Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.14

2.1 Rating 877 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

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“Paid alot of money for my box, contacted the support who claimed they could not even find my account with that email, then when seeing the receipt all of a sudden they found it real quick, assuring that the crate will be shipped soon. Nothing has happened, the ticket was closed. A COMPLETE DISGRACE. DO NOT ORDER FROM THESE SCAMMERS.”

Helpful Report

Posted 3 years ago

“Very bad company, i had to go back and forth over weeks for this company and still got nothing. my package hasn´t been delivered after like 3 month almost, stay away, and if you ordered with them via paypal, i can only recomend, use conflict solution to get your money back, i did that and i got it back.”

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Posted 4 years ago

“Horrid. Advertise one thing and you get something different.”

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Posted 4 years ago

“I ordered 2 different subscriptions with the assumption that being a “mystery” box, I would get different pairs. Unfortunately, I received the same pair. I contacted customer service, they were very rude and spoke down to me as if I were unintelligent. I purchased 2 subscriptions because you can’t get a membership that includes multi-pack of men’s underwear. Not only was customer service rude, I had to wait almost a month and a half before I even received the package. I ordered my subscriptions on September 3, 2020 and I didn’t receive them till October 23, 2020. The underwear are cheaply made, almost like a pair of panty hose. I give the lifespan 3 wears before they start tearing up. I have never purchased underwear so cheaply made. Especially for the cost, you’d think they would have been made a lot better. I will never do business with LootWear. Absolutely horrible.”

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Posted 4 years ago

“Decided to get the Elder Scrolls: Revamped crate as I love vampires, werewolves, etc. and they advertised it as being centred around that theme. I finally got it much later than they originally told me only to find 2 items out of the 6 in the crate actually having some sort of resemblance to the theme. Both of which are basically nothing but ads for Elder Scrolls Online: Greymoor. Extremely disappointing.”

Helpful Report

Posted 4 years ago

“I ordered a loot wear box. It was supposed to be here in August, then again in September, then October 7th and then October 14th... I still don't have my item and they are refusing to give me a refund”

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Posted 4 years ago

“I ordered two 6-month subscriptions for my husband's birthday: loot wear and loot socks. Both crates are supposed to ship at the end of the month. It is now October 10th, and we have yet to receive even the tracking numbers for any of the four packages we were supposed to have received. I have repeatedly contacted customer service. Every time I get the same canned response. They never answer about all four shipments, only two, which means they aren't actually reading my request. I cannot evaluate the actual products, delivery, or value because three months into my subscription, we still haven't received anything.”

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Posted 4 years ago

“Disappointing items and service, you can shop around online for way better merch at half the price and without ending up with random items you don’t even want”

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Posted 4 years ago

“Just like everyone else. Got items 8 months late, missing one of the items it said they had. So basically, I paid $25 for a shirt of an anime I haven't watched. Smh”

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Posted 4 years ago

“Don't do it. 1. products sent are garbage more then half the time. 2. Theme isn't really following a "theme". 3. Get duplicate items after some time. 4. Receive items from different crate types to fill them. They are super behind on getting crates out. I'm still receiving crates from beginning of the year (Also missing items). I moved to a new location and changed the shipping address on my account over a month ago and yet they keep sending crates to my old address and won't respond to my emails. So now i'm out two crates (late crates).”

