loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,368 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We booked a holiday through this company The room was full of ants and in the bed. And also when we woke up in the morning, there was drugs everywhere around the hotel. Everyone smoking drugs around the swimming pool in front of children. Absolutely appalling this company is very hard to get hold of”

Helpful Report

Posted 1 year ago

“I paid extra for a 1 bedroom apartment with a balcony or terrace but I ended up in a studio which I would never stay in if I had the choice!”

Helpful Report

Posted 1 year ago

“Generated duplicate bookings ,same holiday ,dates ,passengers etc at almost £2000 each . Customer services hopeless and totally incompetent . Been trying to rectify for 5 days . Instead of taking 2 deposits ,took 4 . Told we had 23kg checked baggage, not true ,basic economy ,so 1 personal item each . Told flights were British Airways , now saying operated by American airlines , not true as exact flights on official BA website say they're operated by BA . Customer service person said she would call back ,but didn't initially ,had to call her .eventually put through to credit control , person said they'd cancel one direct debit for monthly plan . Said to tell Customer services which one she advised to cancel . Customer service person claims flight provider advised to cancel at love holidays end ,but system apparently wouldn't let her . Still 2 active bookings in my account No one seems to want to help me . Apparently no managers to discuss complaint Been trying to get through since 9.05 am still no help . Very quick to answer sales line but not interested when they discover you're not making a new booking . Absolute disgrace , been o. to bank to discuss further action . Still trying to get someone eto advise of my decision . Do not use this company . Disgrace . Should be shut down . So stressed thanks to them .”

Helpful Report

Posted 1 year ago

“Arrived to our destination (Essaouria, Morocco), 3 hours away from the airport to find that Love Holidays had not booked our accommodation and the hotel was full - they had never heard of us. We were left high and dry in a small town with little to no options. The whole thing cost us £1000 extra to get a hotel for the week. I was promised a refund (after several very expensive phone calls) and was pawned off to a third party - love holidays refused to take responsibility and said it was the fault of a company called "Hotel Beds". My promised refund "within 3-5 business days" has not been honored. Now on business day 7 and not a word from Loveholidays.”

Helpful Report

Posted 1 year ago

“Absolute joke,, quick to help to take new bookings but makes you talk to a robot for any queries i mean seriously what planet are they on and Lucy and Cheryl were RUDE DO NOT USE THEM”

Helpful Report

Posted 1 year ago

“Booked though Love Holidays Arrived late at night after delay to find accommodation was overbooked Told no option but to accept alternative hotel which we discovered was in the middle of nowhere Spent a fortune on taxis Holiday to celebrate 65th birthday ruined Complained to Love holidays and it took them 6 weeks to refund a paltry 20% when I’d been asking for 5O% ….IMPOSSIBLE TO SPEAK TO A HUMAN BEING, very slow ridiculous responses from them - they were clearly hoping I’d just give up! DO NOT BOOK THROUGH LOVE”

Helpful Report

Posted 1 year ago

“Please do not use Loveholidays. Firstly, I had to change my dates and Loveholidays said the superior room I booked was no longer available. I contacted the hotel and it was available. I had to pay extra- having already paid Loveholidays, for the room directly to the hotel. They still deny that I managed to get the room directly at the hotel. Its all a scam. Then when I had a luggage issue- no help here either. My tip- please go with another reputable agent that doesn't make you talk to a robot for hours trying to get answers.”

Helpful Report

Posted 1 year ago

“AVOID they don't care about the safety of their customers. I've had to cancel a holiday in Egypt because of the war in Gaza and the fact that a journalist was killed in Alexandria ..... Love holidays claim this is my decision and people are still flying to Egypt .... So I'm penalised by easy jet but the tax should be returned to Love holiday from whick Love holidays will cream £75 due to cancellation! AVOID”

Helpful Report

Posted 1 year ago

“If I could leave no stars I would .. definitely never book your holiday with love holiday . They messed our flights up and we ended up paying an additional £552.28p to get to our correct airport destination in Turkey.. when we contacted love holiday there customer service was appalling .. Pegasus who we flew with where amazing as was our hotel staff .. book direct and book your flights direct .. Do Not use a company like love holiday they will leave you high and dry when they mess up your booking .”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY! SCAM! They charged me £480 extra for a balcony/terrace that I never received because they booked the wrong room with the hotel and they have pocketed that money and refused to give it back! All customer service is by email and they don't even look at the evidence it is a generic message. As soon as they realise they are in the wrong they fob you off and tell you they will no longer reply as they have closed the case! I'm absolutely appalled and will be suing them! Just spend the extra money on any other company, not this one!!!”

Helpful Report

Posted 1 year ago

“Purchased a holiday package, stating that the hotel will have air conditioning, Spa/fitness facility, bar... but when we arrived we realized that not only that's not the case now, hotel has never had such facilities. Got in touch with customer services and explained the situation, to my surprise they did not believe me and asked me to check and see if air conditioning units are under maintenance... After wasting two days of my holiday chasing Loveholidays customer services, hours on the phone, online chat and sleeping in a room with a fan when temperature outside was 31 degrees, they asked me to get the hotel to send them an email and verify that they do not have these facilities. I did that and took photos of the room and hotel facilities and send it to them just to be offered a £50 compensation as the best that they can do. I was told that if I do not wish to accept the offer, there is nothing else they are willing to do and I can make a claim after I arrived home, If I decided to go down that path, they don't guarantee that I would be offered anything at all. After arriving home, going forwards and backward for a month with their team they decided the issue me a refund of £70 to my account without my agreement and told me not to call them regarding this matter again as this matter has been closed on their end and further correspondence essentially will be ignored, whilst they were still selling package holidays to the same hotel advertising the same facilities, even though they new that was not through. Only after I got in touch with ASA, they decided to change the advert. Shame on you Loveholidays. I will never use them again and certainly won't recommend them to anyone else unless you don't mind nasty surprises and holiday packages from hell.”

