loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,373 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You won’t give me my money back ABTA protected Still demanding money for my next holiday Impossible to speak to anybody You are hiding behind a pandemic I wish I had booked with a decent company You owe me money but won’t take that off my next holiday You demand money but ignore that you owe me”

Helpful Report

Posted 4 years ago

“Luckily I was able to go away before the coronavirus! However... I rang them 3 days into my holiday to complain after speaking with reception At the accommodation, I had several issues with the hotel that I passed on! Today I received an email after emailing them again 47 days after my original call to ask what was happening, to receive an email back saying my case was closed as I didn’t speak to reception at the hotel! I was there every morning for the first 3 days then I called love holidays. So they have now closed the case with no offer of any refund. Nothing. This was and is the worst holiday I have ever experienced They are the worst company I have ever dealt with, avoid avoid avoid.”

Helpful Report

Posted 4 years ago

“I had a reservation with them that has been canceled and in the only communication I have received from them so far they only give me the option dates. It is true that the reservation was not originally refundable if it were canceled by me. However, the reservation was canceled by the hotel itself, due to the restrictions imposed by its gibben due to the Covid 19. They are therefore obliged to return it. I am also aware that the hotel in question is returning the reservation in cases like mine. I booked myself at the same hotel for another leg of my trip, through another agency, and it has been returned to me. Love holidays is committing a serious irregularity, offering me no alternative but to change the dates of my trip, protected by the difficulties they put in contacting them directly. This behavior is close to and it damages the uk brand. Never contract with this company. They are thiefs. I request the maximum diffusion”

Helpful Report

Posted 4 years ago

“I have booked with loveholidays for end of Sep for 7 nights going into October. I hope my holiday will be ok but after reading these reviews I done some digging. Read here - https://www.loveholidays.com/faq/questions/coronavirus-exceptional-travel-advisory-notice/ They tell you on their own site that credit notes will be offered and these can be exchanged at a later date for a full cash refund. Thought this may help anyone else reading these reviews. I am going to continue paying my holiday and hope for the best. Must be very disappointing for people going through this for now but read what they say and accept that they aren't the only company going though busy and difficult times right now.”

Helpful Report

Posted 4 years ago

“I booked my hotel with my my meagre savings and being self employed I now have no income until June 2020. I explained this to love holidays just before they took out their final payment. They actually cancelled my holiday and then took out the final payment. It was for hotel only booking with them. I contacted the hotel before they shut and they claimed that love holidays don’t pay them until the hotel stay is over. I would have happily paid a cancellation fee for to help contribute towards their costs but even that was refused. They took their money anyway”

Helpful Report

Posted 4 years ago

“@DO NOT USE TOTAL CON. Booked a week in April for me and my disabled son and everything was fine then Corona happened. I was meant to travel in 16th and tried to cancel weeks before. I tried emailing and live chat which is a joke. They also said they wouldn't take any balance left as holiday had been cancelled. Then low and behold they go into my bank account and take my last 300. They will take your money in a heart beat but you can't contact them surely shutting down all your phone lines is illegal. Now me and my family could use the money as we're not working now due to the crisis but can't get it back from love holidays. The only good thing to come out of this is love holidays will fail and go bust and if I need to loose my money then for this it's week worth it good night love holidays please put the light out before you leave theifing scumbags”

Helpful Report

Posted 4 years ago

“Bunch of cockwombles, do not use this company”

Helpful Report

Posted 4 years ago

“We booked a 4 night stay in Feb 2020 travelling to Marakesh for some winter sun. We booked all-inclusive and travelled from Gatwick. The Riad we had booked was advertised as 5 star all-inclusive and called the Amiran Spa. Upon arrival were quite disappointed with the overall state of the place and were also advised that no alcoholic drinks were included plus the provision of food was very limited. This was more like a 3 star bead and breakfast. So we spent a lot more eating out and having to pay for drinks.Upon return to the UK, we complained to Love holidays and even opened a dispute through "Resolver" and ABTA - both of which came to nothing as LoveHolidays just "stone walled" and did not respond. Never again with Love Holidays!!”