Helpful Report

Posted 4 years ago

“Same as everyone else it seems. Missing over half of my crates, unhelpful "customer service". Definitely has become a scam, and in past it was a fantastic option. Great quality products, delivered on time, very exciting and interesting collectibles. But now it's not worthwhile. I'll give you specifics. I ordered a 6 month Lootcrate subscription for my roommate for Christmas this year, 2019. The first crate arrived a month late, the second and third still have not arrived, though I was promised replacement crates when I noticed them being marked as delivered but not showing up. The fourth crate came around a month late, and was sent without one of the items but with an IOU in its place, and then one other crate (I can't tell if it was the fifth or the sixth, because the company never added the information for the last two crates to my account) arrived around the end of my 6 month subscription period. I am still missing three crates, one item from the fourth crate and the bonus promotional item that was the selling point for my purchase for Christmas (My roommate is a big Batman fan and it was supposed to be a grappling gun replica). In the most recent email I sent out (they do not include a live chat or a telephone number for customer service), after four days of waiting for a response and three automated emails saying they're dealing with a lot of emails at the moment, I got an email back saying that the grappling gun would come during my subscription, and that's it. The "representative" did not address my lost crates, did not look up my subscription to see that it had ended over a month ago, that I had written to the company (and been responded to by him specifically) a handful of times over the past six months. Nope, I got a blanket, flippant, unconcerned response for an ongoing issue. DO NOT WASTE YOUR MONEY ON THIS FORMERLY GREAT SERVICE. IT IS NO LONGER WORTHWHILE.”

Helpful Report

Posted 4 years ago

“Loot Crate: 100% scam. Steer clear at all costs. They knew that they were claiming bankruptcy yet still took (stole) money from others accepting subscriptions. They don't send the boxes and when you complain they'll block you on social media. Customer service doesn't exist. Why they are allowed to continue is beyond me.”

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Posted 4 years ago

“So back in March I ordered the Aliens Crate, which I assumed came with a pair of pants and shoes, since they asked me for my size. I was told I would get a tracking number, which didn't happen. According to their website the "estimated arrival dates for the US: April 24 - May 6". Fast forward to June 1st, still nothing. Mid-June I finally get a tracking number and my package is going to Boulder, Colorado...not Broomfield, Colorado. I double-checked my profile and it indeed has Broomfield listed, so why the freak is it going to another town? Finally after a ton of back-and-forth emails, I got my package yesterday (July 7). No shoes, no pants, just a couple of figurines, a mission patch, and t-shirt. So I called them out on it, and apparently the Aliens crate doesn't include the pants or shoes...so why ask?”

Helpful Report

Posted 4 years ago

“I ordered socks for my brother for Christmas that were supposed to arrive every month for 6 months. I am currently at 6 month mark and have only gotten one shipment. I even got confirmation of future shipment orders via email from customer service, to no avail, after following up. This is a company of terrible people and is a complete scam.”

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Posted 4 years ago

“I would NEVER recommend thinking of having any dealings with Lootcrate. I placed three orders for August, September and October in 2019. It is now June 2020 and still have not received ANY of the crates I have paid for. Despite numerous very pointed emails back and forth, these lying, dishonest, untrustworthy parasites have not proven themselves to be trusted. I have also read numerous very negative reviews (way too late for me, but I hope you read this in time NOT to deal with them.) , so please DO NOT HAVE ANY DEALINGS WITH THEM!”

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Posted 4 years ago

“I ordered for Christmas 2019. Still have not received”

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Posted 4 years ago

“I ordered a crate in January, still haven't received it, contacted them several times, all they have to say is sorry and that it is delayed and I should check my local post office... since February it hasn't moved... NEVER ORDER FROM THEM! NEVER!!! WORST COSTUMER'S SERVICE EVER!”

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Posted 4 years ago

“I ordered 3 crates on black Friday as Christmas gifts and they still haven't arrived. I have chatted with the "customer service" people many, many times and they keep saying the shipping is delayed. DO NOT order from them.”

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Posted 4 years ago

“i ordered 1 crate in January, supposed to come in march so.. is may and still got nothing only excuses.. fakers”

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Posted 4 years ago

“I ordered a lootwear pack back in September 2019. It is now May 2020 and it still HAS NOT shipped. They very rarely respond and when they actually did they wouldnt give me a refund just said it would ship eventually! So frustrating!! 8 months and counting...”

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Posted 4 years ago

Loot Crate is rated 2.1 based on 877 reviews