loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flight cancelled 24th March as part of a package holiday...still awaiting a cash refund no commmunication from loveholidays no calls no emails no messages..contacted via live chat and told refunds being dealt with in date order but I’ve heard nothing after more than 2 months...I even had my live chat ended by the operator when I insisted I was entitled to a cash refund and then withholding my money was illegal..I also got told they were awaiting my flight refund from emirates but when I rang emirates they told me it hadn’t been requested and that it was a simple process by the supplier ...”

Helpful Report

Posted 4 years ago

“Dear all, beware this company they are a disgrace, contacting them is impossible as they provide no way to do it, they have failed to contact within the last 7 days prior to my holiday due to start as they promised by e mail when covid problems first became apparent. Do not book with them you will just lose your money, you have been warned.”

Helpful Report

Posted 4 years ago

“am disappointed, my flight has been cancelled by the airline, loveholidays said they would contact me for an option, but they haven't since, leaving me in a limbo, and flights are getting expensive, so for this reason, I am not going to book again with them, as they have stopped phone calls, and they are only using chat, which is not working either, I have found a better deal elsewhere, so they are even more expensive at this time, it's a shame they are not acting quickly enough to save holidaymakers their holidays in the upcoming months. They treat me on chat very bad, I am complaining with them and I will ask chargeback with my bank. Loads of fake reviews saying good, you can clearly see when is a fake. In the middle of this pandemic, this company shows they have no empathy.”

Helpful Report

Posted 4 years ago

“AWFUL AWFUL AWFUL. I can not tell you how awful this service has been, It doesn't even deserve the .23% rating, let alone the 1 star. They are holding money for cancelled holidays, refusing to get it back.”

Helpful Report

Posted 4 years ago

“Flights cancelled, holiday cancelled yet no communication from love holidays, not even an email. Will avoid from now on”

Helpful Report

Posted 4 years ago

“Remember this Love Holidays, what goes around comes around. People will leave you lot in their droves with the way you have treated us. It will be Jet 2 for me from now on.”

Helpful Report

Posted 4 years ago

“I’m disgusted at love holidays, they are ignoring their customers, I’m still waiting for a refund since April 9th, they don’t respond at all and they lie. People want their money back now not in another 2 months, people need their money back I certainly do. I will never book with love holidays again ever”

Helpful Report

Posted 4 years ago

“Joke of a company total lack of communication ability with this company. Holiday was cancelled waiting to board flight to Lanzarote only messaging managed at time was claim of insurance. As like many other people no response or follow up communication with them. No chat line, no phone and no manage my bookings messaging response . Warning never use this company.”

Helpful Report

Posted 4 years ago

“We are due to go on holiday in July and are paying instalments. We have been told that our flight has been cancelled so our holiday will not go ahead yet love holidays continues to try to take payment. I have had to put a stop on these with my credit card company but I still keep getting emails. They have not contacted about refunding my payment so far and it is impossible to get through to them or to email them. Very shoddy. I would never use this company again and would never recommend.”

Helpful Report

Posted 4 years ago

“They have and continue to handle the refund of flights and holidays due to Covid 19 badly Most customers including me are left waiting for refunds after their holiday is cancelled.”

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Posted 4 years ago

“Appalling company that ignore, lie, misled and change their terms and conditions to suit. Booked to travel 6th April - holiday cancelled 20th March by Love Holidays promised a refund. UK went into lockdown I was then told credit note only (against their terms and conditions - 14 day refund). I have been lied to repeatedly. They have even contested my chargeback with the bank stating my refund should be from Ryanair! I have only paid Love Holidays for a package holiday! Whatever you do don’t book with this company!! As for Trust pilot - clearly instead of helping their customers they are writing fake reviews. There’s even a Facebook group against the company thousands of customers had their money stolen and told you’ll get it back eventually after COVID-19 I will never book with Love Holidays again and cannot see how as a business they will survive now”

Helpful Report

Posted 4 years ago

“when things go wrong, love holidays shut down their phone lines, dont answer emails, also waited hours on live chat to be disconected. might think your getting cheap holiday but when things go wrong they run and hide. then to make matters worse they change terms and conditions to suit themselves. jameswilson78don't use if you can avoid.”

