want simplicity of returns, great communication, speedy response times, and accurate information from staff then rather use Takealot, Bidorbuy, or even Amazon in the US. All exemplary on many occasions. I ordered a book from Loot to be delivered to my mother who has Altzheimers and realised it was the wrong one. Within half an hour of ordering, I logged a return request. When there was no response, I spoke to a customer service agent who assured me that although Loot had sent the parcel, it would not be delivered, just turned around. Essential, because my mother has no ability to return something herself. The book was delivered, my mother didn't understand and opened the parcel as I had told the agent she might. The spine was broken but she couldn't repackage the book anyway. Her carers were not able to do it for her as the packaging had already been thrown away. I accept that every company makes mistakes, but it took two months of back-and-forth emails in which Loot refused to do anything unless the book was returned in mint condition. They kept sending me emails telling me this and wishing me a lovely day!!! After two months of insisting on both a refund and a call from a senior person with decision-making power, they offered to credit my account. I told them I did not ever wish to use Loot again and required a refund for their appalling service but they were adamant. After several weeks, when I'd all but given up, apparently I missed the call from the 'senior person' (this is why they got a one star instead of the zero I wish I could have allocated) and they never tried again, and the number was lost in a host of missed calls that day. I put in another request for a call and three weeks later am still waiting - with my phone close by. In two months I only ever dealt with agents whose hands were tied. Finally, I had no choice but to agree to the credit. I am so frustrated and am now forced to use this ridiculous company again to use up the credit. Horrific and hugely time-consuming experience.”
“Advertised a product on their 18 birthday sale, delivered a different product than advertised, now all of a sudden the supplier is out of stock and a million and one excuses, at worst you might get your purchase, at best this place is a total scam”
“To whom it may concern :
Just not a bad experience, but for my 1st time using this company have to give it a 0 star review. I've been ordering from multiple places, and sorry to say but this place is the worst of the bunch.”
“It's unfortunate that I have to give at least one star before sending my review.
Loot is abysmal. The product I ordered and paid over R2000 for, arrived unusable due to a misshapen cabinet. I did a return request, the item was collected - and now I am still waiting. This has now been an issue since 9th May.
On phoning the CS line I was asked to put on email that I want a refund (which I previously did, as I'm entitled to under the CPA). I humoured them - again - only to receive a response saying they will ask the manufacturer for their response.
Unacceptable! I bought from Loot - your supplier issues are NOT my problem. The retailer is bound by CPA legislation.”
“I find it very sad that there are so many bad reviews, maybe Loot you need to investigate and find the cause and what is letting your service down. I can only say wonderful things about my experience as one of your customers. I purchase from overseas and use your company to send local birthday presents etc. I recently had a query and despite the time difference received a reply in 24 hours. Come on Loots don’t let yourself (and me) down, aim for 100% good reviews!”
“My order was suppose to be out for delivery 29March, which is 2 weeks after my order and payment date. I sent en email to follow up and to date NO one bothered to contact me. I called customer service but only recieved Unfortunately's followed by DISSERVICE! NO managers or supervisors available!!!! Using Covid as a crutch! It will take 24hrs for operations to receive and respond to an email. My delivery was suppose to go out yesterday, so I would expect a call and apology but Nothing! Today I expected my order to be prioritised but yet again, customers can wait! Ordered same item last January and upon delivery date"2weeks later" they sent me an email stating the supplier dont have stock. Is Loot using my money for cash flow or to accumulate interest?????”
“I cancelled an order due to waiting a month for the items. Then they despatch the items after I have already cancelled and asked for a refund as I no longer need the stuff. Then it's now two weeks and still nothing I haven't gotten any response as to what's happening or how long it is going to take. But my money was taken immediately for this poor service.”
“Sadly we have to give 1 star
Sadly we have to give 1 star. DO NOT ORDER FROM LOOT. If you cannot find the item elsewhere rather do without. It is just not worth the hassle. Loot recently opted to use a courier company called Last Mile, who are not on the web nor contactable directly. In fact the call centre only have an email address and these go unanswered. For 10 days I have called, emailed, messaged and not once have I received any correspondence from Loot other than "we have a 24 hour turn around time". Having been a loyal customer over the years I can only advise that until they relook at their non existent customer service and delivery I would not use Loot.”
“Sadly we have to give 1 star
Sadly we have to give 1 star. DO NOT ORDER FROM LOOT. If you cannot find the item elsewhere rather do without. It is just not worth the hassle. Loot recently opted to use a courier company called Last Mile, who are not on the web nor contactable directly. In fact the call centre only have an email address and these go unanswered. For 10 days I have called, emailed, messaged and not once have I received any correspondence from Loot other than "we have a 24 hour turn around time". Having been a loyal customer over the years I can only advise that until they relook at their non existent customer service and delivery I would not use Loot.”
“Order ID: NBDZ-305-B860
DON NOT BUY FROM LOOT.CO.ZA
It is now two weeks and still, I did not get my money back.
Only after your order, then they tell you that the order has to be imported to South Africa and it will take weeks if not months to get here.
No one answer the phone, or email's that I have sent them to get my money back.”
“Loot.co.za Customer service is shocking. I received my coffee machine end August 2020. I notified them 12 Oct'20 that the machine is not working properly and they must collect the machine. They only picked up the machine 25 Oct. They confirmed that they have sent the machine for testing and will come back to me within 3-5 working day. It is day 7 and no feedback received yet. I have no words to express my disappointment. I will not recommend Loot to anyone.”
“Had excellent service from Loot. The delivery was even before the time stipulated. Loot kept us updated from the time when the order was placed until the time the product was to be delivered.
This is not the first time we shop at Loot, and it will definitely not be the last.
Well done - Keep up the excellent client service!”
“Had excellent service..delivery was even before time stipulated.. Had a slight issue when ordering sent enquiry was rectified immediately will support them again”
