loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,404 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TOTAL FRAUDS. FRAUDS. Made a booking last sunday for Feb Half-term, with all the extras. Had to pay full price upfront to secure the deal. Got an email saying they need 72hrs to confirm things, never heard from them. When we called, they said they cant get the flights for which we paid for & have to pay £250.00 extra each or wait & hope. Asked to speak to the manager, got promised a call back same day before 5pm, but never heard from anyone. Called again next day, got told very rudely, we are not Robots, manager will call when possible, again no call back. Spoke to about 7 different people across 4 days without getting through to any senior person, getting a call back or any emails regarding the booking. Eventually gave up & cancelled our holiday, now waiting for a refund. Meanwhile prices for other options we originally had, have gone up so much that looks like we are priced-out now :( Never using or recommending them ever!! Date of experience: 14 January 2024”

Helpful Report

Posted 11 months ago

“Ruined our Christmas 2023! Paid for a package deal to Sharm El Skeikh over 12 months and it wasn't cheap. Airline changed dates of departure so entire booking changed however love holiday rebooked my hotel 12 hours away from the airport. Imagine me turning up at 10pm and was told my hotel was 12 hours away and I need to hop on a flight to Hurgada!!!! Love holiday emergency service said I knew of the booking and it was my fault for choosing a hotel 12 hours away!!! That it was my fault and not their problem. I decided to go through the booking and saw that it was indeed their fault. Regardless of whose fault it is, I'm stranded in another Country with a child! It is now more than 24 hours and issue still unresolved after speaking to 5 staff members of the emergency team in love holiday! Myself and my son had to pay for our hotel rooms all over again and have not eaten all day. Nothing to love in love holidays! It should rename itself to disappointing holidays! Or hate holidays! Incompetent company holidays! We will take your money and leave you stranded holidays! Merry Christmas! They have Ruined Christmas for us! Post Love Holiday response 27th Dec 23. Is that the best you could do? You reached out to me for more information which I provided only for you to post the below lazy and shameless response. Please do better! Goes to show your offer of looking into the issue was just lip service and false. Asking for lead passenger when it is a mother and child booking! If you can't deduce who the lead passenger between an adult and a child, can you not see how hopeless your situation as a company can be? Post update: Hotel reservation staff at hotel left me a message to reach out to them and I panicked and so upset that there was a problem with a booking. We were on edge all through the trip thanks to love holidays. Love holidays said they did their best and offered zero compensation for the stress and inconvenience.”

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Posted 11 months ago

“WORST COMPANY I HAVE EVER HAD THE MISFORTUNE TO DEAL WITH! Took my money for a booking they cannot fulfil, but will not refund me. Keep telling me I have to wait 72 hours (even though I can see there are no rooms left). Refused to let me speak to a manager despite me asking several times. SCAM COMPANY. AVOID AT ALL COSTS!”

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Posted 11 months ago

“Absolute disgrace, will never book with them again.”

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Posted 11 months ago

“So i had found a holiday deal on their website where it said i can secure the booking by paying the deposit of £59 per person. So i had paid this deposit per person to secure the price i had found for this holiday, however once i had paid the deposit the money was taken out of my account and i had received an email saying that the order is pending. few hours later i get another email saying that they could not confirm the booking as the price of the flight has now changed and that i have to pay £80 extra for this. So basically i was mislead by the information on their website as it stated that the price can be SECURED with the deposit but even after paying the deposit my price was not secure and i was then told i need to pay extra in order to secure my booking. I had called love holidays and spoke to a customer support agent who then informed me that they are facing issues with the flight team, so because of their internal issues, me as a customer is now having to suffer for their incapability of running a business smoothly and i am having to face the charges for this. This is really frustrating as the whole point of paying the deposit which i had done was to secure the booking price on their website. This information is clearly misleading as they just want to take your money and then charge you extra once you have paid the deposit which is what”

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Posted 11 months ago

“TERRIBLE. NO REFUNDS , NO CUSTOMER SERVICE. AVOID , AVOID, AVOID!!!!”

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Posted 11 months ago

“Total rubbish company you book a package holiday with them and agree there terms and conditions then have a problem which they are liable to sort out under there T&C and they then break them by breaking the law that they are bound by the worst company I have ever had to deal with wouldn't even think about using them again they are pathetic I hope the regulator fines them millions they have been informed. 👀”

Helpful Report

Posted 11 months ago

“We booked a package holiday in October ) to go to Dubai in January 2024. We thought Lauren our sales lady was good at the time. When i had checked the package on line it had 1 checked in bag per passenger.I printed my e ticket recently i feel we have been cheated and fooled by Lauren. We understood all package holidays include includes at least 1 check in bag per passenger. On top of very expensive holiday we had to pay £140 for one bag. Lauren has certainly fooled me. She is very clever sales person. Please see that you don't get cheated & fooled like me.”