Helpful Report

Posted 4 years ago

“Can't find email address or phone number. Should have had holiday 4th May. They told me that they would refund my hote only and that Ryan Air have to refund flights. Can't understand that, as I paid all my money to love holidays. I'll be tweeting Martin Lewis, writing to the Daily Mail travel expert and the Civil Aviation authority. I'll never book with this company again!!!”

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Posted 4 years ago

“Had no problem with getting in touch, there is a slight que but what do you expect. Every question I asked they answered and gave me all the information I need. Use this holiday adviser all the time and will be using all the time after covid-19 too.”

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Posted 4 years ago

“Booked a holiday with love holidays 2 days later they emailed saying they have to put the price of the holiday up £200 because of popularity we had already paid the deposit do not book with these they will just put the price up after you pay the deposit they did the same to the mother in law”

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Posted 4 years ago

Helpful Report

Posted 4 years ago

“I've never experienced such poor customer service and communication. Happy to take your money but cannot get even the basic information about refund. No idea why they use social media as they never respond. Hopefully after the way they have treated thousands of customers those customers will repay this company by using a more professional company that responds to customers concerns.”

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Posted 4 years ago

“Short review... Never again. Long review... We booked our honeymoon on February 1st, using gift money from our wedding. Paid an initial deposit of around £200. On 1st March we made a further payment of about £800. Our holiday was then cancelled by Love Holiday on 18th March due to the Corona Virus, rightly so. Despite this cancellation a final payment of £1K was taken from our account on 19th March (the whole holiday costing around £2K). We spoke to several different agents after this cancellation via the live chat as we had no information whatsoever sent to us either by post, telephone or email. We were outright refused a cash refund, being offered a credit note instead. Every live chat agent just disconnected us when we pointed out that it was an illegal act to refuse a cash refund. In the end we accepted the credit note as we felt that it way the only way to protect our money having been advised by ABTA. We contacted easyjet on 1st April via telephone and they were absolutely brilliant- fantastic customer service. They authorised the cash refund of about £1k and said that the cash would be returned to Love Holiday, who would then refund us. We received the flight refund on 6th April. I happened to access 'manage my bookings' after this and was absolutely shocked and distressed to see that our credit note was now only worth £140 odd, not £1k. Love Holiday had clearly taken money from our credit note to refund us the flight cost. To be fair, the agent I spoke to after this was excellent and recognised that an error had been made, he immediately put it right. I happened to notice on the FAQs that "We will not take your future payments if your holiday has been cancelled and, at the moment, in line with initial FCO and ABTA guidance, we have cancelled holidays for customers due to travel before 30 April. If you have had payment taken for a cancelled holiday this should not have happened we will refund any payments taken in error, as promptly as possible". I asked the agent about this, who then spoke to a manager and then agreed that this final payment would be refunded in cash as the payment should not have been taken. The agent said that this could take up to 28 days and then immediately disconnected. We were very happy although still skeptical, we decided to wait out the 28 days and see. This agent had been the best and most helpful and sympathetic so far, it's a shame I never got his name. 26 days passed and no sign of the refund so I got back onto the live chat and spoke to Chris. I wanted to find out the status of our refund. This agent was patronising and not very professional, trying to guilt trip us by saying "with a global pandemic we have 10 thousand odd people asking for refunds and these things take time etc". He eventually managed to tell us that they were currently processing refunds from 29th March departures (3 days before we were due to go) but refused to commit when I asked him whether our refund would be issued in a couple of days time and within the 28 days. He then said "you will receive an email with a telephone number that you will then need to call in order to request your refund". I pointed out that this was getting beyond frustrating and ridiculous... the previous agent/manager had agreed to the refund, why did I need to request it again which would then take even more time. He said the phone call was necessary to verify bank details and comply with money laundering regulations. I pointed out that this hadn't been necessary when we got our flight refund. He said it was their policy to speed up the refund process. In the end I told him that if we didn't see our refund in the next couple of days I would instruct my bank to do a charge back. He said "that will take 6 months". Fine by me. He then attempted to offer £100 to rebook, I said no thanks, bye. We then received an email saying the refund was being processed. 2 days later, it's here! 9 weeks of hounding, we got back what was rightfully ours.”

Helpful Report

Posted 4 years ago

“I got my refund from Loveholidays,I would definitely use this company again when booking a holiday .I did lose 30 euro which is the reason I give less star”

Helpful Report

Posted 4 years ago

“Really would give no stars if I could. Awful customer service they just don’t care! Will never book with them again!”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews