Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 677 Reviews

12 %

of reviewers recommend Lowes

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1.6

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Late Delivery, twice, after damaged fridge first time that no one ever checked. It was clear from the beginning that my expensive food would go bad, after a promise of 1 day delivery, and other subsequent problems. The never-ending nightmare lasted for 4 days. Way too little too late. Much damage was already done.”

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Posted 10 months ago

“Very hard to get help at Lowes, I have waited 20 minutes for some one to help me with tiles. Also the website is horrible ,totally confusing, impossible to find anything. I much prefer HD where help is easy to find. Their website is pretty bad also but much better than Lowes.”

Helpful Report

Posted 10 months ago

“Beware: Horrible, Horrible, place to shop. I brought a gas stove from the Williamsburg Va store at Lowes, and asked the representative that sold it to, how much is it going to cost for installation, and she specifically said THE installation price IS INCLUDED WITH THE PRICE and all you have to pay for is the price for them to take your old stove away. Well, for one, the stove was a week late. Then when the stove got delivered the delivery person said they Do Not do the installation and it will be a separate price. He also told me that Lowes do this to customers all the time and he have to deal with angry customers because of it. So, I call the store and talked to the assistant manager (Michelle) and she told me that the installation price of the stove will be over $500 dollars. I asked her can they help cover the cost because they should honor what the representative told me which was the price of the installation would be included in the price. So, the assistant manager told me that they could not help me. So, I told them to please come to pick the stove up. So, beware because the delivery person did tell me that this happens all the time....it may be a way to get customers to buy their stove, What a waste of time. I could have just gone to Home Depot. I will be telling everyone I know to Beware of Lowes doing this to people.”

Helpful Report

Posted 10 months ago

“Never buy anything from Lowe's. They are SCAMMERS disguised as a reputable company. I received a Primo water cooler advertised as “new”. The box was torn apart, the the top and bottom gone and only styrofoam to support. I had no option but to dispose of the remnants. It's very possible that we received a REFURBISHED item. The previous PRIMO we owned lasted us almost 10 years with the pump sort of failing at the end. Instead of trying to figure out to fix it, we ordered from Lowe's thinking their price was decent for the item because Sam's Club and Costco were out of Primo's under $200. A little over 2 months, it's defective (does no cool water and everything comes out warm). We contacted Lowe's who, gave them the whole spill about the “no box” and the circumstances. They assured us that this was not a problem, and that Fedex will take care of boxing it at their expense. So we scheduled for a pickup with Fedex noting that there is “no box” and faced no objection. A Fedex rep showed up today and said he won't take it without a box. This resulted in additional hours spent over the phone and they prompted me to re-scheduled another pickup with them, saying “this time we should have no issues”, adding an apology that “it wasn't noted correctly”. I thought that was that. Then some Fedex supervisor called me changing his tune and saying they WON'T take it as it and that even if it was dropped off at a location, it won't get accepted. I do not have a vehicle that fits the cooler and I shouldn't be liable for driving 12 miles to drop it off at a location, but I wanted to find out if there is a distinction between a pickup and a dropoff. I have now started a credit card dispute and I'm in the process of submitting a complaint with BBB. Do yourselves a favor and spend the extra money, if you have to, to buy your appliances from a trustworthy source to get a “brand new” item with a reliable return policy. I purchased another unit through Costco knowing their guarantee is trustworthy. They have their own staff to pick up large appliances if a customer is not satisfied. Lowe's simply scammed us, exploiting our limitations.”

Helpful Report

Posted 10 months ago

“Dirty laundry in Taunton- Sometimes we have to put our dirty laundry out there to get help! We bought a brand new washer on 2/14 and no information given of a 48 hour policy for return. There is a 30 day return if you use a Lowes credit card. This was defective and it would turn on and off by itself without a delayed start feature. 1)Discrimination of other cardholders who buy their appliances. 2) Deceitful as they do not tell you this when selling or say did you see our return policy. 3) Decide to tell you to call Manufacturer ( multiple calls). I had water coming out like Niagara Falls on to my laundry room, Mudroom, and hall. This is a brand new house and a brand new washer. They said that they had filed a property claim and they will call me. No call and it had been a week. Lowes said it was the timer when they came out. Whirlpool states it is the Inlet water valve.”

