Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 777 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

Questions

Metrics

1.6

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Lowes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On March 16, 2024 my 14 yr old John Deere riding mower broke. I went to Lowes Store # 2596 and purchased a $6000 John Deere Z530M 54” cut riding mower. The receipt stated delivery would be on 28-March. On 27- March I was emailed delivery will be between 10:30 am & 2:30 pm 28- March. I cancelled a doctors appointment to assure my presence during delivery. On 28-March at 7:47 am I received an email stating delivery will be on 4-April. On 28-March at 3:03 pm I received an email stating delivery would be on 1-April. On 30-March I received email stating delivery will be on 8-April. On 1-April received email stating delivery will be on 4-April. At 12:08 pm 1-April, I contacted manager at Lowes Store #2596 and was told there was a mix-up and a refund/rebill would take place internally within Lowes. The manager said he has no clue when I will receive this mower. At 1:51 pm 1-April Lowes store #2596 contacted me and asked if I wanted a refund and repurchase the mower. I said I would check my options before deciding. At 2:08 pm 1-April, I contacted Lowes Help center. They said I have no option but to cancel the purchase and refund to my credit card. After 24 hours, if I want the mower, I have to repurchase. I had no choice and agreed to this. I still have no idea if or when I will receive a mower. My grass has not been cut since 9-March. I was waiting until 28-March when promised delivery but 23 days is too much. I will pay $200 to get this grass cut because Lowes salesman assurance was false. Is this the best Lowes can do for customer service?”

Helpful Report

Posted 1 year ago

“I purchased a bathroom sink/vanity, with installation. The installation service was great, the rest of my experience was awful. Over the course of several weeks, I visited a Brooklyn store once and made several lengthy phone calls with reps who didn't care and/or didn't know what they were doing. I received a lot of contradictory and, as it turned out, inaccurate information. Getting insurance and contract paperwork for my coop for installation was like pulling teeth with multiple phone calls, given promises of call backs and time lines for completed paperwork that were unfulfilled. I had to postpone the installation for this. Post installation I called to see what my options were for exchanging the faucet portion, told I would get a call back in two business days, did not. I called back a week later, asked again, only to be transferred to a terminal ring, same with second attempt, gave up. Aside from the installation contractor and his assistant, my experience with Lowes was awful and I will not be using them again.”

Helpful Report

Posted 1 year ago

“Jay at the bar area in inside is the best she’s always takes care of us and is so friendly”

Helpful Report

Posted 1 year ago

“I order something online but I never got a email confirmation so I called to see if that my order by phone number on my account the 2 ladies I spoked too was not very nice at all. Never order anything from that lowes again. I'll travel to a different lowes to get my item or do my business at HOME DEPOT. I WO T SHOP AT QUAKERTOWN Lowe's”

Helpful Report

Posted 1 year ago

“I forgot password and had old cell phone on record unable to change pass word because was unable to update cell phone without signing in!!! Get it? It's an impossible "merry go round" they send a code to ur cell phone to process sign in snd since the cell phone Lowes had was no longer I cld not complete process and unable to get into my account.”

Helpful Report

Posted 1 year ago

“My husband and I went to Lowes today to purchase a 4x8 panel of plexi-glass, and the sign near the display states if purchased in-store, cutting it to our specifications is free. We were told it was too large to cut. The sign should be updated if not true. We had to go back home to get our truck, then return to get the 4x8 sheet. I am not happy with the poor service we received.”

Helpful Report

Posted 1 year ago

“I was looking for a filter for my refrigerator and went about it on my own when I was approached by named associate Diamond at the Greensboro East Cone Blvd store. She was extremely helpful and professional. I was in hurry but I did not mention it to her. She had me on my way in no time. I would def recommend this location. Very good people working here. Thanks!!!”

Helpful Report

Posted 1 year ago

“I purchased purchased pvc fittings and a few other things,last week, I tried to return the stuff that wasn't. Needed and return desk told I can't return them because it over 90day I explained I just purchased last week, and no go they ripped you off, Asked for a manager joe, at 3800 aramingo av st, no help, I spend about 150k per year at this location, it's place like this that need to do be held responsible”

Helpful Report

Posted 1 year ago

“Albert one of the managers at Henderson Eastern store was the only one that cared enough to go the extra step to take care of my problem, for that I am so greatful👏👏👏”

Helpful Report

Posted 1 year ago

“Hobbs N.M has the worst service department I have ever seen . Girl there is very rude and mouthy. I called store manager but know nothing will ever be done about it”

Helpful Report

Posted 1 year ago

“15 and Gratiot location. Have been coming to this store for over 20 years and they have ALWAYS cut the drywall to fit my small SUV and now they will not. Hank the manager says they have never done it - then claims he just started here 6 months ago - Hank is just lazy. I will be taking my business elsewhere.”

Helpful Report

Posted 1 year ago

“Their app sucks. It shows all the item that are unavailable. It’s a joke.”

Helpful Report

Posted 1 year ago

“Delivered whirlpool fridge without air filter. Tried to speak with Lowes, in Houston, on hold three times for a total of 32 minutes without speaking with anyone. Finally just bought my own from Amazon. No more appliances from Lowes!!!”