Helpful Report

Posted 1 year ago

“I do not recommend using loveholidays, the customers are not the priority !!!”

Helpful Report

Posted 1 year ago

“ref|: LOV3253881U We booked a much anticipated holiday after Covid in 2022 through loveholidays and spent over £5,000. I was unable to check in as Ryanair did not recognise my email address for check-in even though it was the same email address used to book the holiday with loveholidays. I called loveholidays customer service for assistance and got no response after waiting for 1 and a half hours and there was no response to the online bot. I had received no information that would have enabled me to check-in and so had to pay check-in costs at the airport. After many attempts, loveholidays refused to reimburse me as they said that they had sent an email about online check-in to me. This had never been received and I had to take loveholidays to county court in Warwick where the judge found that loveholidays had breached their contract and loveholidays were instructed to reimburse my check-in costs. Loveholidays bullied and intimidated me during the legal process and implied that I'd have to pay hefty court costs if I lost which was not the case as it was a small claims court. I foundthe whole court process incredibly stressful and time-consuming but I needed to do it for other people who might not be able to stand up to companies like loveholidays who treat their customers like this. I wouldn't travel with loveholidays again even if I was given a free holiday.”

Helpful Report

Posted 1 year ago

“Won’t refund a cancelled booking (cancelled due to error on their part) says it’s already been refunded but no money has landed or is forthcoming.”

Helpful Report

Posted 1 year ago

“Awful company! Hotel not as advertised, Hidden taxes. Terrible customer service. NEVER AGAIN!”

Helpful Report

Posted 1 year ago

“Terrible experience.. I booked through loveholidays a trip in Merrakech in a 5 Star hotel.. They transported me to a different town called Amizmiz.. I been crying.. Asking for help.. Stressing and contacting them since then, they don't care.. Close chat.. Refuse to take any responsibility.. I made video.. Took pictures.. Clear evidence but they simply reply that sorry for your bad experience but as a policy your payment is non refundable.. They don't care at all.. No back up.. No customer service.. Its a scam.. They are not member of ABTA as so many people complained about them.. Its a fraud.”

Helpful Report

Posted 1 year ago

“Had booked a few holidays with company and all was good but the last holiday was very very poor, contacted the company to make a complaint but found out they left ABTA so they don't have to pay people compinsation or any type of refund of any kind, so people your warned, if you don't book using a credit card your not insured with loveholidays when things go wrong like them miss selling you a type of holiday or if your hotel is so poor etc, your simply not insured and they will not help you at all !.”

Helpful Report

Posted 1 year ago

“I booked a rather expensive 9 night trip to Dubai at the start of this year for my husbands very special 50th birthday. (It was a complete surprise for him) I have used Love Holidays many times over the years, and one advantage I have found whilst using them, is the ability they have to deduct remaining balances from your account, over the course and on the run up to your holiday. Given this had been booked for almost 9 months, imagine my surprise when yesterday, (a mere 7 days prior to our departure date), I jump online to look at my check in details to find that my holiday has been CANCELLED!!!!! In a sheer state of panic and at approximately 10pm at night, I frantically searched online for a customer service/support number, to discuss my booking with someone. After managing to speak to the sales team, i was told that they didnt have access to existing bookings, and i would have to call back in the morning! After coming off the call still frantic, I searched in my email folder for some sign of communication, to find that their correspondence had been filtering into my spam folder. I had received a couple of emails stating that for some reason the final balance had not gone through, (despite plenty of cash available), and that someone would be in touch. The last communication received was that same morning at 8am, advising that someone would call me. At 9am the following morning when i finally spoke to customer services, they advised me that everything had been cancelled on the 8th, and that my money was lost. They told me that someone had attempted to call me twice on the 13th, which was lies, (I checked my call log), and couldn't give me an answer as to why no email had gone out, advising of the intention to cancel my holiday, nor had any letter gone out to my home address, in a further attempt to reach out. They also couldn't clarify why an email had been received that morning, advising me that someone would call me, when they had cancelled our holiday the same day. Absolutely disgusting way to conduct business, and I certainly will NOT be using this company for future bookings ever again! We will shortly be seeking legal advice on this matter, and will take our story to the papers. We rebooked our holiday by purchasing flights direct with skyscanner, and the same hotel with booking.com. I did look at Love Holidays' site again, and they were readvertising the holiday they had cancelled. Lucky for them they make double the profit! We went into Hays Travel today for currency, and informed them of the situation we had been put in, and they couldnt believe how we had been treated! They said they would have written to us first, and that cancelling would have been a last resort. Love Holidays aren't even regulated by ABTA anymore which is a regulatory body over travel agencies!! This tells you everything!!! Honestly guys just pay a little bit extra, go into a travel agent who will treat you fairly, and look after you! We're over £1,000 down now. Love Holidays I hope your proud of yourselves, I hope the extra 1k profit was worth it!”

Helpful Report

Posted 1 year ago

“Stay away at all costs. They are bunch of scammer selling you packages different then they advertising. We have to cancel our holidays and leave the hotel because enormous amount of noise there is in this animal place... That was advertised as family friendly... Contacted with this disgusting agency and all they said that they can't do nothing about it because we paid already. Such a joke. Need to sue them!!”

Helpful Report

Posted 1 year ago

“Will never book with them again impossible to get in contact. And they have taken £189 out off my account when it was meant to be £22. Wankers”

Helpful Report

Posted 1 year ago

loveholidays.com is rated 1.2 based on 2,368 reviews