loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,371 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,371 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thank god I have paid on my credit card as LH avoiding communication and holding illigaly my money.”

Helpful Report

Posted 4 years ago

“Cowboys and rip off merchants. Reneging on their responsibilities and leaving customers out of pocket. Scandalous that the government has not stepped in.”

Helpful Report

Posted 4 years ago

“Aviod at all costs ! Absolute awful company, impossible to speak to anyone so have to use " live chat" . It's like a kangaroo court, they send you messages through their app to which you cannot answer, our holiday was cancelled due to Covid but I have just received this. Hello, Please be advised that we have received a response from the hotel, and they are unable to issue a refund for this booking, as the booking is non-refundable, even in the current situation. Thank you so much for your understanding. That's it, not even a credit note ! Save yourself money and hassle by booking your holiday through a reputable company.”

Helpful Report

Posted 4 years ago

“Do not recommend this company at All! Appalling customer service! Money grabbing! Never ever book your vacations with love holidays. Com!”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY I have once again been fobbed off with lies about my flight refund. My holiday was cancelled in May and I still haven't had my flights refunded. Their customer service is a disgrace. Ryanair say they paid love holiday on 29/9 , love holidays say they haven't got the money. We had another holiday booked with on the beach.for October this year. We were emailed and refunded within 2 weeks and we had to do nothing. I really have never had such a bad service!!!”

Helpful Report

Posted 4 years ago

“DO NOT USE THIS COMPANY. I have been waiting on a refund for flights, for over 4 months. I have evidence of the money being returned from the airline to Love Holidays, yet I am continually told these funds have not been returned. I have experienced the worst customer service in trying to secure my refund, so please heed this, if you are thinking of using this bunch of charlatans. Trading standards should close them down.”

Helpful Report

Posted 4 years ago

“I have had two holidays with TUI refunded within two weeks with no problems. loveholidays or as i call them loath holidays are lieing cheating scum .”

Helpful Report

Posted 4 years ago

“When I took over the case for my daughter’s refund, I was fed one lie after another. Working in the industry i quickly realised that love holiday is only a handling agent. They don’t issue tickets and have to ask their mother company for any refunds. JTA is the main company. Now love holidays left the regulator body, surely to try to avoid refunding. Only after days of waiting online and threatening with small claims court, having been given a proof of the refund by the airline, they finally refunded the flights. Advised my daughter never to use them again, but only to use one of the larger agencies who doesn’t rely on another company for admin.”

Helpful Report

Posted 4 years ago

“Do a chargeback or take them to the small claims court it works.”

Helpful Report

Posted 4 years ago

“If you do a chargeback with your bank you should get your money back i got mine within 30 minutes its easy as your bank will not go to loveholidays but to there bank and get your money back spread the word.”

Helpful Report

Posted 4 years ago

“We went on holiday in March, they took us to Malta, only to be told when we got there our holiday was cancelled, we had to pay 110 Euros to be locked down in a hotel room, and had to get our own flights back home. I am still trying to get my refund which has been paid in dribs and drabs, last month they refunded my credit card £276.94, only to then take it back again as an unauthorised payment!!!”

Helpful Report

Posted 4 years ago

“The only reason it is 1 star is that there are no negative stars. No information from them and they have removed all means of contacting them. I am not hopeful of getting any refund. Will never book with them again whatever the incentives”

Helpful Report

Posted 4 years ago

“I have done a chargeback with my bank and got my money back from loveholidays wthin half an hour i suggest everyone try this.good luck.”

Helpful Report

Posted 4 years ago

“The best thing to do with this company is do a chargeback through your bank or take them to the small claims court which will cost £25 but you will get your hard earned cash back in these difficult times were people are struggling when you win the case they are cheating people out of money and breaking the law dont give up on this get in touch with your local MP and the media piers morgan martin lewis maybe they could help out but dont give up.”

Helpful Report

Posted 4 years ago

“Book holiday was downgraded due to COVID, promised a refund of the difference as paid for all inclusive and got self catering. Been promised refund three times but nothing paid. Every time u finally get to speak to someone they say it will be paid in two weeks been three months still nothing. Would never use this company again”

Helpful Report

Posted 4 years ago

“In January I paid £800+ through Love Holidays website for a holiday in June. Jet2 cancelled my flight and paid me the money they took from my acct in full, they are a good company. This left me still being owed £95.68 from the money that Love Holidays took from my acct. Love Holidays then refunded me £15.00 and so far have given many excuses why they will not pay me the remaining £85.68 they still owe me. The bottom line is they took money for something they cannot give me so by law they owe me that amount in full. They ignored all my Emails I can’t contact them by phone. Chat line was useless and no help. I am going for Chargeback From my Bank. Please do not use this company.”

Helpful Report

Posted 4 years ago

“Had an awful experience with loveholidays, tried to call regarding holiday effected by covid - advised not taking calls by an operator and had to do live chat wasted two hours and got no where, the staff on chat George and Olivia were rude and lacked empathy to the situation - told me they couldn’t issue a credit note or refund or any help at all to amend the holiday most unhelpful and bad experience ever with a travel operator avoid at all costs!”

Helpful Report

Posted 4 years ago

“I had bad experience with this company. This company take our money on time But never give it back when the hiday cancelled. Disgusting company directors.”

Helpful Report

Posted 4 years ago

“I have rebooked a holiday in august 2020 using a credit note refund from Loveholidays. However, the holiday has been cancelled, and to date, I keep chasing this company to give me a cash refund. I am the one always chasing them, and they don't make any effort to communicate at least via email to keep me updated about my refund. They keep saying that they have to wait for the hotel to refund the money. Guess what? That's not my concern. You have to refund my money and not the third party as I have booked through you. I don't want to hear again of Loveholidays, don't even think to book with them at all. They don't have even a phone number to be contacted. Loveholidays are in breach of contract as they have not provided a refund within 14 days of cancellation.”

Helpful Report

Posted 4 years ago

“Loveholidays did not carry out my request to cancel 2 of my party, saying they would have to cancel and rebook the holiday and the hotel may not be available, but we needed it cancelled in order to claim a refund, they said as we never contacted them they assumed we were happy with that, not true I tried contacting them but coukd not, I made the request they should not assume anything, I stand to lose £1000 terrible customer care”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,371 reviews