Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 764 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 764 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to buy a new dryer, so I wasn’t in the best mood. I went to pick up the new one at the Lowe’s on Banks Ford Parkway, store #2870. Victor and Demar were so sweet and helpful. They turned my rough day into a good one !”

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Posted 11 months ago

“I was helped by this great customer service named Jaclinyne, she was great. she helped me with my water filter for my samsung. she was professional, courteous, smart, and nice.”

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Posted 11 months ago

“Judy in the paint department at Orange Park was professional and very helpful. She is a superstar!”

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Posted 11 months ago

“Good morning. This particular review is not being provided to speak of one of the Lowes stores in general although I am compelled to speak of a certain person in general and how he conducted himself at the Lowes store in Anderson, SC (Highway 28 bypass). The gentlemans' name is Marasalis. I walked into the store to pick up an order and Marasalis was at counter. He happened to be on the phone at the moment and I could not help but notice how professional he was speaking to the person on the other end. When he hung up the phone he was immediately prompted to request a favor from one of the his employed associates asking them if they could do something for him.. and of course the person replied "no problem." Marasalis then looked at me and kindly said "how may I help you sir"..? He called receiving to ask for someone and the person was not present at that time so he said to me that he would go back to pick up my order. In a few minutes he returned with my order and suggested that we open the box to see if the contents was what I had ordered and make sure that it was not damaged. I had to ask him if he was one of the managers and he politely said no with a smile.. and I politely said with a smile.. "well you should be because you have all the professional qualifications and you know how to work with people and you know how to treat a customer. I must say that this gentleman (Marasalis) has been overlooked and should be placed into some type of managerial position. He would be an asset to all.”

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Posted 11 months ago

“Low prices”

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Posted 11 months ago

“I bought whirlpool side by side refrigerator from Lowe’s in Lebanon tn. From placing my order to having delivery to installing, I rank it a A+ all the way, —- Sales was so informative and friendly. She explained everything in detail. — the two delivery installers were outstanding — very careful, very friendly, cleaned everything up and was so professional. — Lowe’s in Lebanon TN Appliances are Terrific— we are well pleased,”

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Posted 11 months ago

“Jay at the bar area in inside is the best she’s always takes care of us and is so friendly”

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Posted 1 year ago

“I was looking for a filter for my refrigerator and went about it on my own when I was approached by named associate Diamond at the Greensboro East Cone Blvd store. She was extremely helpful and professional. I was in hurry but I did not mention it to her. She had me on my way in no time. I would def recommend this location. Very good people working here. Thanks!!!”

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Posted 1 year ago

“Albert one of the managers at Henderson Eastern store was the only one that cared enough to go the extra step to take care of my problem, for that I am so greatful👏👏👏”

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Posted 1 year ago

“I got good customer services March 20. 2 of your professional Stomacquell and Sheila in McDonough Lowe's. Thank You.”

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Posted 1 year ago

“Spent about an hour with associate John Whalen tonight ordering 6 panel doors. I cannot say enough about how patient and kind he was to my husband and me. You have a real asset in John and I hope he is treated well. Many thanks”

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Posted 1 year ago

“This is for Ana at the Lowes in Hawthorne, CA. I purchased crown molding at another Lowes and needed one more strip to complete the job. After searching myself in the molding department with no success, I enlisted the assistance of Ana working in that department. She assured me that she would find that one strip I needed. She checked the digital inventory which said that 30 were in stock. I swear she must have pulled out 50 strips of crown molding, but not one of them was what I needed. I was a nervous that I would not be able to finish my project. She apologized for the inventory error, (not her fault), and called Lowes in Torrance to secure the molding. She was soooooo patient! I commended her for her tenacity in attempting to please a customer and gave her a hug! Yes...a hug! She made my day! Thanks Ana! Karien Zachery-Brooks”

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Posted 1 year ago

“Good on time delivery! No issues”

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Posted 1 year ago

“I have a lot of admirations for the people working at Erie, Colorado Lowe's. Recently I had to purchase numerous items and needed help with selecting the right ones. All the associates I communicated with were kind and helpful. Jess and Billy went above and beyond to help me with my purchases from the Light Department, thank you so much! I also have a great appreciation for Nancy of PRO department. Her knowledge of products and issues was extraordinary. The Customer Service was highly efficient with handling returns & refunds. Thank you all!”

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Posted 1 year ago

“I was picking up a few things at my local Lowes in West Ashley. Kevin helped me. I was trying to find a part and Lowes didn't carry it, but he made a few suggestions for where I could get it. He was so cheerful and so helpful I just couldn't believe it. He carried my stuff for me and loaded it into my SUV. So nice.”

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Posted 1 year ago

“Midea dryer after purchasing the washer/dryer combo we started having issues with the dryer that only got worse with time after contacting Lowes we were advised to Contact Midea which we did and was told it was Lowes issue to contact Lowes after several attempts to resolve the issue with the dryer working some of the time it only got worse we are now without a dryer that didn't even last one year the Maytag we had lasted 38 years without one.issue whenever we contacted Lowes again they.said they'd sell us another one with 10 percent discount lol if they're not gonna stand behind the products they're selling I'll never buy another thing from them and I'd advise anyone that's thinking about buying from them to not to because once they get your money you'll be on your own no pride in customer service at all and will not stand behind what they sell”

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Posted 1 year ago

“The manager Joe at the Lowe's store in North Smithfield went above and beyond to resolve my issue. There was a dispute about a payment made. The assistant manager was no help or the head cashier. Both gave me the run around. They should of called Joe over right away instead of me asking for him. Never will pay with cash making a payment again.”

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Posted 1 year ago

“Exeter Lowe’s is a 5 star. 5 starts to Gary. Always helpful and cheerful! His customer service is 2nd to none!”

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Posted 1 year ago

“Lowes in Osage beach - 5 ⭐️ customer service for an employee named Janell. The store seemed a bit short staffed, my daughter & I were shopping with her 2 sons ( my grandsons ) . Janell had an entire department full of customers waiting for her assistance & greeted & interacted with every single customer all while making up feel like the only customer she had. It’s been a very long time since I have experienced that kind of.customer service. This woman deserves the best her job has to offer . After my experience there today I will most definitely go back & buy my next appliance in a few weeks! Thank you Janell for PERFECT customer service. Above & beyond! ⭐️⭐️⭐️⭐️⭐️”

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Posted 1 year ago

“Talk about customer service! Greatest ever. I bought a ceiling fan ten years ago. While changing the bulb, I broke the globe. Now, where do you go to get a 10-year-old fan globe? I saw an 800 number on the top of the fan. Called it. Not only did they have a record of the sale, but they are contacting the manufacturer to get the replacement price and shipping information.”

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Posted 1 year ago

Lowes is rated 1.6 based on 764 reviews