Name: loveholidays.com
Rating: 1.18

“So many people doing the right thing out there during this unprecedented time. Love holidays won't get away with their crimes forever though.”

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Posted 4 years ago

“DON'T USE THIS COMPANY”

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Posted 4 years ago

“Absolutely horrendous service we had… Absolutely horrendous service we had our holiday cancelled due to covid19 they offered me vouchers and told me to contact airlines who again offered vouchers I refuse these vouchers and want my money back . I tried online chat but every time I go onto it they end the chat as soon as I mention my money . I've had no response what so ever .and I certainly wont be using them in the future either. My advice is stay away from the company . No emails no calls no nothing from them .I just want my hard earned money back”

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Posted 4 years ago

“I echo what others say, as I've had the same experience. I booked a trip to NYC with my son for is spring break (hotel and flight). With COVID-19, the trip was canceled/postponed for obvious reasons. I tried to reach them for 2 weeks before the trip, all the way to the day of. No answer, no response. Luckily the hotel answered and changed our reservation, and Delta Airlines answered and gave me full credit to rebook our flight. Almost 2 weeks after the trip, I get a vague and illiterate response from loveholidays. Pretty bad time to have horrendous customer service and bad communication to customers.”

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Posted 4 years ago

“We were due to go our family holiday today for my 40th birthday, can’t get in contact any way with love holidays..... can’t believe how they are treating their customers... can’t get through on phone live chat is non existent and no contact from them what so ever. Sad times for everyone and they are treating customers in this way!”

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Posted 4 years ago

“hi I would like to warn everyone about this travel agency, in connection with the CoVid-19 virus I tried to contact them to cancel my holiday. After a few days of trying I finally got through and here a surprise some guy starts telling me fairy tales that everything is ok and I can go with my family to the other end of the world to rest and enjoy the sun, so I explain to him that the country in which I change to the destination country has already closed the borders and I will not go anywhere, besides, I was in the main office of the airlines in London and you were very surprised that I come to them with this problem, but she was kind enough and tried to explain everything and what turned out, my holiday lines sold to another travel agent you from the railroad again they are sending to Love holidays and they just have me somewhere. But the guy on the phone claims that it will explain and will call me, which means it is already 10 days. Phone mail. pseudo live chat no longer works, no one answers, total disregard and mockery of the customers.”

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Posted 4 years ago

“Do NOT trust them. I've used Love Holidays for many years, this being my 10th holiday booked either by myself/my husband. During this COVID-19 crisis they have really shown that they cannot be trusted and have treated customers so terribly. My package holiday to Turkey was cancelled, they still took the outstanding direct debit from my account 2 days ago when the holiday had been cancelled. I contacted Mark Araneta from their finance team who told me to contact Easyjet for a refund, and completely ignored informing me about the other funds for my hotel and transfers! I contacted EasyJet and they told me that Love Holidays should be refunding me, as the package was booked through them. I emailed this back to Mark from the Finance Team, and guess what...HE IGNORED MY EMAILS. Also, when you try to contact them on their online chat, they disconnect you as soon as you ask them about a refund! They are a bunch of liars and show no loyalty to customers. When this crisis is over in a few months time, they have completely ruined their relationship with customers and will forever have a bad taste in people's mouths!”

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Posted 4 years ago

“Do NOT trust them. I've used Love Holidays for many years, this being my 10th holiday booked either by myself/my husband. During this COVID-19 crisis they have really shown that they cannot be trusted and have treated customers so terribly. My package holiday to Turkey was cancelled, they still took the outstanding direct debit from my account 2 days ago when the holiday had been cancelled. I contacted Mark Araneta from their finance team who told me to contact Easyjet for a refund, and completely ignored informing me about the other funds for my hotel and transfers! I contacted EasyJet and they told me that Love Holidays should be refunding me, as the package was booked through them. I emailed this back to Mark from the Finance Team, and guess what...HE IGNORED MY EMAILS. Also, when you try to contact them on their online chat, they disconnect you as soon as you ask them about a refund! They are a bunch of liars and show no loyalty to customers. When this crisis is over in a few months time, they have completely ruined their relationship with customers and will forever have a bad taste in people's mouths!”

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Posted 4 years ago

“Holiday cancelled. WONT Offer me a Refund. Don't want to accept a "voucher" and got to claim flight money from Ryanair even though i paid Love.holidays.com. Disgusting service. Nobody available on the phone at all. Been promised a call before i was due to fly (waiting for a call over 2 weeks). Nothing at all. been trying Every day to Live chat someone but to no avail. Terrible Company Terrible Service. Will NEVER use again. I am now going to start legal proceedings to get my money back.”

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Posted 4 years ago

“Terrible customer service, awful communication, very unhelpful! Took money from my bank even after THEY cancelled my holiday and will not refund! Tried to contact them via email, telephone and live chat with no answer for over a week!”

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Posted 4 years ago

“absolute joke of a company. have received email from Ryanair cancelling my flight and claimed full refund however this is due to be returned to Love Holidays. Love Holidays advised today my holiday still classes as going ahead - despite the email from Ryanair and I have to wait to hear from Love Holidays 7 days prior to travelling - 12 days from now, despite Ryanair advising flight been cancelled yesterday!! This needs to be looked into as this company is clearly withholding people's money and legally we are entitled to full refunds.”

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Posted 4 years ago

“Cancelled my holiday and refused to give me a refund! Told me to chase the airline myself for a refund when I paid love holidays as a package. So I chased the airline and after a week of tennis emails I finally got a refund of them but they paid it back to love holidays and now they are ignoring my emails and refusing to refund me! A bunch of thieving scrums! I will be taking them to court for my money and have started court proceedings. They have violated every term and condition they have in place. Avoid this cowboy company never book a holiday with them again! See you in court.”

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Posted 4 years ago

“Beyond terrible! When I say NO customer service I mean none, nothing no phone call no chat nothing, they don't even have the decency to put a balaclava on they just rob you. My hard earned money gone never ever again”

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Posted 4 years ago

“Booked flights and hotel with them to go on holidays on 14/03/2020 as in present climate did not go changed my flights myself but have tried for last 3 weeks to get confomation if i can change my dates for hotel cant get in touch with them there web sites keeps directon you to manage my booking. but will not let you change booking they have live chat spent hours trying to speak with someone will never use them again”

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Posted 4 years ago

“they are breaking consumer law and are bunch of liars. Give me my money you thieves”

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Posted 4 years ago

“They do not get a refund for cancelled holidays .”

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Posted 4 years ago

“I would seriously give this company no stars if I could. I have tried every day to get through to somebody at Kobe holidays!! Don’t pick there phones up, no online chat. Yet your quick to take out another £456.00!! I will never ever book with this company ever again!”

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Posted 4 years ago

“Fraud company We booked holidays with them, we got message from easyJet they cancelled their flights. Therefore I tried to call for refund but can't contract them. I had emailed to get my refund but no response Even can't able to do livechat totally fraud company. Do not book with them as they’re scammers”

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Posted 4 years ago

“Please Love Holidays have a conscience. You know exactly what your trying to do and that’s to defraud your customers. Do the decent thing and behave in a professional manner!”

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Posted 4 years ago

“Shocking company. No updates at all regarding my cancelled holiday to Malta. AVOID!!!!!”

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Posted 4 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

loveholidays.com Reviews