Loot Crate Reviews

Name: Loot Crate
Address: 3401 Pasadena Ave, Los Angeles
Rating: 2.14

2.1 Rating 877 Reviews

28 %

of reviewers recommend Loot Crate

Company Reviews

Questions

Metrics

2.1

Based on 877 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 2%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

3473388157

Email:

elijah.hurwitz@lootcrate.com

Location:

3401 Pasadena Ave
Los Angeles
90039

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Loot Crate 1 star review on 4th June 2023

Franck Ortet

Loot Crate 1 star review on 17th October 2022

Char

Loot Crate 5 star review on 24th August 2016

Loot Crate 5 star review on 23rd August 2016

Loot Crate 5 star review on 22nd August 2016

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not buy from them!!! The customer service is awful it took two weeks to know what was going on with my order and for marches loot gaming they advertised a banjo kazooie item and and dropped it the last minute with no warning and gave us a bogus card game instead. They’ve gone completely down hill save your money!!”

Helpful Report

Posted 5 years ago

“Customer service is terrible! A total waste of money. Also, it was very difficult to get out of subscription. They ended up renewing my subscription after I canceled and will not refund the money. I still have not gotten a refund.”

Helpful Report

Posted 5 years ago

“I constantly have missing crates or half of my crate missing and then it takes three or more months to fix and usually by then nothing has been fixed I’ve just been given credits to use in the vault for items that also for some reason never get shipped out and then after six months of trying to figure out where those are they finally gave me a refund for the one missing crate and months of headache. Horrible customer service! The absolute worst. I could deal with these mishaps if there is a phone number to call to speak to someone so that problems could get solved within minutes of being on the phone. Not months of emails because customer service representatives want to place tickets on hold and then never respond. I am absolutely furious and disappointed because this isn’t a one time thing it’s happened at least three times in the past year. It’s not worth the money I’m now looking for a refund for the rest of my subscription because I will be canceling it because I’m still missing my March crate, and I would never be using Loot Crate again and I’ve been a customer for over four years.”

Helpful Report

Posted 5 years ago

“LootCrates service was so bad, i now, write my first ever review of any retailer. Delivery arrival dates changes occur several times within a cycle. Customer service online chat left the chat on me as i was typing a several sentences long message. I asked myself, are they not able to see that the other side is currently "typing......." as i am able to see when an agent is typing... My purchase was made Feb 25. A crate i subscribed for was scheduled for arrival from 25 March - 5 April. My order was processed 18th of March (purchased 25th of Feb, im aware orders would not process til the near date of the crate's release in March 25 2019. On there shipping status update, the Sanrio crates was scheduled on-time. During the 3-4 changes to update the shipping status also showed the crate to be on-time. It was until the last day of the estimated shipping window to end when, the shipping status changed from on-time to, now May 15th. This would be 30 days delayed. Logical reasons would assume, shortage of inventory to fulfill already processed orders. Concludes this delay be, the need to order from manufactuers in China and its delivery time. While all this, not even one email stating the delays nor an apology. For shits an giggles everyone makes accusations, heres mine, the shortage was caused by employees taking crates for late requests made my employees friends and family.”

Helpful Report

Posted 5 years ago

“Yet like others have had nothing but trouble. Last year I had the wizarding world crate and it was great and we were big fans. But since we renewed our subscription in October 2018 we have received one crate. I have contacted customer services 4 times via email and got it was a shipping problem, the first time then not even a clarified answer on the rest. I did ask for a refund if they couldn't sort it as it is not a cheap thing to do. I have been very patient up to now but now after reading these reviews there seems to be a major problem. Now I will be phoning America from England which will cost me a fortune. I am not happy and after reading these reviews and with the customer service fob off I have received, which is a shame, because we loved Loot Crate.”

Helpful Report

Posted 5 years ago

“I love the idea of loot crate and they items they sell and welhen I first used loot crate I loved it and I'm loyal as a customer but now I'm not getting the crates I've ordered and paid for and Everytime I contact customer support all I'm told is to look at a updated shipping schedule that puts your crate at a date to ship a month later then when the day comes to ship they change it to another month later so I have asked about a refund 3 times and then customer service doesn't reply like i will just give up and go away i don't know what happened to loot crate but I will take my business elsewhere loot crate is not the only site to offer this service I was wrong to give to be loyal to this site cause now they show they don't really care for their customers”

