Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 677 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 677 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“We ordered custom windows from Lowe’s. When the installers came, they discovered the windows were too deep and for$3000, they could possibly modify our sashes if we agreed to having very little sash. We agreed. Lowe’s refused to pay the extra money even though it was their representative’s fault for not measuring properly. When we refused to pay the extra, they said they would have to charge us a restocking fee for the windows. What company doesn’t pay for their own mistakes? Hopefully Home Depot does, because that is where I will be bringing my business in the future- after being a loyal Lowe’s customer for at least 25 years”

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Posted 1 year ago

“I used the Lowe’s App to set up a job interview. I was notified of the time via email and the person of contact was the Manager. I arrived 5 minutes early with my resume in hand. I asked the counter person where the manager was and she pointed to the sales floor, a few feet away. I always dress for success no matter what job I am applying for. I waited until the appt. time and approached the manager who was busy putting up displays for the holidays with 3 other associates. I politely said hello I have an appt. With you today. She was completely rude and replied, “Uh you mean a job interview?” I smiled and said yes maam. She said give ma a minute and I will be right with you. I walked just out of sight and began to shop as I waited. I then heard the manager gossiping about my appearance to the other associates. I was shocked. What kind of manager do you have running this store? I’m 46 and I am very experienced in retail and customer service. I was then interviewed by someone completely different. She wasn’t very interested but took my resume and told me she would be in touch. Then went back out on the floor. I never received a call at all. I would be an asset to your store especially with your current staff. You should send a secret shopper in to see your manager in action. She is very unprofessional and doesn’t deserve to be in a leadership role. FYI”

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Posted 1 year ago

“I have had a Lowe’s credit card for almost 10 years. I have great credit , however Lowe’s and Synchrony bank have raised the Lowe’s credit card to 31.99% I have asked costumer service why my rate is going up in February and they can’t answer. It’s a good thing I can pay my card off before February.I also find it unacceptable that they don’t have enough products on hand in the stores. They also don’t have enough employees. Besides the fact that train their employees poorly.”

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Posted 1 year ago

“I bought a washer/dryer set from Lowe,s. The sales girl was great. I chose to have Lowes deliver and install and remove my old set. I bought everything they said I had to to get them installed. The installers didn’t know what they were doing, left all the boxing in my front yard and left without installing either. I had to call a plumber, spend more money. Worst experience I have ever had with purchasing a new appliance. I will not be doing business with Lowes anymore. Very unhappy customer!”

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Posted 1 year ago

“Lowe’s Dickson, TN., Project No. 7978944446 You’d think you could order a door there, right? No, you can’t. They don’t seem to have what it takes to tell their vendor what the dimensions, WHICH WERE PROVIDED TO THEM BY THE ACTUAL INSTALLER, are and place an order. I was on my THIRD reorder when I finally decided to just cancel it and get it somewhere else. I can’t imagine how much revenue a company like this loses because of such incompetence. How DO they stay in business?”

Helpful Report

Posted 1 year ago

“Don’t stand behind what they sell. Fridge started making noise within a month of purchase and was told I had to call the manufacturer. Where has customer service gone? There is none at Lowe’s!!!”

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Posted 1 year ago

“Front entry doors were poorly installed. I can't get any customer service from Lowe's and the 'Install partners' said they are done with the project. $10,000 for a Pella door and I had to have someone trim out the front because what they did looked horrible, I have gaps along the bottom of the storm door and a broken center piece on the door where the latch is. I'll write to BBB after this but not sure it will get me anywhere. Between Lowe's and their "install partners".......I will never, ever do a special order again through Lowe's. After reading the reviews here I don't think I'll order an appliance either!”

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Posted 1 year ago

“customer service is the worst of any box store. I've been trying to get a simple outside door installed for over 3 months. It's as if Lowes doesn't want my business. I could get into all the details of the run around and the rudeness but its not worth the aggravation. I need to cancel the order now and get the door somewhere else. Lowes is the absolute worse. I'll never shop there again. Even Home Depot is better and thats not saying much. Hopefully Lowes will go out of business soon. They deserve to.”

Helpful Report

Posted 1 year ago

“A Dishwasher Nightmare. I ordered a dishwasher on November 17, never heard from the installers, so I canceled Dec 5. My installation was refunded ,but I waited 10 days and called several people before I could get a refund in 2-5 business days. The worst customer service. I will never buy from Lowe's”

Helpful Report

Posted 1 year ago

“Lowes cancelled my dishwasher install… on the same day their CC balance was due. When I cancelled my purchase, they negotiated to remove my install and install kits, so I got late fees and interest on my CC invoice. I had to work with their bank to remove (60 days)… and then it negatively impacted my credit score. Their store management didn’t even apologize for their mistake. I’ll never buy from them again.”

Helpful Report

Posted 1 year ago

“Worst store ever.never again”

Helpful Report

Posted 1 year ago

“Don’t count on Lowe’s installation or delivery times I bought a dishwasher at Lowe’s on Nov 24th and paid for the installation. The first installation was scheduled for Dec 7th and it was cancelled as the installer called in sick. It was rescheduled to Dec 13th between 2 pm and 5 pm. At 515, I contacted Lowe’s and found out that the installer claims he injured his back. I had t9 reschedule again and now the 21st was the earliest I could get for the installation. I then found an installer who was going to install it on the 16th at 10 AM. I contacted Lowe’s again and they said that the dishwasher could be delivered on Friday the 15th. After confirming the installation time for Saturday, Lowe’s contacted me and said they only deliver on Thursday and Saturday. They assured me the delivery would be by 930 AM. At 708PM on Friday, I received a voice message from Lowe’s that the delivery window was now between 11AM and 3 PM. I now had to reschedule with the installer that I was going to be using since Lowe’s installer continued to cancel. Safe to say, if you buy an appliance from Lowe’s, don’t expect them to honor their installation times or even their delivery times.”

