Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 915 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 3rd December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Karen Wilson was a fabulous customer care specialist! She helped me on one of the biggest buying days of the year...Black Friday, no less! I so appreciate it when someone pays attention to my questions and gives super speedy service. Would totally recommend this company”

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Posted 6 years ago

“I found Saranghae on Facebook actually! I never been a huge person to have a specific skin regimen, mostly because I'm lazy, but Saranghae seemed to have a system already put together for you. I figured I'd try it because I felt the price was good, positive reviews plenty, and ingredients natural. I've been using the bundle for about five months now and honestly I haven't noticed a huge change in my skin like I had hoped. I am still giving four stars though because I feel that maybe a little more time my skin was start showing positive results. Also, the face mask does feel really nice on your face and after I wash my face with the cleansing first step, it does feel amazing after. So I'm still keeping faith in what Saranghae could do for me!! And to add they have great customer service! Anytime I have a question or need a request they are there to fill the request or answer my questions. Thank you!”

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Posted 6 years ago

“I had, what seemed, to be a ton of questions and Karen did such a fantastic job with getting answers back to me in a timely manner! Thank you again, Karen! Happy Holidays to you and the rest of the Saranghae family!”

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Posted 6 years ago

“I have never worked with such a Company with great customer service. I love the products my face feels great. So happy I found them.”

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Posted 6 years ago

“Excellent service. My questions and concerns are always addressed in a timely manner and with the results I am seeking.”

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Posted 6 years ago

“Customer service is always friendly and helpful.”

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Posted 6 years ago

“The products are amazing! I'm using the serum, eye serum and cream since May and it's the only product that actually worked for my sensitive skin. Their customer service is awesome too!”

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Posted 6 years ago

“Saranghae is the first skin care routine that I've actually stuck with and use on a daily basis. It's been 7 month glorious months since becoming a VIP Member and I can't imagine going a day not feeling that wonderful Saranghae glow!”

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Posted 6 years ago

“I am a VIP member, and adore my Saranghae products. My skin ‘drinks’ them in, and I have absolutely no lines or wrinkles! I am a nurse, and work with lots of young women that completely admire my complexion!! I am going to get the new Blue Moon Beauty Fridge! Consistently cool products will be fabulous!”

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Posted 6 years ago

“I’ve been a regular for many months now and love it! That is something I’ve never been able to say about any other skincare line, and I’ve tried them all! I actually look forward to washing my face and moisturizing twice a day now. Wish I’d had this when I was younger. But at 62 it’s certainly improved my skin.”

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Posted 6 years ago

“I really love the toner. It has brightened my skin and reduced my pores. I have used many many skin care lines before and nothing beats Saranghae! I love it! I even had someone tell me the other day my skin looks airbrushed or photoshopped. I have never had good skin until I found this product!”

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Posted 6 years ago

“Thank you so much Saranghae for the great products and the great service. I so appreciate that you are so flexible with delivery of products. People use products at a different pace during specific occassions in their lives... It is wonderful that you have a representative (Karen) ck with customers and see where they're at. It's so personalized and customized. I don't think I will every change!!!”

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Posted 6 years ago

“I'm almost turning 60 and my face looks 2 decades younger. I love all the new products including the wonderful toner.”

Saranghae Skincare 5 star review on 20th November 2018

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Posted 6 years ago

“I LOVE products! I have tried many and while they were ok, I never saw much of a difference for very long. Since I've been using Saranghae, I've had 3 (strangers!) comment that I couldn't possibly have an almost 40 year old daughter (I'll turn 66 in 2 days) and friends have asked what I'm doing differently! I love all the products but especially the face wash, serum and the masks. They just feel good! By the way, I had a small burn on my hand that left a faint scar, but I've been rubbing the residue, after facial application, from my fingers onto the back of my hand and I no have to actively search for it under a light.”

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Posted 6 years ago

“Customer service is very prompt and kind! Product is great quality along with excellent packaging each and every time!!”

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Posted 6 years ago

“Great products. Fantastic Customer Service! I am a subscriber and it is nice to have control of my account.”

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Posted 6 years ago

“I have been receiving a lot of help from the great customer service! I have yet to have an issue with ordering or recieving my bundles.”

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Posted 6 years ago

“I bought this product and was SO disappointed. It was not pleasant to use. The cleanser smelled and felt like dish soap. The products caused me to break out in pimples and a rash (I do not have sensitive skin, nor have had this problem with any other skin care system). I was going to just take it as a loss but then the company, unbeknownst to me had signed me up for a subscription service that I didn't want. I have been fighting with them for months to get my money back. I've submitted this complaint to the Better Business Bureau. Please save your time and money and buy a better product elsewhere.”

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Posted 6 years ago

Hello! We are so sorry to hear that the products did not work for you. The scent in our products comes from the essential oils and other botanical ingredients in our formulation. We never use artificial fragrances or parfums in our products. Most people find the scent mild and even a bit earthy, others find it flowery. Scent perception can vary from person to person, but let me reassure you we do not use any artificial fragrances :) There is a great chance that you are experiencing purging, which is very normal when switching up your routine. Here’s how purging can actually work – if a product speeds up skin turnover (the rate at which skin cells are shed and replaced), then the entire cycle will be accelerated and pores will turn into whiteheads/blackheads/pimples/cysts more quickly, so you’ll suddenly see blemishes. Our products are designed to heal, regenerate and protect, I assure you the purging is your skin healing. We agree the process is not ideal. It can take your skin about a month to renew itself, and this is sometimes how long the purging can last. Last, I want to let you know that there are two options when selecting your products on our website. You can purchase the Complete 5 Step Bundle for $219 or you can purchase the VIP Complete 5 Step Membership Bundle for $189. It appears as though you had selected the cheaper option and therefore signed yourself up for a membership. This information is available on our website, I am sorry if you missed this detail upon checking out. You can always return the bundle you received and get your money back, we have an excellent return policy and our amazing customer service team is always eager to help. Thank you so much for trying Saranghae!

Posted 6 years ago

“I have been using the products for a month now and I can see the difference. My brown spots are softening and the eye area looks radiant. I had problems with my first shipment and the customer service was superb, fast and courteous. I will definitely recommend it to my friends!”

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Posted 6 years ago

“The skincare line is amazing! I have been using for about 45 days now and I can see and feel the difference. My pores look clearer and smaller. Customer service is stellar! Don’t hesitate just order, you’ll be glad you did! 😊”

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Posted 6 years ago

Saranghae Skincare is rated 4.8 based on 915 reviews