Helpful Report

Posted 5 years ago

“Had their Fallout crate for 2018 which was awesome. Package do get late but nevertheless still reach me directly so I decided to renew another year as it sort of like getting myself a surprise present once in a while. But 2019 they suddenly change their shipping method, as the box come in as a odd size my local post office won't drop it off at my place instead they just put a note in my mail box asking my to go down over to my local post office to get it. Now the kicker is the box is directed over to my work place (my work place only open the mail box every 1-2 weeks) thus when they drop the note in and by the time I receive it, the mail was already bounce back to the sender. I email them about the box being send back to them and reply within 2 working days which was good and said they will send me a replacement box in about 2 to 4 weeks and will update me when they send the box to me. So I waited and got no updates until I email them again and they send me a track link which never got updated and I email them again. This time they told me there problem with the postal service and give them another 2 to 4 weeks to solve the problem. So I waited again, still no update. I email them asking for refund and instead they inform me that they have just sent out the 2nd box also and only refund me for the other 4 box. Usually I won't mind but the problem is that this crate come in 6 and each box have a part of a model meaning I will only get 2 part of a model that I can never complete.”

Helpful Report

Posted 5 years ago

“Waste of time and money. Supposed to be tracked - never get any information. Crates keep not being sent - 4 times I have had to chase them up. Customer service is awful - they don't care and they don't use any initiative to actually look at or resolve the issue. The items are samey and not worth the money. Honestly wasted my money on this - I DO NOT RECOMMEND!”

Helpful Report

Posted 5 years ago

“I didn't really think it was possible for a well-known company to have such poor service. I ordered a bunch of stuff as Christmas presents in November of 2018. I received a partial shipment after Christmas, then nothing else arrived. I went back and forth with customer service for the next 4 months. Yes, no exaggeration. Four months. They kept telling me there was a delay in shipment, then finally said that things were out of stock and offered a refund. Honestly such terrible customer service. what's worse is that most of the items I purchased were because they came with bonus boxes for spending a certain amount, so I never got those either and the items I did receive were pointless because I was expecting to get the bonus items. Do not promise items to your customers if you can't deliver. I depended on those things as gifts and Left people disappointed when things not only didn't show up by Christmas, but still never showed up at all. Extremely disappointing. I will never buy anything from them again.”

Helpful Report

Posted 5 years ago

“Warning... I subscribed in November for a monthly box and I have only gotten 1 box and it was not complete. I’ve sent emails to the support team and have received nothing back. I would not recommend this company to anyone.”

Helpful Report

Posted 5 years ago

“If you like paying for things and never getting it then fry loot crate you won't get a thing bit they will charge your account no matter what. If you have issues you can contact the support team that will not read your message and instead send you a pre typed message offering a 30% discount, no matter what you asking, the same message is sent, like a bot is there customer support just offering discounts for complaints. Save your money dont do loot crate.”

Helpful Report

Posted 5 years ago

“They are TERRIBLE. Don't get excited for the mail... chances are... your crate STILL hasn't shipped.”

Helpful Report

Posted 5 years ago

“Don't ever expect to get your box anywhere near on time.”

Helpful Report

Posted 5 years ago

“I ordered more than one crate from October 2018 and I still haven't received any of them!! I emailed the help center and I am still waiting for a response!! Very disappointing services from Loot Crate!!”

Helpful Report

Posted 5 years ago

“Out of 4 months of payments, and 2 subscriptions to LOOT socks for my boys, I received one package. Decembers was never delivered. Got January's which I wasn't honestly impressed with. February box never showed up and I was just charged AGAIN for March which I specifically sent an email saying I wanted to cancel! They respond rapidly to email but do not follow through with anything they say. And then they try to offer 25% off your next crate if you stay on with them. Super disappointed! Don't waste your money!”

Helpful Report

Posted 5 years ago

“Subscribed for 6 months starting december. Didnt receive the december crate till the end of january. The january crate hasnt even been posted now in march. Probaly wont ever see the february crate. In mail contact all I get is standard messages. Company is refusing to refund my money”

Helpful Report

Posted 5 years ago

“you get charged 2 months in advance. so basically the company is using your money to pay for the future crates cause they have no working capital. that's actually illegal.”

Helpful Report

Posted 5 years ago

“I enjoyed the first one which I got for Christmas in December, however we bought two. It is March now and they just informed us the seccond one won’t be coming until sometime between April and June. Personally I don’t think it’s all that worth it.”

Helpful Report

Posted 5 years ago

“I have a subscription for both Lootcrate and the Wizarding World Crate. I still have not received either of my January crates or any information about when I can expect it. I have reached out to customer services several times and get evasive answers on how this will be solved. This is the first time I have had issues with Lootcrate and I am very displeased with the customer service and how this is handled. This is not the way to retain customers.”

Helpful Report

Posted 5 years ago

“I have been waiting for a crate since December. I have messaged 3 different times and each time I get the same copy and paste reply. There is no phone number to call so I am stuck with the same garbage "answers". I will NEVER buy from them again. Warning to everyone else!”

Helpful Report

Posted 5 years ago

Loot Crate is rated 2.1 based on 877 reviews