Helpful Report

Posted 1 year ago

“Bad communication and customer service at Springfield, Tn Tom Austin Hwy. Location. Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-25-24 and wasn’t and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of our home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan.He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife’s call about getting the roofing we need to secure our home from the weather tonight.It’s raining now and the shingles This is unacceptable behavior from a store Bad communication and customer service at Springfield, Tn Location.Store Manger Jasmin flat out lied to me about a order of metal roofing and LVL beams that were scheduled to be delivered 3-24-24 and wasn’t and told me to drive back to the store and see Store Manager Bryan for tarps to protect the roof of my home from the rain storm tonight in Russellville, Ky. Me and my wife went back to the Springfield, Tn location on Tom Austin Hwy and was talked to very rudely and unprofessionally by store Manager Bryan.He did not attempt to find out what was going on or if it was any message relayed to anyone in regards to me and my wife’s call about getting the roofing we need to secure our home from the weather tonight.It’s raining now and we don’t know what kind of damage our house will endure with it being no shingles for protection against the weather.This is unacceptable behavior from a store manager at any place of business. Brian Herman B.M.H. Transportation, LLC Brian Herman B.M.H. Transportation, LLC”

Helpful Report

Posted 1 year ago

“I wish I could say that you have done well. But I cannot. I worked for Lowes for 12 years, I ran the appliance department as well as the Delivery and receiving Departments. I have tried to buy appliances from Lowes twice now and both experiences have been so phenomenally terrible I am debating whether I will even enter a store again. The first was a dryer, and two days of trying to get it delivered and installed. The third party delivery people not knowing the difference between a range cord and a dryer cord, refusal to stack the dryer as was specifically requested when the unit was purchased, and nearly causing a fire by not removing the plastic from inside the dryer, running it and leaving the house (in complete disarray). The stress of calling Lowes customer service, and the third party delivery was more than enough. I consigned myself to never again getting a delivery from the third party ever again. I thought that maybe, just maybe, an installation would be better. Again I was wrong. A simple dishwasher. BUT again Lowes goes through a third party that does not care. I took the day off of work to wait for the install. We had two inches of snow and the install was cancelled. As they will not do installs on weekends, and I am not able to take another day off of work, I chose to take the easy road this time. I cancelled and refunded my purchase. I know full well that nothing on this earth will get Lowes to fix this because its the "Third Party". Well, it isn't. Its Lowes, and their conscious choice to abandon customer service and pass the buck to a third party. Poor Policies. And what used to be an outstanding place to get an appliance is now the most infuriating place. For the sake of your future customer base I hope you change your policies back to those that actually demonstrate care for the customers who shop there. As for me, I will never buy another appliance from Lowes again.”

Helpful Report

Posted 1 year ago

“Lowe’s delivery never happened, even though I received 2 texts giving me 4 hrs window on Lowe’s chosen date. Waisted 4 hrs waiting, no delivery, no call, no text. Totally unprofessional! Called customer service, waisted another 45 minutes trying to get an explanation. After dead end conversation I cancelled the order. Customers be aware! Unless you can carry the purchase with you, stay away from their deliveries! This happens to be 2nd time for me, that Lowe’s failed scheduled delivery. My advice save your time and money and go with another box store!”

Helpful Report

Posted 1 year ago

“The website says they have the saw I want. I went to 2 stores and neither had it. What a waste of time. I ordered it from Amazon, I'll have it tomorrow!”

Helpful Report

Posted 1 year ago

“Avoid using Lowes when purchasing windows, especially if you plan on having them do the installation. I just got done with a 2 year (you read that correctly) process dealing with Lowes on the installation of 11 Pella windows and a sliding glass door. It was the worst experience I have had with any vendor or contractor ever (and I have worked with lots, as a property manager). Here's a list of things I had to deal with: -Zero communication with regard to delays cause by supply chain issues: I had to continuously call for updates in spite of promises to let me know and was continuously misled by them with regards to when windows would arrive; -When 90% of my order finally arrived, Lowes insisted on delivering it to my house (taking up a space in my garage during winter) but refused to install anything until the final piece came in (which would have been 3 months later). It took literally dozens of phone calls and arguments to get the installation done after a month a half. And when the final window came in (a large picture window), they refused to install it for another 3 months while awaiting some minor parts for windows they already put in (which took them minutes to repair). -There were 4 levels of people to deal with on installation, the store where I purchased, Lowes Installation Services Department, the independent contractor they use to hire independent installers, the team of installers hired. It is a literal maze where nobody seems to know who's in charge of what. And when there is a problem, they try to get the same team of installers to fix it, but that team also works for other contractors and may be booked out for a month or more. -The independent installers were not familiar with Pella products and lost parts, failed to install some flashing required by building code and didn't seal around one window adequately, causing a water leak and bulging new paint that I am now responsible for having to redo. -After writing the CEO and complaining after 14 months into the process, I was assigned to an Executive Customer Relations Case Manager who basically had no real authority and was just a hand holder who did some internal nagging for me but really couldn't move things along. (Remember, this was a 2 YEAR PROCESS.) -As a final insult, after promising me for 6 months that I would receive at least a 15% refund as compensation for all of their incompetence, delays, failures, and hassles, at the end, Lowes suddenly lowered that compensation offer to 4.5% and said I could take it or leave it (maybe the company is in real financial straits). Even had Lowes given me 20% back, I wish I would have purchased directly from Pella or used another contractor for installation. Lowes required me to pay up front for everything. They lured me in with good prices during a Pella sale, but any money that I saved was lost to literally hundreds of hours dealing with them. Please do yourself a favor and don't use Lowes for any kind of installation.”

Helpful Report

Posted 1 year ago

“I got good customer services March 20. 2 of your professional Stomacquell and Sheila in McDonough Lowe's. Thank You.”

Helpful Report

Posted 1 year ago

“Went to lowes to purchase garden hose and nozzle. I got in line at the check out and the cashier cut the light off and informed me I would have to use self checkout. I ask for a manager and she just walked away. At that point I placed the items I had in my buggy on the floor and left the store. Lowes in Rock hill, SC is absolutely pitiful. Absolutely no customer service. I think if people would start boycotting these sorry a** places they may improve.”

Helpful Report

Posted 1 year ago

Lowes is rated 1.6 based on 777 reviews