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Lumadent Reviews

4.0 Rating 379 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 379 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

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Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product did not arrive as expected, most likely due to high rate of recent package theft near my new location. Lumadent didn’t only work with me, but they ensured a new item was sent to my address securely and immediately. Lumadent went above and beyond during an unexpected shipping experience. Pleasure and hope to do business again soon! Thank you!!”

Posted 2 years ago

“Affordable, quality product”

Posted 2 years ago

“This is not the first time when i bought the light. I am satisfied. Fast delivery.”

Posted 2 years ago

“Quick turn around”

Posted 2 years ago

“Great service and fast shipping!”

Posted 2 years ago

“please don't buy the air lux!! It doesn't hold a charge and it is a ridiculous process to have equipment serviced. Possibly just consider another company all together!”

Posted 2 years ago

“Easy to order and arrived quickly.”

Posted 2 years ago

“Great service, and warranty with my loupes Josie J was very helpful and addressed the repairs to my loupes, I was quite surprised to see they replace the frames and added new nose piece as well as the new screw driver. I’ve had my loupes for over 5 years now and will continue to deal with Luma Dent in the future.”

Posted 2 years ago

“I haven’t received my loupes yet, so I will mark this as a one star because there is no other option. but I will happily update you when I do receive my Ergoprism loupes. I’ve been wearing Zeiss 4.0 loupes since 1999. I’ve tried other but always returned to these loupes for their clarity. I’m hoping I found a great replacement. As of now, two weeks after my order, I received the frames used only for establish working distance. Those are sent back and then the loupes are made to fit. I’ll let you know how long it took from the order date to actually receiving them as well as the quality of my loupes.”

Posted 2 years ago

“I have yet to receive my product.”

Posted 2 years ago

“I love my new light! It’s bright and very easy to control the intensity. The only problem I have encountered is on the first day I used it my shield fell off somewhere in the clinic at the dental college and I lost it! Is it possible to get another one? Is there an additional charge?”

Posted 2 years ago

“Efficient processing and shipping to Canada. Haven’t had the need to contact customer support for anything yet so cannot comment on that.”

Posted 2 years ago

“Satisfied with most of the parts. The only part I do not like is the additional switch built-into the cable between the light and the battery. It's quite large and I need to be attach it separately with rubber bands on the loupe (not the best innovative design with too many spare parts) I have XV1 frame from Orascoptic, so its design is not the best for attaching an extra switch on the frame. One way to polish this poor design is not to have the switch designed so close to the loupe frame, but somewhere closer to the pocket where you have the metal clip. The metal clip serves its purpose to somewhat prevent the cable from running wildly around the dentist. Also the main difference between wired and wireless is the presence of the wire. If you could strengthen the cable with an additional silicone layer. It will not only strengthen its durability, but also offer a distinctive design for each dentist”

Posted 2 years ago

“This is the worst company to deal with! I bought the Ergoprism, took 2 1/2 months to receive. Not the problem though. My loupes came broken, and even the name plate on the case fell off in a day. I have called emailed, left VM’s, more than 10 times, to speak with anyone about the broken loupes. Took 9 days for someone to email me. Which they said “I have enclosed shipping label and we can re-glue the broken piece”. The shipping was through USPS. SNAIL MAIL!!!! And just “glue” the broken piece. No sorry, no nothing! So they expect me to send my loupes back wait for the mail carrier, they glue, then wait for the mail carrier. This could take a month or longer. Called, emailed 10X more times stating I am leaving the country and can not have a package this expensive left on my doorstep. I am beyond words with how unprofessional this company is. I just want my money back now. Because of this is how I will be treated with any future issues, forget it!!!”

Posted 2 years ago

“Josie Juarez is amazing. She always help me to solve anything and everything. She when out of her way to help me. Off course price wise it is very good. As well quality of Loops!”

Posted 2 years ago

“Quick service, fantastic product, and excellent communication from team @ Lumadent. Highly recommended!”

Posted 2 years ago

“Perfect service, premium quality, intime delivery, thank you so much and wish to keep it up 👌🏼”

Posted 2 years ago

“Fast turn around. Shipped to Singapore.i had written to customer service for some q and a but didn't get any replies. Nevertheless because I'd used their old light I went forward with the transaction .”

Posted 2 years ago

“Josie Juarez was very helpful and informative. She went the extra mile to help me. I like that she speaks Spanish.”

Posted 2 years ago

“Very pleased with Lumadet products.”

Posted 2 years ago

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Lumadent is rated 4.0 based on 379 reviews