Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 763 Reviews

12 %

of reviewers recommend Lowes

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1.6

Based on 763 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery service was less than a good experience with my washer and dryer, however Ginnie and the other gal in appliances at Store 1190 were amazing. She handled my dryer return after noticing a small crack. She turned a very stressful situation into a pleasant one. Many thanks to Ginnie!!! Brett Kennedy”

Helpful Report

Posted 15 hours ago

“I am writing a review for the delivery today, 3/24/25 of my new washer and dryer. David Figueroa and Michael Gonzalez did a great job, taking away old appliances and installing new ones. They were very personable and did a wonderful job, I would give them a 10 out of 10!”

Helpful Report

Posted 1 week ago

“Store #0686. 3/15/25-Plumbing, Leon & check-out, Karolyn(1st day). Excellent service by both employees. Leon very knowledgeable about products to clear bath tub drain. Carolyn helped me with checking out. Cheryl”

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Posted 2 weeks ago

“Luis in the paint department was very helpful, very professional and very knowledgeable. Truly a 5 star employee. Lowe’s Ocala FL 34476 7575 SW 90th Street March 11, 2025”

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Posted 3 weeks ago

“I purchased a new gas grill and the assistant manager helped me load it in my pickup truck. We tied it down with elastic straps. Not thinking, we put it in with the lid facing the front. When I pulled onto the highway a big gust of wind flipped the cover up and sucked the thing right out of the truck and crashed it onto the highway in a hundred pieces. When I got all the parts back in the truck, I went back and asked for Michael, who had just helped me. I showed him the destroyed grill and said, "I'm not blaming you, can you do anything anyway?" He just shook his head and said he would have to call Ryan, the store manager. Ryan comes out and I told him what happened and said...."I'm not blaming you, can you do anything?" He thought about it and said, "everyone blames us. Give him a new one Mike." Whenever I tell this story, people always say, "where was that again", and I say Lowe's in Carbondale, Illinois. This happened last year, but I will be forever grateful to those guys. Thank you Lowe's. Bill.”

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Posted 3 weeks ago

“If you want a good experience in the great state of oklahoma, ONLY go to the lowes on 2nd and Bryant. I have had issues with all the rest and they completely treated me like a number and 2nd and Bryant had to fix the errors of the lowes on memorial.”

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Posted 1 month ago

“I must say Lowe’s in Hammond La. Has definitely improved the staff a man Jammisson and a young lady in paint dept today both went above and beyond customer service. Compared to four years ago I salute Lowe’s keep on with the great work. Also my husband is disabled Veteran thank you for your generosity. God Bless !”

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Posted 1 month ago

“Just want to give a big shout out to Jarred S for the customer service was outstanding at the rayhnam ma. Lowes Could not have been a better experience! Thank You Jared S. 👍”

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Posted 1 month ago

“Big shout out to Employee Ella from Conway AR she was very helpful in helping me find the right screws an bolts I need to replace for my project. She was friendly and helpful. Love shopping at Conway location Store is always clean and organized Great management”

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Posted 1 month ago

“Went back to Lowe’s to talk with salesman, explained my minor issue with stove drawer rail not attached after they delivered and installed. Tyler Asst Manager said I’d need to purchasing another stove to fix my issue. Thanks Mike for your help!!”

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Posted 2 months ago

“Wanted to report on an amazing team who delivered and set up my new refrigerator in December.Manuel and Maldonado were amazing. In November I had a refrigerator delivered and the team took it back claiming that it could get through the door. The interaction left much to be desired. The refrigerator was taken back to the warehouse. I went back to the store and the representative Trinity confirmed the measurements and requested that the item be sent out with another delivery team at her suggestion .Manuel and Maldonado were very professional, knew how to retract the shipping brackets, got the refrigerator in the house and made me extremely happy. I would like the two agents to be acknowledged and appreciated by their company as well as Lowes for most outstanding customer service. Thank”

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Posted 2 months ago

“I just left and there was a guy in the plumbing department named Bob that was amazing and super helpful. And when I was checking out there was this lady named Kendall and she was just amazing super nice and helpful and just a pleasant person. I hope Lowe's takes good care of these two rock stars that they have.”

