Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 910 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely horrible. I bought this product originally 2 years ago and really liked the product. They have changed the product completely and added some type of mushroom extract that caused my skin to itch and become splotchy and red. I contacted them within the return period and was only offered 50% of my money back and I can keep a product that irritated my skin or I would have to pay the shipping back to Korea. "110% satisfaction guaranteed or your money back??" BUllSHIT - I took a break from the product for a few weeks and went back to try it again and immediately my skin reacted the same way so I called again and asked for a full refund and return shipping label. I was told that I could no longer get my money back because I was outside of the return window - yes but I wasn't originally and I was not offered a full refund- the product is horrible with the current changes and I saw no improvement of my skin like I did with the original product. The mushroom extract smells horrible as well and I feel I was scammed out of my guarantee.”

Helpful Report

Posted 6 years ago

Hello, We are sorry that your experience with Saranghae products was less than ideal. Everyone's skin is different and there is always a chance that someone's skin will not agree with a certain ingredient. This can happen with any product of course. Although we do manufacture our products in Korea, we ship them from a warehouse in California and this is where you would have returned the products to. You would not have needed to return the products to Korea, that would not be fair to our customers. According to your record, you accepted the 50% refund, and these funds were deposited into your account. At the point of the 50% refund, you did not let us know that you intended to restart the routine again. Had you have let us know this, we would have loved to help create a personalized routine and extend your return window for you. Instead we received a phone call weeks later, expressing with profanity that you were not offered the full refund option. Our records and the details in your above review indicate otherwise. We always provide each customer with 2 return options. Option 1, to keep the bundle so you can enjoy some of the products that do not cause irritation or Option 2, to ship the product back to California and receive a full refund. Both of these policies are indicated on our website under Terms and Conditions. We are so thankful that you chose to try Saranghae, and are truly sorry that you did not love the products. Please let us know if you have any further questions, thank you for taking the time to express your insight.

Posted 6 years ago

“With my 35th birthday creeping around the corner I couldn’t help but scrutinize every little poore, bump, and wrinkle on my face every morning. My former skincare routine was not working for me anymore and I was tired of seeing fantastic results for only a week after I’d get an exspensive facial. So, I went on a mad hunt for a good skincare routine that would be really affordable. That would also leave me feeling like I just left my esthetician’s office. Well, I found Saranghae, and I got everything I needed. Great skin at a great price. It’s the first skin care routine that I haven’t had to modify or supplement with other products and it doesn’t leave my skin feeling burnt and sensitive. I’m not excited about turning 35 but now thanks to Saranghae I’m hoping I’ll look 35 when i’m 55.”

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Posted 6 years ago

“I love my saranghae I can’t live without it . If I forget to use it in the morning face my is so dry . When I do use it my face is as soft as a baby’s . No dryness . When I first started saranghae about 2 1/2 months ago I had given up wearing make up because of my dry skin . Foundation would look like it was caked on my forehead and around my nose area because of the dry air here in Midland Tx and it was wrecking my skin. After the 45 day challenge saranghae had which I participated in I looked at my skin and noticed it was smooth . I also noticed my pregnancy mask I have on my face became lighter which I was hoping to have happen with this product. I applied make up for the first time in months and I look so gorgeous. I finally found something that makes my skin not just feel good but look good too”

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Posted 6 years ago

“I love this product. I have tried many other products in the past, but this one really worth. I am 72 years old, play tennis, ride my horses, and go to the beach. I live in Hawaii. Your products have softened all the lines on my face.Thank you for a great product!”

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Posted 6 years ago

“You guys are awesome and so are the products! Absolutely love Saranghae and it definitely works. Not only are the products amazing so is the customer service support. What a great company/great product. Love it all!”

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Posted 6 years ago

“I am 63 years old and have NEVER had a skin routine, but I bought this and decided to see what happens. Well, it is AMAZING. My husband noticed a difference after only 2 weeks. I now have used it for 3 months and can not imagine ever stopping. It isn't expensive, and the results are truly amazing. I know we read a lot of crap on the internet, but this is legit. I love it!”

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Posted 6 years ago

“i've tried everything.... I mean everything and NOTHING beats this line of products. They deliver on all promises!”

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Posted 6 years ago

“I’m “56” been using you guys since the First Formulas and old Packages, loved you them, Saranghae you more now! Thank You Saranghae for such an outstanding affordable product! You make my skin Happy and Glowy!”

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Posted 6 years ago

“I’m a huge fan of Saranghae 5 step routine! I can tell a huge difference in my skin after using it for over a year now. I give the masks as gifts to the delight of all my friends.”

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Posted 6 years ago

“Excellent and fast customer service. This is why I continue to purchase from Saranghae. Great products and great customer service.”

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Posted 6 years ago

“This brand is absolutely amazing! I've been using it for six months and my pores have visibly reduced, and even my acne has cleared (and I have sensitive skin too!) Love it!”

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Posted 6 years ago

“Using this for one year now. My skin is amazing. I had three different face cleansers , six different moisture and eye creams , scrubs, mask , everything to make me look younger , none worked . All went in the trash . Don’t need them , don’t want them, won’t use them. This is the only way to go ladies. Auto ship, long lasting and keeps your skin looking amazing all the time. Give it a try .”

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Posted 6 years ago

“I LOVE your product. I heard about it from my hairdresser.”

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Posted 6 years ago

“I love your product! I’ve been using Saranghae for over three months now and I notice a difference!”

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Posted 6 years ago

“Saranghae is amazing! I am almost 60 years old and I am a grandmother of 4 and another granddaughter on the way. I have been using the 5-Step Routine for more than 2 years and I do not intend to go back to other expensive products that didn't do anything for my skin, because now it looks healthy and soft, which is why I am very grateful to Saranghae!”

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Posted 6 years ago

“This stuff works!! I've been using it for a little over 30 days now and I am in love. My skin has never felt or looked better. Hydrated, even skin tone, a couple sun spots AND the fine lines around my eyes are already diminishing. I often go without makeup now. Best feeling ever!”

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Posted 6 years ago

“I started using your product just last night...already noticed a difference.... Can't wait to see what 45 days out looks like!”

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Posted 6 years ago

“I have used many expensive products and have been impressed with Saranghae. They are high quality and have worked very well on my skin.”

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Posted 6 years ago

“I was getting facials on a regular basis and using all recommended (expensive) products that the estheticians told me to use. Every single time I went back they would examine my skin with the bright light tell me my skin is still "extremely dry" and that I am "prematurely aging". It got extremely frustrating because I was using the recommended products and following all of their suggestions. I figured my skin would never change. I saw this product pop up on my newsfeed frequently and one day I clicked on it and after reading some reviews decided to try it. I was very skeptical since nothing I had been doing was working but figured it wouldn't hurt to try something new. I have been doing the 5-step skin care routine for a little over a month now and I really like it but also didn't think there were any major changes in my skin. I finally went back for another facial and after examining my skin the esthetician said "Wow! Your skin is beautiful!" I actually couldn't believe it. She continued to tell me to keep using whatever I've been using on my skin. I am so happy to have finally found a product that actually works for me. Thanks so much!”

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Posted 6 years ago

“I’m 28 and i have started using this skin care about 5 weeks ago. I have acne prone skin. Not a single breakout and my under eyes lines are diminishing without having to go for fillers. I love you Saranghae”

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Posted 6 years ago

Saranghae Skincare is rated 4.8 based on 910 reviews