LoveBook Reviews

Name: LoveBook
Rating: 3.16

3.2 Rating 104 Reviews

53 %

of reviewers recommend LoveBook

Company Reviews

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Metrics

3.2

Based on 104 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

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LoveBook 5 star review on 19th October 2024

Carmen

LoveBook 5 star review on 9th January 2023

Anonymous

LoveBook 2 star review on 16th February 2022

Disappointed Customer

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m honestly extremely impressed with everything. The book turned out AMAZING. The hard cover/pages are great quality and the pictures turned out even better than the electronic version. It’s the perfect size too. The shipping only took 7 days and I live in Canada. I just don’t know how I’m gonna be able to wait 3 weeks to give it to my boyfriend I just love it so much! I 10/10 recommend.”

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Posted 3 years ago

“My experience was actually amazing. I purchased the hardcover book, 40 pages, while it was on sale a week or so after after Christmas. It arrived two days earlier than it said it would and that was with standard shipping. (It arrived one week after I placed the order. It had said it would take 9 days, but only took 7.) I bought it for my husband! He loves sweet and well thought out gifts like this and this was something that made us both really happy. He has it on display right now actually. I may want to make another one in the future if possible, but we'll see. On another note, I am surprised and sorry that so many people here had a negative experience.”

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Posted 3 years ago

“I was really surprised I had a great experience after some of negative reviews I read however, I can’t complain about the service I received. My package was delivered (to Toronto, Canada) earlier than I expected and the quality is great. My girlfriend absolutely love the book and still keeps it on her nightstand.”

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Posted 3 years ago

“Placed an order dec 11 and paid for express shipping, and the book had yet to arrived. Have reached out to the company multiple time via “contact us” on the website. I have not received and response from the company to date. Very frustration to pay extra for shipping and can’t even get a response from the company”

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Posted 3 years ago

“My book never arrived.”

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Posted 3 years ago

“Terrible. Total scam! I was told it was free to download my book, but that was all a SCAM!!! Now I have no gift for my mother and I need a FREE book maker, that is FREE to download my creation. Plus, extremely over-priced! Very disappointing.”

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Posted 3 years ago

“I think this is a scam. I haven't received mine. This was supposed to be a unique gift but i feel upset now coz i didn't receive it yet.”

LoveBook 1 star review on 18th December 2020

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Posted 3 years ago

“It didn't come on delivery date. I see no progress in the process. It isn't moving forward. Makes me nervous coz i paid more than a hundred bucks plus the gift bag and plus taxes then i see no progress. I'm disappointed.”

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Posted 3 years ago

“absolutely loved it it was fun to make and my husband's reaction when I gave it to him was amazing”

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Posted 3 years ago

“It was fun to make a payment date it came 2 days early and my husbands reaction when I gave it to him was amazing he absolutely loved it”

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Posted 3 years ago

“Absolutely terrible unprofessional and just awful company to deal with. I ordered a Christmas book for my partner and the wrong book arrived. Obviously too late now to replace. Do not order from this company”

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Posted 3 years ago

“An absolute disgrace of a company. I was working abroad and will not be home for Christmas. The book was supposed to be a Christmas gift for my partner. And now it's too late to get a replacement. Do not use this company. Terrible”

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Posted 3 years ago

“Absolutely loved my book. My first order got lost in transit, after contacting customer support they reprinted and sent me a replacement copy within four days. The book is beautiful and vibrant. Customer service was friendly and accommodating.”

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Posted 3 years ago

“STUPID amount of money. Ended up being $71. You don't get to see how much it costs until the book is done. Ridiculous for what you get. Gotta be a better way.”

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Posted 4 years ago

“My husband loved the book I made for him, the quality of the book and the pages are excellent quality. The customer service was also fantastic. I made a spelling error after I sent the book in and I was able to correct it. I definitely would recommend this book. I was able to capture our story to date in a book, it was awesome.”

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Posted 4 years ago

“I ordered this book last minute (2 days before my anniversary) even though I knew it was scheduled to arrive a week later. To my pleasant surprise, it arrived on my anniversary (without even me requesting the order to be expedited)!!! I'm very impressed with the easy personalization, quality & speedy delivery!”

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Posted 4 years ago

“what's the point in paying extra to have it delivered if they take their sweet time delivering it, their company is not what it holds it name to, my mistake was not reading the comments that were before me when it come to the delivering. I was told in my email it will arrive on the 7th of October but now it said ill get it oct 10 SO MUCH FOR EXPRESS DELIVERY!!!!!!!! honestly all those 5 star review personally think that they are all robot reviews !!!!!!!!!”

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Posted 4 years ago

“I was a little concerned about getting a book because of some of the negative reviews here. However, I loved the idea and decided to go with it. I had a lot of fun creating the avatars for my girlfriend and me (made a book for our first anniversary). The book is incredibly customizable, but they also do a great job of setting up the book initially with some brief questions. While shipping appeared to be a concern, I chose the express delivery, and even though it said it would not show up for 10 business days, I got it in 2! (and I live in Canada). The book came and was smaller than I thought, but I'm happy with this, it's the perfect size. The pages are beautiful and well printed, the book is great quality. My girlfriend cried and absolutely loves the gift, so I'm sold. Thanks lovebook for the great idea, I hope more people do it, so maybe the prices could go down.”

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Posted 4 years ago

“I recieved it timely and it turned out as ordered. I am very happy with it!!”

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Posted 4 years ago

“Great gift. i made one for our 1 year anniversary with my partner. The website is easy, will save your progress and its pretty intuitionnal, but i suggest to take your time becuse theres ALOT of modifications and stuff you can costumize! The book is professionnal, a little small but great quality, the colors are nice the cover is sturdy and the gift packaging is cute, stylish and simple - I would recomande tot he guys out there that hate wrapping! The only thing is the shipping time. I was smart and read reviews about how it took longer then expected to receive, I got mine in 20 days - 14 business days. Got here the day before the event! I think this is a GREAT gift if you plan accordingly, do not make this a last minute idea, you will get it late and be disapointed. if you order it a month in advance, I am sure you will be fine and make your love ones happy :)”

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Posted 4 years ago

LoveBook is rated 3.2 based on 104 reviews