Helpful Report

Posted 10 months ago

“03/05/2024 On 08/26/2021 Medford Bragg Bought 21 Pella windows from Lowes in Port Orange, Florida from Lowes Sales specialist by name of Mitch. Store # 741. I paid Lowes the Total amount for the 21 windows with a check . People came out and measured all the windows. Later an installer came to install the windows. Some of the windows did not fit. Re-orded some of the windows again. The bathroom window was to be frosted glass and bedroom window was to be clear glass. The windows came and the bathroom window was clear and the bedroom window was frosted. After installing 14 of the windows, Lowes say they cannot install the other 7 windows. They say they cannot stand behind the windows. I have tried to find someone to install the Lowes Windows. It has now been 2 Years 6 months and 10 days since I paid Lowes for the window and to install the windows. I have spoken to the Manger of the store at Lowe’s and they do nothing. One Manager said he would get back to me in 5 days and I have not heard a word from him. A lady called and said Lowes was not going to install the windows. So how does Medford Bragg get the windows he bought From Lowes 2 years 6 Months ago installed?? I paid Lowes in Full for the windows and the installation. Lowes have not installed the windows? A big company like Lowes should be able to install 7 Windows, you would think? The People from Lowes port orange store understand. The Management from Lowes want Medford Bragg to just go away after Lowes has his money. The cost from other window company is very expensive do to cost increases after 2 years and 6 months. This has been a very sad experience with Lowes for 2 years 6 Months. Medford Bragg”

Helpful Report

Posted 10 months ago

“called today about price match, as I was talking to the young lady your ad was on TV about meeting any price, she talked to manager, it was the exact same product and #s, the manager said they could not as it was not a direct competitor? I was looking at DeWalt table saw, they sell the exact same thing, but not a direct competitor, I was really taken back about that, so I went ahead and bought the saw from out of state, I will never use Lowes again, have bought a lot of material from Lowes over the years in my remodel business,”

Helpful Report

Posted 10 months ago

“Poor delivery service with 2 past prior deliveries including a third. Missing items. Cancelation twice for reschedule, inconvenience for a person that works.”

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Posted 10 months ago

“This is for Ana at the Lowes in Hawthorne, CA. I purchased crown molding at another Lowes and needed one more strip to complete the job. After searching myself in the molding department with no success, I enlisted the assistance of Ana working in that department. She assured me that she would find that one strip I needed. She checked the digital inventory which said that 30 were in stock. I swear she must have pulled out 50 strips of crown molding, but not one of them was what I needed. I was a nervous that I would not be able to finish my project. She apologized for the inventory error, (not her fault), and called Lowes in Torrance to secure the molding. She was soooooo patient! I commended her for her tenacity in attempting to please a customer and gave her a hug! Yes...a hug! She made my day! Thanks Ana! Karien Zachery-Brooks”

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Posted 10 months ago

“We are in the middle of getting our floors replaced, carpet, tile & LVP. It has been an absolute nightmare dealing with their contractor (Legacy Flooring) who then sub work out to other contractors. So far we have dealt with six different contractors & one doesn't know about the other. They are still trying to complete our job after almost two months. There is zero co-ordination between Legacy, their contractors & Lowes. Currently they are tearing out the tile to redo it because of an extremely poor install, Oh, & then when they deliver the wrong items, YOU have to take them back to exchange & get the correct items!! Why is that our job?? Then the final insult was from the mess that the tilers left who told me what to use to clear up all their wet tile dust! Then there is yet another contractor that does the deliveries who promptly put a gouge in our finished driveway by dragging a pallet of tile across it. My advice is, if it involves Legacy Flooring RUN! I will never ever use Lowes again for anything that involves their installers.”

