Love Lights Reviews

Name: Love Lights
Address: 39 Lullingstone CrescentIngleby Barwick, Stockton-on-Tees
Rating: 4.43

4.4 Rating 1,014 Reviews

85 %

of reviewers recommend Love Lights

Company Reviews

Questions

Metrics

4.4

Based on 1,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Visit Website

Phone:

(01642) 424844

Email:

sales@lovelights.co.uk

Location:

39 Lullingstone CrescentIngleby Barwick
Stockton-on-Tees
TS17 5GJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful friendly service”

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Posted 7 years ago

“Really poor quality the price paid was not worth a 1 m strip”

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Posted 7 years ago

Hi Tim, We're sorry you feel this way and the product hasn't been to the standard you expected. We haven't had any issues with this strip light in the past and Sycamore are one of our biggest kitchen lighting suppliers. Please don't hesitate to contact us by phone or email if you are having problems with this fitting and we can have a look into this for you. Kind Regards Love Lights

Posted 7 years ago

“Excellent product and delivered on time.”

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Posted 7 years ago

“Livraison rapide , bonne communication. C'est super!”

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Posted 7 years ago

“Delivery on time,product of a very high quality,quick response to query.”

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Posted 7 years ago

“Lovely product, good competitive price and excellent packaging.”

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Posted 7 years ago

“My order for wall lights was amalgamated into one delivery as I requested and the lights arrived undamaged so all good for five stars except...... the amount of packaging for the lights was more than a little excessive.... 3 x boxes inside one huge box with a great amount of bubble wrap and shredded cardboard to dispose of. I know that it is necessary to package such items well to avoid damage but am equally sure that the amount of packaging was a bit over the top for this order.”

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Posted 7 years ago

“ordering process very easy, and delivery quick - what more an a customer want?”

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Posted 7 years ago

“Very helpful in sales Easy to do business with”

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Posted 7 years ago

“Good customer service & delivery. Lights as portrayed on website. Very pleased.”

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Posted 7 years ago

“I want to say something about the outstanding help and service provided by Love Lights. Several years ago, back in 2009, my wife and I purchased a David Hunt Classic CL16 6-light Pendant, from another supplier, for our dining room. We have always been very pleased with it and, when we came to update the lighting in our lounge recently, decided to purchase another one for the lounge, also. Unfortunately, our first contact with a supplier who seemed to have the item in stock proved very disappointing. We ordered the item as pictured on their website, which matched the one in our dining room, but when it arrived it had gold, not ivory, candles and the lamp fittings were SES not bayonet type. When we queried this, the company told us that this was the only version they had in stock. They were, however, very good in arranging a free return and full refund and have since changed the picture on their website to show only the version they sent us, so as not to confuse or mislead further customers. We contacted other suppliers who gave us the same information, that only the gold candle / SES version of the David Hunt Classic CL16 Pendant was available, even though, in one or two cases, both versions of the product were pictured on their website. We noticed this to be the case with Love Lights and when we contacted them received a whole load of information which proved to be extremely helpful. Love Lights told us that the pendants are made to order by David Hunt and that, if we sent Love Lights photographs of our existing pendant and our precise requirements, they would forward them to David Hunt with the expectation that it might well prove possible for a ‘replica’ item, matching our existing pendant, to be produced. This is exactly what happened. We sent Love Lights photographs and details, Love Lights forwarded them to David Hunt, who made exactly the pendant we required, not only ivory candles and bayonet fittings but also the colour we required, a ‘standard’ gold rather than the rather ‘red’ gold of the item we had been sent by the other supplier. Love Lights, we cannot thank you enough. You went way beyond the ‘extra mile’ in dealing with our enquiry, in a courteous, caring and professional manner. You helped us to achieve a small dream which we were on the point of giving up on. Your level of customer service is outstanding. Love Lights — you are a star!”

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Posted 7 years ago

“I was not very confident ordering on line from a picture, but I am so pleased that I did. No problems and the lights I chose are perfect. Really stunning. I am delighted!! Ha ha.”

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Posted 7 years ago

“Great value, easy to order, arrived quickly, no damages and we got exactly what we ordered.”

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Posted 7 years ago

“Beautiful lamp”

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Posted 7 years ago

“1 order placed by our customer didn't get delivered on time. On chasing up order, was told problem in the warehouse. We placed an order, which apparently got 'lost' and had to be reordered. 2 orders placed and 2 orders messed up. Not great to be honest. Probably won't be using again.”

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Posted 7 years ago

“Placed an order. Was told next day sorry item not in stock. My card was still charged. Have been chasing since for refund. It is extremely slow. What a ridiculous customer care.”

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Posted 7 years ago

“Had to wait along time for delivery,but very satisfied with product”

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Posted 7 years ago

“We had a look on their website, identified one particular table lamp that we hadn't seen elsewhere, and as the showroom is "just down the street" we called in and actually bought two! Service was very good and we are fully satisfied.”

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Posted 7 years ago

“Lights were perfect and arrived very quickly The service was great and I would use lovelights again”

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Posted 7 years ago

“Great service thank you keep up the good work Tony”

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Posted 7 years ago

Love Lights is rated 4.4 based on 1,014 reviews