Helpful Report

Posted 1 year ago

“Lowe's does not honor their rebate program. I purchased appliances from them and sending the original receipt with the rebate offer. I never received the rebate however I did receive a email stating that I did not meet the requirements because I did not purchase two appliances. I replied to the email and called them and inform them that I had indeed purchased to appliances it was on the original receipt that they had received. In 2020 covid pandemic hit and no one never answered their phone until 2022. I finally got in touch with someone several times and they could see where I had sent in the receipt. They inform me they will call me back however, they never did. So I have constantly been reaching out to them over the years trying to get them to honor their rebate offer. I talked to a manager again today and he informed me that there was nothing they could do. My suggestion is don't trust them when they offer your rebate. My problem is I don't work for Lowe's and when as a customer I've done all I'm supposed to do the company is supposed to do what they're supposed to do however they find every excuse not to honor their mistake. Do not trust Lowe's.”

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Posted 1 year ago

“Bought a new washer and dryer, a contracted delivery company (with a Lowe's logo) arrived. The 2 men came in removed the old appliances and brought in the new washer and dryer. While removing the old dryer, they disconnected the vent pipe. After they set the new dryer in place, they said they couldn't reattach the vent to the new dryer. I wound up reinstalling it myself, also inside the drum of the dryer I located all the paperwork along with a plastic bag containing the adjustable legs which I also had to install. I WILL NEVER BUY ANYTHING FROM LOWE'S AGAIN !!! 🤬”

Helpful Report

Posted 1 year ago

“I ordered my new washer on 11/8/23 and am still waiting for it. Delivery company didn’t know how to swap door to open left to right and then delivery company said washer was dropped but they had nothing to do with it. I sent a letter to the Chairnan and one of his weasels git back to me. Never worked with such sn unethical company. Additional posts to track progress”

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Posted 1 year ago

“Terrible return policies now and ever changing. I'm s contractor and very busy. I cannot always make it back quickly or I wait to make 1 run to return my extra materials. I had a out $250 in PVC conduit and fittings that I had just over 90 days without knowing you have a 90 day policy now and they would not return it. Now I'm stuck with it and fittings. That I have to go back home and unload now and store it. I will no longer shop at Lowe's because of this. I have spent a good amount of money there this and over the years. No longer this is BS. I do not have this problem at Menards. If you shop at Lowe's check these policies on everything.”

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Posted 1 year ago

“Had a particularly bad experience at Lowe's on Parham Rd. My family went to get a tree. Finally got someone come to cut it and bag it. Then needed a tree stand. Found one that would work but it was not in good condition. Was very old. Has been used . Still had screws in it from being i used. Dirty but the only one that would work so we took it up front and asked if it could be discounted and the girl at the counter looked at me and said what's wrong with it. The rudest nastiest look on her face and attitude that I have ever encounted at any store in my life. I promptly told her to keep it and did get our tree against my better judgment but advise anyone who goes to their customer service to be weary she was extremely rude . She definitely put a huge damper on our family Christmas tree outing. Don't know her name it's not important just be wary of that particular Lowe's customer service”

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Posted 1 year ago

“I have tried for 2 weeks to get my order # to get a return label for damaged items. You wait for an hour in the chat. #2 in line and they disconnect you. Phoneline you're on hold for 30 minutes and they leave 3 messages and no reception. Billings Lowe's doesn't answer the phone at 5pm. Dented refrigerator etc. I will never order from Lowe's again.”

Helpful Report

Posted 1 year ago

“Don't ever buy an appliance from Lowes. I bought a washer dryer unit on 11/24/23 and it's 12/5/23 and it still not working. They delivered a unit that did not work, so I called the service department and they said that they would get back to me in 24 hours, which they didn't. I went back to the store at 62nd & Keystone in Indianapolis,IN and talked to a Miss Crawford,the assistant manager, who told me that she would contact me later in the day to swap out units. That did not happen. So, I done with them. HORRIBLE CUSTOMER SERVICE!!!”

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Posted 1 year ago

“Lowe's has been avoiding dealing with a damage complaint for over a year! We received a call that our refrigerator was in route, and, when we got to the house, there was no refrigerator, but there was a rental vehicle (my nephew's) that had significant damage to the side. We have 3 witness statements - one from a police officer who investigated crashes for several years. This witness indicated damage appeared to be from large box truck. One witness placed the truck on the street with a picture from his camera, and the other witness saw the truck in the driveway. First, we were told Lowe's uses a contract company for deliveries with their LOGO on the trucks. This company denied claim, and we were told by a Lowe's staff that these drivers were fired for unrelated reasons. Ummmm, what???? I don't care. My contract was with Lowe's, and they never could explain what happened to the truck that was "in route," but never delivered anything -the refrigerator came a couple days later with different drivers. So, it is very frustrating that we have to go to court over this!!!! Make it right, Lowe's! It is such extremely poor customer service to close your eyes and deny responsibility.............”

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Posted 1 year ago

Lowes is rated 1.6 based on 677 reviews