loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

Questions

Metrics

1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my post goon!!!Scam company, they cancel your booking and then refuse to refund”

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Posted 4 years ago

“Scam company, they cancel your booking and then refuse to refund.Airaine TUI have refunded the money for the tickets to Loveholiday accant, full amount. I canceled the hotel. I just called them and they don't want to give me the money back.”

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Posted 4 years ago

“I was due to go to Spain last Sunday when government recommended against travelling. Tried to contact Love Holidays for 3 days. Live chat wasn’t working and phone was going dead. Eventually got through after 1hour and 20 minutes on hold. I was told they would TRY to get my hotel and transfer money back and I would have to contact Ryanair myself about flight. WHY SINCE LOVE HOLIDAYS BOOKED IT ALL. Needless to say I can’t get in touch with Ryanair. I will never book with Love Holidays or Ryanair again”

Helpful Report

Posted 4 years ago

“Scam company, they cancel your booking and then refuse to refund, luckily I paid by credit card so the bank will retrieve the money- BUT DO NOT USE THIS COMPANY. I hope they go bankrupt.”

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Posted 4 years ago

“I called the office to ask about my holiday the customer service rep said holiday cancelled please allow me to put you to the relevant department, after spending two and a half hours on the phone with relevant department who confirmed again they had cancelled, was then told that they did not know if I would get a refund or a voucher for later in the year and was told that I would have to contact the air line myself what is the point of using a ATOL travel company would have better taking my chance with the other sharks out there”

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Posted 4 years ago

“Please do not use this company Tried to contact them as FCO advice was not to travel. Eventually got intermittent online chat. Said they would contact me No further contact. Decided to contact the hotel said booking had been cancelled!! Still no refund or info from Love Holidays!! AVIOD THIS COMPANY!!!”

Helpful Report

Posted 4 years ago

“AVOID THIS COMPANY,STILL TRYING TO GET THROUGH TO THIS COMPANY,APALLING CUSTOMER SERVICE,NO EMAILS FROM THEM,CANT FIND OUT ANYTHING,DISGUSTING,HOPE THEY GO BUST SHOCKING”

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Posted 4 years ago

“Appalling. Booking.com refunded bookings made under same terms and conditions. You have taken advantage of the situation. Hopefully no one will use you going forward when things pick up and it puts you our of business”

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Posted 4 years ago

“After canceling my hotel in Las Vegas the cancellation fee was the full payment of my stay. My refund was zero dollars. I am furious with this company as i can not reach anyboby to explain why they wont give me a full refund. will pursue with department of fare trading. DO NOT REPEAT DO NOT USE THIS COMPANY UNLESS YOU ARE HAPPY TO GET RIPPED OFF. never again for me”

Helpful Report

Posted 4 years ago

“If you want to be scammed, use LoveVacations/LoveHolidays! This travel ‘agent’ is a con in plain sight to avoid at all costs. Should have known it was a scam when calling Expedia and they couldn’t find my confirm #. After a death in the family and request to cancel my booking, the Hotel, Expedia Partners and LoveVacations agreed to issue a refund. This was confirmed by LoveVacations by voicemail and in the chat with their ‘customer service’. That was a sham. After 2 months, no refund and no response by from Love Vacations. Book your hotel/flights direct, no one need anything from this shifty group running your travel plans.”

Helpful Report

Posted 4 years ago

“Malta in lockdown Malta in lockdown, FCO advice not to visit and I was due to go early hours TODAY. Impossible to contact anyone in Loveholidays in past 2 days by any means possible apart from getting a text at 5 pm saying they would contact people in departure date order, then NOTHING from then on. Until I clicked the "cancel my holiday" button when I quite soon got a message saying there would be cancellation charges...... What? Someone was obviously manning the "rip the customers off" office on a Saturday afternoon.I had already emailed them twice so have done so again and if they take cancellation charges from my card i will take legal action. The Ryanair flight did depart so won't get anything from them either. Appalling customer service and will not use this company ever again.I appreciate they cannot be blamed for Covid 19 but they CAN be held responsible for leaving their customers in the dark and trying to rip them off with cancellation charges..”

Helpful Report

Posted 4 years ago

“Disgraceful been trying now 2 days to get in touch about our holiday to Spain on Monday and can’t get through.message on answer phone tells you to go on live chat that doesn’t work absolute joke”

Helpful Report

Posted 4 years ago

“Unable to contact, either by phone or live chat. Poor service. No support.”

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Posted 4 years ago

“Any problems with this company then get in touch with ABTA who have a code of conduct to adhere to.”

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Posted 4 years ago

“At least Dick Turpin wore a mask!”

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Posted 4 years ago

“Not bad music when you are on hold for 1 hour. Contact Rip off Britain about them. I am.”

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Posted 4 years ago

“Told me to book another flight to Italy to fulfil hotel booking after FCO advised against all travel and all airlines stopped flights. Contact number and live chat is totally useless. Love holidays? then avoid this scam.”

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Posted 4 years ago

“Awful cant contact”

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Posted 4 years ago

“Shocking Company. Booked an apartment as the website states it has a balcony and it does not. Customer service take over and hours to get through to on the phone. They promise to look into the matter, but they don't. They take your money and run. AVOID at all Costs”

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Posted 4 years ago

“If you are going to use these guys make sure you have a good lawyer. Deception is their game.”

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Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews