Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 777 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT use these people to install your door. They ruined my laundry room door and my flooring around the door then when I called them the manager of installing told me that there was nothing she could do, wouldn't even send anyone bak out here to even look at the messed up job they did. Told me if I wanted it fixed I could order a new door and a new frame and they'd come replace it!!! Then told me I had admitted on a recording line I had altered the door when I did not!! What I told her was I saw their messed up job and was going to just handle it myself but then realized BY LOOKING at it I couldn't do anything without it costing me again. I will never use these people again!!!”

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Posted 11 months ago

“Today I went to the Lowe’s in Auburndale Fl. @ 5:59 went to the floor and tile department and no one was there but I was able to find what I needed . Went to pay and there were no registers there. Just what I call theft machines. I do get the military discount that I do appreciate, Thank you. But a lady had to come over and scan the back of my driver licenses?? What are you looking for and what are you using the info for. I hope I will never have to do that again. I will only go back to get the bird seed that I can take to the garden shop.”

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Posted 11 months ago

“We paid for fencing installation on February 1, 2024 and signed the contract end of January 2024. Since then there have been 4 different contractors involved. We were given a start date of the second week of March 2024. As of may 1, 2024 we haven’t received fencing materials, fencing installation or actually been given a date that a fence will be installed. We have called the corporate customer service number, installation support, the sales person, multiple contractor companies, the store delivery dept and asked for a callback from the store manager. We haven’t received a callback from anyone that can help with cancelling our order. I did receive a simple text from the sales person saying we have to give up 20 percent for product restocking (even though we haven’t received anything). Next step is contacting an attorney and going through further social media channels if I can’t get resolution. This is not the way to treat a good customer.”

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Posted 11 months ago

“Customer service Charlotte - abermale road) was good, price point for a new glass cooktop was actually better than the one I had, delivery service was good and at a decent time. Delivery guys Riki and Rafael made sure they didn’t scratch my floors, hooked up the stove, checked for leveling, and working before leaving.”

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Posted 11 months ago

“Your store return policy is terrible and unfair. I tried to return some flooring and was turned down because it was more than 30 days.”

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Posted 11 months ago

“I am torn to leave this review because I frequent Lowe’s in Athens, GA on the regular. Today I was sent in for items I’m not familiar to but had a list AND pictures. I won’t go into great detail but suffice it to say I went to 3 different departments and received the exact same treatment. I was dismissed, pointed in a general direction to walk when asked where an item was located. Zero effort. I mean nothing. We’re in the middle of a full basement remodel and I am now considering driving to Home Depot. (Btw, trips to town are long 50+miles). A wasted trip & extremely disappointed in the lack of assistance. Even the self check out was aggravated. I did receive service @ the Pro Care desk. Kent was helpful and followed up as I was leaving. (Yea, I loaded my own ply wood, not a huge deal but I’m not in construction💪) Here’s to Kent @ Lowe’s on Lexington Rd. The rest of the team, not so much.”

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Posted 11 months ago

“don't buy appliances from lowes what a freaking joke and delivery is worse got a washer and dryer delivered and hooked up but not properly the plug on the dryer was wired wrong and the dryer vent was not even hooked up just pust through the floor the wiring being wrong fried 2 ceiling fans and a modem have been fighting with lowes in Melbourne fl. and lake nona for the last 3 weeks and it has yet to be resolved you won't believe there policy if there delivery people make a mistake like wiring the dryer plug wrong and the electrician said wow i really can't believe your house did not burn to the ground and lowes hides behind the fack the delivery people are a 3rd party company so deel with them and if you do deel with them set aside lots and lots or time didn't keep exact time on hold but approximately 30hr yes hours yes 30 and thats on hold talked to 1 person and that lasted approximately 30min so take my advice buy from a local store the a mom and pops kinda place or a store that stands behind the installation people, delivery people lowes makes it clear they don't guve a damn they want your money then by by good luck everyone who reads this and thanks hope it helped”

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Posted 11 months ago

“On time, professional,friendly & very quick. The delivery driver Francisco was great !”

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Posted 11 months ago

“My girlfriend works here and it's awful, they make her go to work at 5 in the morning! She has to wake up at 3 in the morning just so she can get ready for and drive to work!”

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Posted 11 months ago

“i bought a custom masonite door from the lowes in Pirnceston nj. The door came in the first time made wrong. Getting anyone to help at lowes is a joke. they are great at hanging up on you, lying and general rudeness. we finally got someone to help us after complaining to masonite. we re-ordered the second door, which a month later also came in wrong again. again the people at lowes were rude, lying and general worthless. Now, 3 months into this we had to go back again to masonite for help. we were told that they would get this straighted out and that we would be compenstated for our time, 6 trips to lowes and missing 2 contracted installs. the correct door finally came in. we set up an instll in March. Please note this started in October. the people at masonite then told me that they are going to do nothing for us since lowes is the problem. the people at lowes offered nothing. DO NOT BUY FROM LOWES IN PRINCETON AND CERTAINLY STAY AWAY FROM MASONITE PRODUCTS. BOTH OF THESE COMPANIES OFFER NO CUSTOMER SERVICE THAT CARES FOR THE CUSTOMER. THEY HAD OUR MONEY, END OF STORY ONLY SORRY THERE IS NOT A LOWER RANK THAN 1 STAR!!!!!!!!!!!!!!”

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Posted 11 months ago

“Assistant store manager rude & arrogant. He mocked me for being gay. He would not return my item with a receipt and item had a money back guarantee”

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Posted 11 months ago

“Appliance extended warranty no actual customer service, file a claim,no repair person apparently in the Syracuse area, they will locate someone, somewhere within 2 days if they accept my claim,LG washer/ dryer not completing wash cycle,dryer keeps shutting down, doesn't ignite on lower settings. So I wait 2 days for them to find a technician, then how long to actually see the technician and does he have parts to fix the issue,what a joke.”

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Posted 11 months ago

“Worst service I've ever experienced. Spent nearly $20k on flooring and have NEVER (after about 25 attempts) been successful reaching anyone at the store on the phone for help. They take messages and leave it with the flooring department but I never get a call back. This is the Carlsbad CA store. And their installation contractor, Keller Interiors, are borderline incompetent. Just bought carpet at Home Depot (for all the reasons above) and had an amazing experience.”

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Posted 11 months ago

“well bought a washer and dryer had it delivered and hooked up well thats the problem the vet was just pushed through the hole and not hooked to anything and they wired the dryer plug incorrectly causing 2 ceiling fans to burn out now they say there gonna pick up the dryer they just brought out and hooked up wrong then i buy a new one and at there convenience will drop that one off i will hook up my self since there clearly incapable of doing it right then maybe they will reimburse me for the 1st one they hooked up wrong wow even being a simple man that don't sound fair at all definitely should have brought the washer and dryer from a reputable company that stands behind there workers i suggests buying appliances elsewhere”

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Posted 11 months ago

“We had the BEST customer service at the Lowes store #1798 in Wake Forest NC Galaxy drive. The man who helped us with bathroom Fans was named MIKE (Millwork) He spent about an hour with us and was extremely knowledgeable and very patient answering all our questions. This is by far the BEST customer service I have ever experienced and it def makes me want to shop at THIS location again. Thank you Mike!!”

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Posted 11 months ago

“After spending more than $15,000 with Lowe's for replacement windows and when problems arose, how we were absolutely ignored by Lowe's and their management teams, I decided this story must be told to warn others to think really hard about from whom they make major purchases. We decided to upgrade our windows in November 2023. We went with Lowe's as they seem to offer a good product for a reasonable price. Home Depot is who I usually use as we have always had a seamless experience with them, but in this part of California, Home Depot is about 50 miles away so Lowe's it was. Well, that turned out to be mistake number 1. After the initial meeting, the salesperson never sent our quote. We had to call him to get him to send it to us three weeks later. He claims he actually sent the quote the next day but it never made it to our email. That should have given us a clue to not move forward with Lowe's, but we, unfortunately, did. Here is a timeline of our experience. December 1, 2023: Windows ordered January 26, 2024: Windows delivered January 30, 2024: Windows Installed, but unfortunately, the bathroom windows were delivered without obscure glass, as ordered, and were, therefore, not installed as they had to be reordered. After speaking with the installer, he assured me that these windows would be re-ordered and I should have the correct windows in about two weeks and that I did not need to do anything, that Lowe's was already notified. Since these windows were not installed, we refused to sign the installer's paperwork that said "all windows had been installed" and "were working properly". I'm very glad we did not sign because not only are the three bathroom windows yet to be installed (finally ordered on March 12, in fact, over three months after the original order was placed and over 6 weeks after installation of the other windows), some of the windows must be adjusted because some of them are not locking and not properly opening and closing. January 31, 2024: received a call from installation support to talk about the installation experience. I asked about the new windows and they said it would be no problem and the windows would be ordered that day. February 7, 2024: received a call from installation support to tell me that the windows had not been ordered but they would be. Customer service fail. February 14, 2024: received a call from installation support to tell me, again, that the windows had not been ordered and that they were escalating to the management team of the Martel, CA store (who did absolutely nothing about it). I asked for a call back that day to confirm that the order was completed. Needless to say, no call came back to me. Customer service fail. February 19, 2024: I called the Martel store and spoke to an assistant manager. I tell him the story. He promises to call back to confirm the re-order was complete. The call took place at 4:42 p.m. and lasted 19 minutes and 2 seconds. I spoke with the manager for approximately 7 minutes. The rest of the time was spent on hold (Very surprising that Lowe's really wants their customers spending that much time on hold???). I asked for a call back that next day. Call never came. AN ASSISTANT MANAGER DID NOT CALL ME BACK!!! EPIC CUSTOMER SERVICE FAIL NUMBER 1. February 23, 2024: After not receiving a call back and waiting several days, I called the Martel Lowe's again to speak with a manager. I placed the call at 9:16 a.m. and the call lasted 4 minutes and 58 seconds, all this time to only leave a message for the store manager WHO NEVER CALLED ME BACK!!!! A manager did not call me back! This is EPIC CUSTOMER SERVICE FAIL NUMBER 2!!! March 6, 2024: After waiting two weeks, I finally hear from someone named Pete who has been assigned to take over all of George's (original sales rep) accounts after George resigned from Lowe's. He states he will get windows re-ordered, but did not place the order for the windows for another week,Tuesday, March 12, 2024. I was questioning whether Lowe's values me as a customer and did not have high hopes the windows would be delivered, but low and behold, they arrived on April 15 and were finally installed on April 17, 2024. So note this timeline, it took more than four months to get my order complete and Lowe's was paid on 12/1. At this point, I have a screen door, that was part of the replacement window order, that the frame is bent and I can't get the screen to latch. I contacted Pete, the replacement salesman, and he told me he would have to talk with management and the installer before he could say anything so this saga isn't over yet. This is beyond absurd and Lowe's should be ashamed of themselves. The responsible directors need to look at their workflows and find out why all this has happened. Although I requestetd an explanation of why I am experiencing this HUGE delay, they could offer nothing other than "oops". These windows were paid for back on 12/1/2023 when they were ordered. Almost 5 months later, my order is only now complete. Had I gone to Home Depot, I don't believe I would have had this experience. I rarely complain about service because, honestly, it just isn't worth it most of the time and usually honest mistakes, but this reflects so poorly on Lowe's I feel I had to give this warning. Shame on Lowe's!!! By these lack of actions relatetd to my case, Lowe's is telling me they do not value me as a customer and I am extremely disappointed. It isn't like I walked in to buy a 2x4. This was an over $15,000 purchase. Lowe's should know better.”

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Posted 11 months ago

“I had to buy a new dryer, so I wasn’t in the best mood. I went to pick up the new one at the Lowe’s on Banks Ford Parkway, store #2870. Victor and Demar were so sweet and helpful. They turned my rough day into a good one !”

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Posted 11 months ago

“We went brought it to Lowe's Niles purses, 13 sheets of half inch 12 foot sheets of drywall, 15 rows of insulation to 80 pound bag of concrete 42 / 4. They set us up to be delivered Saturday. Never showed up after 3 phone calls. Call them Sunday morning, told to go I had the guy the major that I had a Doctor's appointment at 10 o'clock. He said they'd be there at 4 o'clock. We get Home. Everything's laying out in the driveway. Not would not ever ever recommend Lowe's delivery to anybody. You did a p*** poor job. Thanks a lot for breaking my back. Randy Bryce.”

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Posted 11 months ago

“Oder never received, tracking number doesn’t work and customer service disconnected me twice while trying to find out where order is, after waiting for almost an hour.”

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Posted 11 months ago

“Lowe's is not customer friendly they would rather lose my business then let me return a $10 item with a receipt. Proof I bought the item in the store, it is still being sold in the store even though it with more than 30 days ago. Guess where I am NEVER shopping again. Too many other options with much better customer service hope it was worth it Lowe's!”

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Posted 1 year ago

Lowes is rated 1.6 based on 777 reviews