loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,372 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never book with Love holidays again .You just cannot speak to anyone .My holiday was cancelled in May ,just been offered a credit note .Cannot ring anyone,I have wrote to them .No answer No phone number to ring ,Just Manage my booking ,which you just go around in circles with .BEWARE !!!!!!”

Helpful Report

Posted 4 years ago

“I want a refund and a reply is that too much to ask a shamble and daylight robbery!!!”

Helpful Report

Posted 4 years ago

“I have tried to contact to no avail a shambles! I have a refund credit I now want a refund and I want to speak to a person!!!!”

Helpful Report

Posted 4 years ago

“This company is a joke or a scam ,my holiday should of been on 26/05/20 it was for my son's wedding,love holidays sent me emails not to worry about anything and that they would contact me 7 days before flight if it was cancelled due to covid 19 ,unfortunately this was the case ,but not heard anything in any form from them and left me and my wife in worring about our money ,we are waiting to re book as my son has a new date for wedding ,it's just impossible to get in touch with them they wasting peoples time with a phone number that's dead and a chat on line that does not exist (it's been saying it's busy now for over 1 month ......SCAM) I'm now seeking legal advise and compensation for my time wasted and the nessacery stress enough is enough .a terrible way to treat customers I feel for anyone that's having the same stress full time”

Helpful Report

Posted 4 years ago

“Appalling customer service no loyalty to customers whatsoever. We booked a package then later found out hotel was closed loveholidays didn't even have the manners to tell us this they would have had us travel with no accommodation so they'd have left us homeless for a week or further out of pocket which they have done to other customers”

Helpful Report

Posted 4 years ago

“I have heard via email from my hotel that it is closed. We are due to travel on the 18th July and still have had no communication except for an email on the 3rd stating holiday is due to go ahead. Tried to cancel but this excludes the flights but as we booked as a package surely it should be all of it. Don't want to go to a different hotel. Tried the live chat but it is impossible to get on. Don't know what to do next do I just wait for them to contact me judging by past reviews it be a long wait.”

Helpful Report

Posted 4 years ago

“I have used love holidays on many occasions always find them easy too deal with and have recommended them on various times”

Helpful Report

Posted 4 years ago

“I got an email this morning 9th July only offering me 1/2 of my £1198.00 l paid for my uncle and myself going on holiday l can’t get in touch with Lovholidays l know it’s hard times but there customer service it uncontainable surely this should be a priority do they just want to go under and hope you just accepting this sort of service and go away has anyone got any advice”

Helpful Report

Posted 4 years ago

“Im not usually the type to get irate when things are out of my control but THIS experience with Loveholidays has been the ultimate NO. Not even a partial refund. Not even a sorry. Not even an acknowledgement. Not one person has responded to my queries. I have so far received two automated emails which were less than enlightening. Phone lines - don't get answered. Live chat - you're better off talking to a corpse for reassurance. Even the airline has finally refunded the cost of my flights but Loveholidays have STILL NOT RETURNED IT TO ME. Don't bother booking with this company unless you absolutely revel in anxiety and unnecessary stress.”

Helpful Report

Posted 4 years ago

“Just avoid - customer service non existent, trying to resolve any issue is an endless nightmare”

Helpful Report

Posted 4 years ago

“We booked through love holidays last year so booked again for this September to celebrate my 60th Birthday and renewal of wedding vows. Well aware of pandemic but thought they would be in touch if any problems. 2 weeks ago Jet2 cancelled our flight, They since refunded our prebooked seats and we were sent a full breakdown of info sent to love holidays. Not a word from love holidays. You can’t ring them, use live chat, email or post a message on website, post will not be answered as offices are closed. It is obvious the holiday can’t go ahead without flight but we are at a loss where to go next. Our wedding vows have been arranged, dogs booked etc, do we cancel???? Go onto “manage my booking”, no joy there. There is a message that reads and I quote from their site “ We are prioritising customers according to travel dates proximity. Due to unprecedented number of requests it may take a bit longer to get in touch than we would like. However don’t worry we will be contacting you. If we don’t get to speak to you BEFORE YOUR DEPARTURE DATE don’t be concerned, this will not impact your ability to access your options to amend your travel dates, receive a refund, credit note or request cash refund. Is this a JOKE? They should be in touch with us way before the date we are due to go on our holiday. What about overnight hotel bookings before flight, airport car parking, dog kennels. It’s not a simple matter of changing dates. I find the lack of customer service disgusting. We booked with Bluesea Holidays in June. They were all working from home, but we were contacted, given several options and given a refund within 4 weeks directly into our bank account. LOVE HOLIDAYS absolutely appalling service. If one company can do it why can’t you. You need to look after your customers. They are your bread and butter. Will NEVER BOOK WITH YOU AGAIN unless your customer service greatly improves. You are going to lose a lot of customers.”