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Posted 1 year ago

“Unhelpful and rude. My partner had booked a holiday to the domenican Republic and to change a name on a flight to my name they wanted another £972. Now I'm no expert in this field and struggle to understand why this is the case. I wasn't given an answer either. Plus.... And this is great... They then wanted an admin fee when we were forced to cancel. The audacity of it sickens me. She explained to them that this was a treat for herself after coming through and surviving breast cancer. Obviously this fell on deaf ears and there was no sympathy or empathy regarding this? So we have cancelled this and lost lots of money in the process. I won't use 'love' holidays again”

Helpful Report

Posted 1 year ago

“Fake Fake Fake! Do not book with LoveHolidays. They are not ATOL protected and will refuse refund if anything goes wrong. They are advertising hotels inaccurately! We arrived at our hotel and it was nothing like the photos or descriptions. We were unstable to stay there, it was appalling. We made a complaint, but we got nothing back in return. No refund. They just brush it under the carpet and make it out that you're liar. No accountability or anything. They were on the hotels side even when we presented them with photo evidence. Bunch of fraudsters!!”

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Posted 1 year ago

“Hi , Booked with love holidays , received confirmation 3 days later , the date had changed to two weeks later , there is no way we would have booked them date due to work commitments and child care . Obviously contacted them straight away to either get this amended asap , to be told we can but will be charges ,as holiday has now gone up to an extra £1000 . My self and partner sat and booked the holiday together so we know we didnt make a mistake . I have cancelled any further payments to them via my bank , thankfully will only lose the deposit , im now in a dispute with them . Hs this happened to anyone else ? i done some research online and have found two other people this has happened too :( Either there online bot is very clever to amend dates or this is a total scam .”

Helpful Report

Posted 1 year ago

“Booked a package holiday to Turkey with Loveholidays. It was the first time I used this company to book a holiday. The booking process was easy and simple to complete. Confirmation of flights, transfers and accommodation were immediately confirmed on payment. Documentation, information re: flights, transfers and accommodation was clear and explicit. We flew from Dublin to Izmir, Turkey on the 23/12/2023. We had clear instructions re: connecting with our transfer driver, however we were met in the Airport Arrivals Hall by the driver. He was displaying a notice with my name and the names of another passenger group. I identified myself to the driver, he instructed us to wait in the Arrivals area until the other passengers arrived. We waited approximately 15mis, the other passengers did not show up. He escorted us to the car park, loaded our luggage, we boarded the bus, he then left us alone in a dark car par, while he returned to the airport to search for the other passengers, returning approximately 30mins later, not having located the passengers. He then left the car park with us, travelled back through the airport arrivals area, still trying to locate the missing passengers. The driver then proceeded to leave the airport, we mistakenly thought we were at last on our way to our hotel in Kusadasi! until he suddenly parked the bus at the side of a road. We began to fear for our safety, it was midnight, there was nobody else traveling with us or nobody around. I asked the driver why we were parked there and he replied he was waiting for another passenger from another flight! We waited approximately 15 mins while he made a few phone calls. We did not know what to expect next! We did not even have the option of abandoning the transfer and hiring a private taxi to transport us to Kusadasi as we were well away from the airport, in unfamiliar territory, nobody around and it was after midnight. I asked how long more do we have to wait, he replied 5 mins. Soon after that he informed us we would be changing vehicles. Another driver and vehicle arrived and we started our journey to Kusadasi. We were the only passengers aboard. The return journey to the airport was perfect apart from not being informed of the pick up time.early. The Transfer Company involved was MTS Globe Turkey. I filed a complaint to loveholidays when I returned home, they passed my complaint onto the transfer company who dismissed the issue and stated what we experienced was “normal”. Loveholidays did apologise. I paid €107 for this return transfer for 2 adults. I certainly would expect a reasonable standard of service, not the service we received on our transfer from Izmir airport to. Kusadasi and what MTS Globe Turkey offers as a “normal” standard of service. The experience left both of us stressed and disillusioned. We stayed at rhe DERICI Hotel in Kusadasi for 7 nights on a B&B basis. The location of the hotel is excellent with superb views. The hotel staff are exceptionally courteous, friendly and helpful. The hotel is spotlessly clean. It could do with a little updating and refurbishment. The rooms are comfortable and quiet, however the beds are very hard. The breakfast is o.k. Not a lot of choice but certainly edible. I would definitely consider staying at The DERICI Hotel again. Apart from the terrible experience we encountered with the transfer from the airport to the hotel every other segment of our booking was very good. I would be leaving a 5 star rating in this review if we haven’t had this awful experience with MTS Globe Turkey I don’t think we will be booking any future holidays with loveholidays.ie Further update: To add insult to injury Loveholidays replied to my review on Trustpilot informing me the issue was still under investigation. I received an email today from Loveholidays informing me that they are now closing the case as the issue is out of their control. I repeatedly asked if they considered the standard of service we received from their service provider MTS Globe Turkey was acceptable, I never received a reply to that question! I am assuming that Loveholidays accepts that Fearing for our Safety during our transfer from Izmir Airport to Kusadasi is an acceptable standard of service. As I already stated it was my first booking with Loveholidays and it certainly will be my last. I have traveled the world, travelled to Turkey on several occasions, used transfers from airports, never once did I fear for my safety until 23/12/ 2023.”

