Saranghae Skincare Reviews

Name: Saranghae Skincare
Address: 2 Sheppard Avenue East, Floor 20, Toronto, Ontario
Rating: 4.82

4.8 Rating 910 Reviews

95 %

of reviewers recommend Saranghae Skincare

4.8

Based on 910 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Saranghae Skincare:

Saranghae is currently the fastest growing Korean skin care brand in North America. Our mission is to help millions of customers around the world feel beautiful with highly effective Korean skin care products and exceptional customer experiences.

Visit Website

Phone:

6473600589

Email:

customercare@lovesaranghae.com

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Saranghae Skincare 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really enjoying the complete 5 step just order one for my duaghter. the products make my skin feel like porcelain on my 83 year old skin.”

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Posted 5 years ago

“loving Saranghae product have been using it for a year. I'm 60 years old and you can never tell my age by looking at my face and is all because of the skincare routine!”

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Posted 5 years ago

“Great product great customer service.”

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Posted 5 years ago

“I've been with Saranghae since You had your old Formula and Packaging, was happy with it then and Happier now, Please Never Lower your Standards, I agree with you about your prices not only being on par but under than High ends brands, specially one that Starts with the letter S and is Asian that I used before and had to stop because the cost! Then after a long while I found Saranghae! Thank You for such a great Product with Organic Ingredients ( a must! ) at a great Value! From Awesome to Awesome !!”

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Posted 5 years ago

“I give it a 5 star for customer service!! So very helpful! I like the way the product feels and smells but have not seen any results so I am moving on to another product..fingers crossed their customer service is just as amazing!”

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Posted 5 years ago

“Great service!!”

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Posted 5 years ago

“After the first month, I didn’t notice too much, but after using for 3 months now, I have to say I love the way this system is making my skin feel. It’s smoother than it has been in a long time and my pores definitely look much smaller. I have fewer breakouts and just love it!! The customer service has been absolutely amazing. Sandra has answered my emails in such a timely manner and changed my shipping preferences immediately upon request. Couldn’t be happier with this skincare system. Thank you!!”

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Posted 5 years ago

“Sandra has been extremely accommodating, and I am enjoying the product.”

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Posted 5 years ago

“Love the products . Customer service is excellent !”

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Posted 5 years ago

“I cannot believe the difference. Without the pictures I wouldn’t notice how dramatic in over 1 WEEK! My dark circles have always been a huge issue. Love love love. There is a little pink mark on my upper cheek that has been there a year and a half and it has started bothering me, it has diminished also. I was getting ready to go to dermatologist. I may wait now.”

Saranghae Skincare 5 star review on 10th April 2019

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Posted 5 years ago

“I recently had confusion with a shipment & charge. I sent an email to Customer Service & received an immediate response. Once the issue was reviewed & resolved, I received a full refund. The response was professional & kind. The service was amazing!!! I purchased this product for my daughter & she loved it!!”

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Posted 5 years ago

“These products work well for me! I have had zero break outs of any kind since starting this regimen. I usually get one or two blemishes at least every time I try something new. I believe the products are high quality, the containers are stylish and the price point fits my budget. Additionally the customer service has been quick and courteous!”

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Posted 5 years ago

“First, let me say I love the products! Second, customer service is FABULOUS! Karen was AMAZING! She was quick to respond and very helpful. I will be a faithful customer for years to come.”

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Posted 5 years ago

“The service I have received from Customer Care at Saranghae is beyond anything I have experienced these days. Love, love and love it more!”

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Posted 5 years ago

“The staff (Karen, specifically) have been very prompt in responding to my emails and very helpful in updating my address for the few orders where I have not been at home to receive them. Thank you!!”

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Posted 5 years ago

“People n products r better than LaMer”

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Posted 5 years ago

“You have no idea what a pleasure it is to do business with you! Not only do I LOVE your products but your customer service is excellent! It is so refreshing not to have to hassle or waste a lot of time in making changes to accommodate my needs. Five star rating for both products and fast, friendly, accommodating customer service!!! Thank you!!”

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Posted 5 years ago

“I think y’all need to put something on the page about not being able to access an online portal to change your orders. It’s ok you aren’t there yet- but i feel like you’re missing an opportunity to sell your customer service. I feel like you should push that you “call and talk to a helpful customer service rep right away” and really sell the yak to a human piece. A lot of these subscriptions get annoying bc you can’t remember your login or password and you could leverage that to say with y’all you’re just a phone call away. All just a thought :) love the products. Love the story. Have a great day!”

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Posted 5 years ago

Hi Stephanie, thank you for your thoughtful review and insightful comment. You are absolutely correct, that is precisely the reason why we stopped offering a self-serve login portal. The fact that our customers speak or converse with their live personal concierge is a huge point of differentiation for us. We'll forward your comment to the tech team and see if they can really start highlighting this benefit for our customers. All the best Stephanie and thank you for your continued support! Saranghae -yo!

Posted 5 years ago

“I have tried all kinds of skin care from Clinique to Perricone and Saranghae beats them all. I love the smoothness of my skin. None of the products dry my skin like the others I’ve tried. I am a member for life.”

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Posted 5 years ago

“I really appreciate companies that take customer service seriously, especially with so much being done online. I applaud your flexibilty and service. It's encouraging to get a quick response for questions or concerns about a product. This makes me want to continue to do business especially if the product is great! Don't change! :)”

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Posted 5 years ago

Saranghae Skincare is rated 4.8 based on 910 reviews