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Posted 3 months ago

“My Pella window installation was fantastic. My installer Travis was amazing and made sure I was 110% happy with my install before the project was completed. His knowledge and expertise were so appreciated and I will recommend Lowes to anyone. Thank you for a job well done”

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Posted 3 months ago

“When we went for pickup it did not take them long to get it ready for us and they were quick at giving it to us and asking if we need help along the way”

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Posted 3 months ago

“I came into Lowe's look into purchase a circular saw to put up the panel and my tiny house. The first person I saw I grabbed in the power tools her name was tawana and she took the time to show me the different saws and which ones would be easier for me to use since I've had hand surgery. David was over that department so he took the time and opened the box and show me the do's and don'ts of the power tools . I've been coming in over the past several months being that I'm building me a tiny house and I have had a lot of questions and relied on their knowledge and I've had a lot of good customer relationships with a lot of these people at Lowe's in Oxford. I just want to say thanks to twana David and Jevona for all your help that day. Tawana thank you for that wood that you help me get it turned out excellent thank you for the Blessing!!!!”

Helpful Report

Posted 3 months ago

“Bought a new refrigerator at store and set up delivery time when fridge arrived the 2 young men who are named Sway and James came in and checked out the plan of attack. Sway appears to be the lead man and he is very knowledgeable on installing and set up. He got out the old fridge and placed it where we wanted in garage as we are keeping it and then he helped me clean the floor and I'm disabled and he did great then got new fridge inside and started to assemble the new doors and items the thing required. Then while unwrapping it he noticed a dent and scratch on the front door if it. It's a stainless model and it shows up pretty good . It was a hidden dent and scratch and someone at the factory hid the damage with a sticker and shipping tape about set up info. It wasn't Sway or James the setup guys. Sway went above and way beyond what he was supposed to have done. He got me in touch with the right lady to talk to about the damage and they made it right and we opted to go ahead and keep the damaged refrigerator. They gave us a discounted price and it's all good now but this guy Sway is so nice and he calmed me down .because to be honest I was really mad and ready to send it back. He cleaned up and made sure it was clean and operational. Was A very pleasant and engaging young man. I'd deal with him anytime. He's such a asset to Lowe's it's great. Please acknowledge him for his great work and friendliness In his knowledge of doing his job he is a fun and nice kid to be around we are so happy with how they did it.thank you for your time”

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Posted 3 months ago

“Ryan Neff is the best Sales Soecialist I ever had!!! Thank you soooooo much! You did a great job. Still not finished. We will meet again. ! He knew a lot, he took care of every concern we had. He listened and found solution for our kitchen plan. Milton flooded our home in fort Myers. So we have to rebuilt the kitchen. We went to LOWE‘S in Estero , 10070 Estero Town Commons, Estero 33928 Best regards Moana Bolfeta”

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Posted 5 months ago

“I want to thank Tom for all his help, he goes on and beyond to make his costumers satisfied. Tom you’re the best, thank you for all your help!”

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Posted 5 months ago

“I went to my Lowes store here in Salisbury to find a cordless nail/Brad gun . I found one I was interested in but there was no price . A young man that worked there named Preston stopped and asked me if I need help and I know nothing about tools so I said yes . Preston explained that the nail gun I was looking at by the time I got it , the battery and charger would be close to $300 . We'll I could not afford that so said goodbye to Preston and went on my way . About 5 minutes later Preston walked up to me and said he found a nail gun that came with everything I needed all together for about half the cost of the previous one . We'll turned out the model he had found was way, way better 5han the one I had been looking at earlier . Thank you Preston very much. Edward M. Kirk”

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Posted 5 months ago

“I Love Lowe's Employees and Supervisors. I got off work doing a Double shift and was sleepy, very tired. My day had to keep going for another 4 hours. Went into the Concord Lowe's, with my New Landlord. I asked for a Payday candie bar, I needed sugar The employee , I believe her name is Susie went around the check stand and grabbed a Payday for me. I said " Who does that these days". I told her Thank you so much , I just moved here and got off work and am exhausted. I asked her to find her manager, I want to compliment your work ethics The Supervisor ( Charles) I believe his name is came over , I told him Thank You for hiring such a considerate human being to work in the Front To my surprise Charles was even over the Top with Great Customer Service. He gave me a plant for my new house and told me Welcome. I Love Great Customer Service. I will spend my money anywhere that gives great Customer Service. I told Charles I was going to contact their headquarters and Compliment this Store. I want to hear and they have been given an extra compensation. I will follow up. Many stores are losing customers because of faulty service. I want this store to get a Free lunch as a Thank You. Lowe's your staff is a higher level of integrity and ethos. This is my to go store now. I will buy all my products at Lowe's. Thank you for excellent choice of Hiring The Best. Tina Flores”

Helpful Report

Posted 5 months ago

Lowes is rated 1.6 based on 763 reviews