Helpful Report

Posted 4 years ago

“CHARLATAN CEO LEADING FRAUD COMPANY. Do not book with these criminals. Was meant to depart today but I cancelled my holidays ALL THE WAY BACK IN APRIL. NO REFUND STILL TO THIS DAY. Live chat, e-mail, DMs down, no one's replying, can't get in touch with anyone. Have a right mind to get in contact with the damn CEO at this point. Worst travel agency ever, no communication, clearly taking advantage of its customers and the ongoing pandemic.”

Helpful Report

Posted 4 years ago

“They are IMPOSSIBLE to get in touch with, they have not given my refund and kept my flight refund that Easy Jet paid them and i have been on hold 3 hours and they hang up. Disgusting company, i will be very surprised if they don't go bust as they have zero customer service skills. THIEVES”

Helpful Report

Posted 4 years ago

“We are due to go on holiday to Portugal on Tuesday - 14th July, I finally managed to get through on live chat on Monday only to be told that my holiday is still going ahead despite foreign office guidelines for only essential travel to Portugal and then having to isolate for 14 days when we get back if we do go!! When I asked why it’s not being cancelled - the generic response was your holiday is scheduled to go ahead - they then cut the live chat off !! So we are stuck with either losing our money for going on a holiday we aren’t safe to go on !! Do not use Loveholidays they aren’t fit to have ABTA or ATOL accreditation!! 😡😡😡”

Helpful Report

Posted 4 years ago

“Awful experience trying to get a refund from a them for a holiday they cancelled. How hard can it to be to cancel, process refund? Will never use again.”

Helpful Report

Posted 4 years ago

“I done a booking on Saturday 4th of July for Turkey, one week from beginning of August. I haven't received the confirmation, only an email from them after 3 days saying that we need to pay another £150 because of a flight price increase. I had to cancel it and now we are waiting to be refunded. Terrible customer service, simply you cannot get in contact with them! Will not use them ever again. Shocking is how the government allow this companies to act in this way.”

Helpful Report

Posted 4 years ago

“Do not book with loveholidays.com We had a overseas holiday booked with them from Australia and they are the only company not refunding our money for our accomodation in Mykonos. Everybody else has been wonderful (Hotels.com, Agoda.com, Flight centre centre, Hilton, Sofitel have been amazing refunding in this pandemic) Love Holidays said no refund and not even credit to use on their website. They said we can rebook with them only the same hotel in Mykonos and it’s another $2,200 on top of what we have already paid on our money they have kept. We can’t rebook anyway as Australia arn’t releasing flights. They don’t care and are extremely difficult rude and don’t care. DO NOT book with this company!”

Helpful Report

Posted 4 years ago

“Horrendous. Been trying for weeks to contact them, they dont want to know. They have over £3000 of our money and wont even discuss amendments to go in 2021. Anywhere. Theres a pandemic in case you've been living in a cave Love Holidays. My children have been off school since 20th March but its ok to take them on a plane for 4 hours next week or walk away from the hard earned cash. Thieves.”

Helpful Report

Posted 4 years ago

“Three of my party are keyworkers and were really looking forward to this holiday, I spent ages saving for my family to go on this holiday! I then happened to call easyjet to find out not only had love holidays given easyjet the wrong email but my flight was cancelled, hadn't even been told and due to fly in 2 weeks. Doing shift work for the NHS I really didn't appreciate spending 2 days trying to contact loveholidays to no avail, and still can't get through not even to manage my booking. I intend to go to the papers now or #watchdog as I have had enough. Cant call, cant chat online, cant rebook through sales, no support available, absolutely disgusting! Stole £4800”

Helpful Report

Posted 4 years ago

“Disgrace to the travel industry, ripped me off. They need to go bust after the vile way they have treated customers . Took my money never refunded it that makes them the very dictionary definition of a thief .”

Helpful Report

Posted 4 years ago

loveholidays.com is rated 1.2 based on 2,372 reviews