Helpful Report

Posted 10 months ago

“Lowe’s A week ago, Saturday, February 16th, my husband & I went to Lowe’s to buy a washer. As 2 senior’s in our 70’s and living solely on social security, we asked for the cheapest washer they had. The washer that we needed to replace was 10 years old and had broke over 6 months ago. We run a 501c3 nonprofit Dog Hospice for abused, handicapped & senior dogs, Petite Trésors Rescue & Sanctuary. We have a washer & dryer for us and another set for the dogs. We have these washer’s & dryer’s in our laundry room in a row. They are all front loading & there is a counter going across the top of them. The washer that was broken was the one we used for the dogs. We have a home warranty and have been having them serviced for 10 years. Last year the washer we use for us broke and since it was not repairable home warranty gave us credit toward a new one which we went to Lowe’s to purchase and it was replaced without any issues other than the extra money we had to pay because the money from home warranty wasn’t enough. When the washer we use for the dogs broke, it took 3 to 4 months for our home warranty to tell us they had to give us credit for a new one and another month for us to get the gift card to Lowe’s. Since again, it was not enough money to purchase a washer, we needed to save for the purchase and thought President Day weekend would be a good time to make the purchase. The washer was scheduled to be delivered on Monday, February 18, between 3:00 & 7:00pm. After months of going to the laundromat we were looking forward to having the dog washer again. We have 20 dogs in our Sanctuary and take them for life. We go through a lot of laundry just for the dogs. The delivery people showed up between 2:00 & 2:30. It is a lot of work for us to gather up 20 dogs and put them in the bedroom where they wouldn’t be underfoot of the workers. However, the 2 men sent informed my husband that they were too fat to install the washer. They then told us to contact the delivery department to reschedule and gave us a phone number to call. Then they left with the washer on the truck. When I called the number and explained the situation that had occurred in detail, the woman took all the information and rescheduled our delivery for Wednesday, February 20. Again, we needed to clear a wide range of time, canceling my physical therapy, and gather the dogs again. When the 2 men arrived, they told my husband that it was too small a space for them and were going to take the washer away again. My husband told them that that was unacceptable and they pulled out the old washer. However, it was my 71 year old 6 ft husband that had to crawl behind, disconnect and reconnect and install the new washer. Then the delivery people pushed the washer back into place and apparently took a picture to show their work was done. We were also asked when we purchased the washer to purchase a hose which wasn’t needed. We went back to the Lowe’s store on Thursday, February 21st to return the hose and told customer service in detail more than once what had occurred. We additionally requested that the installation & delivery fee be refunded for our total inconvenience in addition to my husband doing almost all the work which we had paid Lowe’s to do. We were told someone would be in touch within 24 hours. It is now way past the 24 hours and no one has contacted us.”

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Posted 10 months ago

“I purchased a dishwasher online in later part of November for a Christmas present we went to install and realized we needed a built in model not portable. We never removed it from its box and straps are still on it but since it was past 30 days they would not switch them out for return. So I have a dishwasher we can't use and I would have to buy another one. While ordering online there was never anything said about the 30 day return policy and I called customer service and the store for help but they wouldn't help me at all. Thanks Lowe's you really go above and beyond for your customers especially loyal ones.”

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Posted 10 months ago

“Good on time delivery! No issues”