Helpful Report

Posted 1 year ago

“oveholidays is the most disgusting and unprofessional company ever. I would never use them again or recommend them. Myself and my two friends booked a city break to Milan with this company. We chose to pay in three instalments, which we paid in full before the trip. Up to two days before date of travel, we were receiving holiday reminders by email and confirmation emails of the trip. We got on our flights to Italy and then got to the hotel. Only to be told that Love holidays cancelled the booking 10am the day before with no phone call. We was left stranded in Italy with no accommodation and not knowing what to do. After multiple phone calls to the loveholidays emergency line with multiples team members who was giving us the run around. They said there was an issue with the first payment made of £87. Although, the other payments of over £1000 had already been taken. No one alerted us to this or got in touch. We begged for help and even offered to pay an extra £87 although we had already paid this when original booking was made. They said they cannot assist us further and then each call we made for more assistance they began putting us on hold or just hanging up on us. We had to pay to get an Airbnb and travel further into Italy just so we could have somewhere to stay. Love holidays are refusing to now refund the money for the hotel even though we did not cancel this booking. Absolutely disgusting. Please AVOID this company and read through proper reviews about this scammer company.”

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Posted 1 year ago

“This site is not reliable. I have booked a resort in Hurgarda for November, a two bedroom apartment for my family of 5. we selected this apartment on the loveholidays website after seeing the images provided by the resort. when we arrived they told us that they didn't have any apartments, and they gave us a standard room where there wasn't room for all of us. loveholidays instead of admitting that they had deceived us, said that the resort had done the right thing and that they had given us what we had paid for and that therefore they would not give us a refund or change the hotel. an absolute disgrace for the resort and for loveholidays, unprofessional and unreliable. And contacting them is impossible to say the least, terrible customer service. And we were not the only ones to suffer this scam, because on the same day of our arrival another couple also had the same misfortune and loveholidays neither refunded nor changed the hotel. "the mystery of the non-existent apartments" The resort is the Royal Lagoons Acquapark. be wary of the site and the resort. We've been through two weeks of hell! Date of experience: 30 November 2023”

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Posted 1 year ago

“Avoid this business. They're scammers and evade any responsibility. I was asked to pay £505.76 for a holiday I'm canceling due to issues beyond my control even though the holiday is still 4 months away. I also confirmed that the flight has not been paid for and the hotel has not been booked. Even with the cancellation fee of £75 they want me to pay an extra £217 after paying an initial £288. This isn't my first booking with them, and it's utterly absurd, heartless, and blatant thievery.”

loveholidays.com 1 star review on 20th December 2023

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Posted 1 year ago

“Please becareful dear is a scammer team working with this company trying to offer cheaper packages them only interesting in the payment them are very rude has well hang up phone on you do not reply to any of your questions one of them using the name luck biggest scammer in the UK hope the law investigation on this company very trouble”

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Posted 1 year ago

“Customer service is non existant once they take payment. Information is also withheld. Avoid!”

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Posted 1 year ago

“Due to me being primary carer this was my the first family holiday in five years. Due to issues with air traffic control and then technical issues with the flight my family and I were delayed for three days. I contacted Love Holidays office to assist with the booked transfer company and they didn’t want to know. They kept citing we are only the booking agent. I asked them whether they could inform the hotel that we were going to be late and guess what they were only broker couldn’t help me. I contacted them to make a claim but yes you’ve got it you ignored my letters and claim. AVOID AVOID AVOID !!!!!Love Holidays is an absolute disgrace. I will never never use their company again. They are shambolic. Shame on them”

Helpful Report

Posted 1 year ago

“DO NOT BOOK WITH THIS COMPANY! All the other review sites will tell you about this company that it's utterly a scam and shambles!! DO NOT BOOK IF YOU WANT A SECURE AND ASSURED HOLIDAY. Booked a holiday, due to ill health and family emergency we were unable to go phoned LOVE holidays 3 times a day to organise a new date or refund all the time bring fobbed off by atrocious customer service and no understanding that we needed to be at the hospital.....these things happen right but all the time being told there is nothing they can do will have to wait for a team to email or get back to you which they never do. What is disgraceful is that even up to days before our booked departure date we were still awaiting what was happening??? In the end no holiday no money back and no care in the world from them. How can humanity behave like this when people have gone into hospital etc. DISGUSTING!”

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Posted 1 year ago

“AVOID THIS SCAM OF A COMPANY, do not believe the trustpilot reviews, they are from employees of loveholidays. I have no idea how this company is still in operation, they lack ethics and morals!! a complete money grabbing scam. You will be charged in excess for any minor changes to your booking, even if it’s THEIR fault.”

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Posted 1 year ago

loveholidays.com is rated 1.2 based on 2,404 reviews