Helpful Report

Posted 4 years ago

“A bunch of thieving scumbags,shame on anyone who works for this company,you robbing,lying,cheating BASTARDS.”

Helpful Report

Posted 4 years ago

“Love hoildays your customer service is dreadful. You can not even reply to my emails. Live chat is a joke. And you seem to refund people as you please. Feel free to contact me. These questions are not relevant as I have not had a refund. And I can’t get anyone to reply.”

Helpful Report

Posted 4 years ago

“Shocking service, since my holiday was cancelled weeks ago I am STILL awaiting a reply, I understand these times are unprecedented but any reply would be nice. They’ve had my money since November shocking”

Helpful Report

Posted 4 years ago

“loveholidays bad customer service terrible service and don't want to help you people won't forget how we have been treated I have used your company for years now now two holidays a year never again you let us down in a crisis gave us a voucher and said if you don't use it in 12 months then we can ask for a refund terrible company my brother booked with jet 2 he was meant to go Away in May they gave him a full refund no problem so please people book with a right company I am I have learnt from this”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Honestly couldn’t run chook raffle. Just go direct with the airline And hotel rather wasting your money on these scammers”

Helpful Report

Posted 4 years ago

“The airline contacted me to say my flight has been cancelled due to the coronavirus. Loveholidays have not been in contact. On the loveholidays website they say to let them know if your flight is cancelled. I tried on 'manage my account' but the options are not what I want or need. They only offer a useless refund credit note or change dates of holiday. Absolutely no mention of a refund. I have emailed loveholidays three times but not had a response. I have tried calling them. No luck. The chat live is never available. I am owed over three thousand pounds for a family of four holiday to spain. I will not let them keep my money. They have broken the contract. Not me. I made the mistake of paying in full. Never again. And never again will I use Loveholidays. Other companies are giving refunds - so the law has not changed. Come on Loveholidays.....Give people their money back. You are breaking the law. Just remember when we can travel again (and who knows when that will be) you will lose a lot of customers due to the way you have handled this coronavirus situation.”

Helpful Report

Posted 4 years ago

“absolutely crazy that In a time where the whole world is basically shutdown and struggling for money that when you can’t go on holiday this company charge you a £75 fee plus £15 transaction fee , so basically at no fault of my own I just lost £90. Have tried calling to speak to someone for past 10 days and had no answer when holding for 45mins. Thank you love holiday for nothing Rory kitchen”

Helpful Report

Posted 4 years ago

“Utter scumbags. Never contacted us when flights got cancelled, never contacted us at all. Period. Impossible to call, can only contact via online chat, refuse to obey the law over refunding a package holiday and just shut off the chat when you ask. Refuse to respond to Resolver complaint, now on final warning before we move to ABTA. Have now invoked section 75 to get my money back. Crooks.”

Helpful Report

Posted 4 years ago

“Rude, shambolic excuse of a company. See you in court.”

Helpful Report

Posted 4 years ago

“Holiday on 21st March cancelled by this company due to corona virus. Not their fault, but the way they have treated their customers is disgraceful. Can’t speak to anyone on the phone as they are not taking calls. After waiting forever to get through on the only form of contact available, as soon as I ask about a refund I am instantly disconnected, this has happened every time I have managed to get through. Booked holiday as a package but had to chase my own flight refund which has been paid back to loveholidays and they have kept it. Their staff are the rudest I have ever encountered, I don’t want a voucher for a fraction of the cost I paid for my holiday. I have never been so shocked and disgusted by any company before and it’s fair to say I shall never be using you again. I shall be taking legal action as soon as I can. What a disgusting company and the rude staff should hang their heads in shame. I hope this company soon goes down and you are all out of work. Absolutely SHOCKING people”

Helpful Report

Posted 4 years ago

“Was due to fly on Sunday 19th. I thought I would get a curtesy call regarding the cancellation of our holiday-Ryanair have already offered a full refund - I kept checking their web site and on the 17th they had a link for a Credit Note voucher - no offer of a cash refund. I will be requesting a refund in due course, glad I wasn’t abroad with this company as not convinced they would be there for you in a crisis.”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,373 reviews