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Posted 11 months ago

“BOUGHT 3 New kitchen appliances on Feb 15 got the refrigerator and stove delivered and installed next day on Feb 16 the microwave was to be delivered and installed on Feb 26 based on those dates we have Lowes our business than today Feb 22 the installation company Heaton Construction texted me @1:47pm telling they won’t delivered and install my new microwave until March 4 we have airplane tickets to visit our grandkids in Seattle that’s been long booked and paid for! Lowes promised me delivery and installation of all my new appliances by Feb 26 and that was the one Big Reason we bought from them they LIED 🤥 but it gets better I called the local store where I purchased the appliances to find out what was going on they didn’t no Nothing I asked to talk to store manager the phone rang and rang and then they finally got tired of me knowing that I was gonna let it ring until bell freezes over before I hung up so they decided to pick up the phone and let it sit there and I could here the associates talk to the store customers I couldn’t believed they blew me off like that I got so damn mad I got in my car with the phone still in my hand drove straight down there saw a manager named John told him what was going on and how his associates chose to ignore me and could even see the phone sitting on the counter still with me on the other line and I said what kinda customer service is that, ignoring me and the problem doesn’t make it go away it further pisses me off and makes me go to total extreme to right this Wrong! He said he would “Handle It” he was totally lack of concern no empathy whatsoever and I asked for his district manager or someone high up in the chain of command he got off his ass out of his small office walked me out to the big lowes banner hanging next to his office door and said call this number if you got a problem-WOW TOTALLY BLEW MY MIND HIW I WAS TREAT AS A VALUED CUSTOMER-NOT! I was given a deliver date for my new appliances and I EXPECT LOWES to keep their end of the bargain that was the major reason we chose to buy from them but they LIED! Now o don’t no what to do and I ain’t missing my scheduled flight! TOTALLY DISGUSTED WITH MANAGER JOHN THE ASSOCIATE THAT TOOK MY CALL AND LEFT THE PHONE OFF THE HOOK KNOWING DAMN WELL I WAS STILL ON THE LINE! I COULDNT MAKE THIS STUFF UP IN A MILLION YEARS WOW LOWES YOUR LACK OF CUSTOMER SERVICE IS SETTING NEW STANDARDS 🤦 Clint O’Neal complaint for Skibo Rd Fayetteville NC location.”

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Posted 11 months ago

“I have a lot of admirations for the people working at Erie, Colorado Lowe's. Recently I had to purchase numerous items and needed help with selecting the right ones. All the associates I communicated with were kind and helpful. Jess and Billy went above and beyond to help me with my purchases from the Light Department, thank you so much! I also have a great appreciation for Nancy of PRO department. Her knowledge of products and issues was extraordinary. The Customer Service was highly efficient with handling returns & refunds. Thank you all!”

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Posted 11 months ago

“I had a new washer and dryer delivered. The doors on the washer and dryer hit each other. I asked delivery guys if they could switch the appliances around the one guy was snippy and said then we have to go to truck and get longer hoses he was in a hurry and was mad I asked so I said never mind then. They also left all the Styrofoam all over the floor and threw their garbage on my counters. Left it very messy.”

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Posted 11 months ago

“I would give a zero review to Lowes. I ordered a smoker, expected delivery date today. I went to the store, after a half hour of waiting to find out the delivery date, I was informed that the item had no shipping or delivery date. They offered to cancel the order and order a more expensive one with a 2-week delivery date. They never notified me the item I ordered was not going to shipped to the store as promised.”

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Posted 11 months ago

“Lowes has tried to deliver me a washer and dryer and all three deliveries have had major damages to the Washer and dryer and after six weeks of delivery issues I had to take a damaged set as there was no other washer and dryer arriving anytime soon and Courtney from Lowe’s executive customer care issues me a case number with a $500 credit due to the numerous issues and now Lowe’s’ executive customer care is refusing to honor what Courtney promised me and now I had to file a complaint with the better business bureau due to Lowe’s being such a terrible company for customer resolutions . I have received at least three calls a week from Lowe’s customer care telling me that they will not compensate me and this will be the last conversation yet they keep calling me! AVOID LOWES AT ALL COSTS!”

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Posted 11 months ago

“2PM-Placed order in store with sales rep who stated they had 3 of the washers I wanted in stock and that our order was gonna be ready for pick up at 4pm. 4PM- We went to the store, and were told “we can’t find your item” we will let u know once we find it. 5:50- called the store, CSR told me she could not help. After reexplaining myself, she transferred me to appliances even when she told me at the begging of the conversation that no-one was there. My call got transferred back to CSR, who promised me to call me back in 10 min. 6:30- I Called the store again, spoke with 4 people, (20 min)got transferred to a manager who never answered. 6:50- Finally got a knowledgeable CSR who physically checked for my item, informed me they did not have it and cancelled my order.”

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Posted 11 months ago

“I was picking up a few things at my local Lowes in West Ashley. Kevin helped me. I was trying to find a part and Lowes didn't carry it, but he made a few suggestions for where I could get it. He was so cheerful and so helpful I just couldn't believe it. He carried my stuff for me and loaded it into my SUV. So nice.”

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Posted 11 months ago

Lowes is rated 1.6 based on 677 reviews