Lumadent Reviews

Name: Lumadent
Rating: 3.99

4.0 Rating 387 Reviews

72 %

of reviewers recommend Lumadent

4.0

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a dental hygienist and have been wearing ergo prisms loupes for about 2 years now and I love them. I was in a car accident and every time I would do SRP and my neck was bent for long periods of time my fingers in my right hand go numb. Since I’ve gotten the ergo prism loupes my fingers don’t go numb. They are a little heavier than most loupes but well worth it.”

Helpful Report

Posted 2 years ago

“I had a set of the old Lumadent lights which lasted over 4 years and was very happy with them. I purchased another light and unfortunately the cable/wire broke quickly. Lumadent resolved this issue swiftly.”

Helpful Report

Posted 2 years ago

“First off, friendly and immediate customer service when I walked in without an appointment. I had a problem with my battery which I have had and used extensively for over a year. I knew it was out of warranty and I expected to pay, at the very least, to fix it, or, to have to buy a new one. Instead, they gave me a brand new one for free and explained how much they valued me as a customer!!! Most Excellent! Made my day :)”

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Posted 2 years ago

“Absulotely outstanding level of customer service, Kody Howe from the solution team made sure my problem get fixed ASAP, I bought my dental loupe long time ago from them and each time I need support they are on the spot to provide it. Thank you Kody”

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Posted 2 years ago

“Thank you Kody for answering my emails in a timely manner. Fast shipping”

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Posted 2 years ago

“I ordered the lumadent headlight recently & I'm really happy with my purchase. It has been a game changer & has improved my visualization while working on patients. Kody Howe was extremely helpful & replied to all my queries very promptly. Thank you Kody & Lumadent!”

Helpful Report

Posted 2 years ago

“Horrible customer service. I have tried calling multiple times over a few days span and no one has gotten back to me. When I use the chat option available, they also were not helpful and told me that someone will be in touch with me via email in the next day, and I still have not heard anything back 4 days later.”

Helpful Report

Posted 2 years ago

“I purchased my ergoprism loupes Jan 2022. It is almost Sept 2022. I have gotten to wear them 30 days until the lense fell out on its own. They glued the lense back in and then they needed to be sent back in for adjustment. I have lost count of how many times I've had to send them in for adjustments. It takes them days to email you back then it's email tag for a couple days then they finally send you a shipping label. Takes about 3 weeks to get back if your lucky. Then chances are they won't be right and you have to send them back multiple times. I loved the loupes for the 30 days I got to wear them but the company needs to work on getting them right BEFORE sending them back. Do not buy them unless you have a back up pair and are willing to wait almost a year to get them right. I am currently waiting on a shipping label.”

Helpful Report

Posted 2 years ago

“I like the product and cost”

Helpful Report

Posted 2 years ago

“I bought my proLUX control cable slong with the package that included my safety wear as well as my headlight HL360 etc. Within the year my cable started to deteriorate along the junction of the cable to the bud of the cord. I had trouble finding my receipt on my email and by the time I contacted them not only did the cable finally stop working but the wiring was exposed and you could see that it finally separated. I use them everyday. Clean them before I start and after I’m done with my day and ALWAYS between patients Same way every time alcohol with gauze on the lenses, Frame and sometimes any exposed wire When In use I west underneath scrub top and clip on my hip band when not in use I set them aside (UNWRAPPED) in anyway when packaged to go home I use a medium size case with well enough storage to keep contained and clear of and possible pinching. MY POINT this I can tell was simply product quality I’m sorry but that’s not even what gives them that low of a rating it’s the customer service I bought them when I was in school with insurance and because I’m no longer in school they cannot fix the cord free of charged. This should have been as simple as a swap out for a new one. Like most warranties or quality places.”

Helpful Report

Posted 2 years ago

Tools that get used every day wear over time and Loupes+Headilght are no different. We are never okay with an unhappy customer but we would like to point out that all of our Loupes and Headlight products include a warranty (which is extended and discounted for students). We believe our warranty is comprehensive and fair - especially for students. While we understand it can be frustrating to have a part break down over time, it's worth noting that our instructions clearly state to not use alcohol to clean our products. Therefore, even if this product had still been within the warranty period (which it was not), the warranty would have been voided for using chemicals that we list on our "do not use" list.

Posted 2 years ago

“I bought the Prolux Headlight system and have loved it until...There is a screw and nut on the headlight that keeps the headlight inclined to your specifications. The nut is about 3mm in diameter and 1/2 mm thick. It fell off and now my light won't stay where I point it at. Lumadent will only charge me FORTY dollars to replace the 3 cent piece. Consider this before you buy.”

Helpful Report

Posted 2 years ago

“Michelle Brown was absolutely terrific and ever so patient with me. Took the time to go through getting the light right. After much frustration on my part and not on hers she was able to resolve the issue for me. I acquired this light from the practice that two previous hygienists used and now have left the practice. The doctor paid for this light that by the way is fantastic and I just could not see it sitting in my cabinet and not being used. So thanks again to Michelle for helping me with this issue. She is great customer service and ever so patient with a senior! Phone conversations and pictures were the most helpful.”

Helpful Report

Posted 2 years ago

“Received the repair piece I needed quickly. I like how they have you upload a picture of your own loupes to make sure you are ordering the correct piece for your loupes.”

Helpful Report

Posted 2 years ago

“I made an order for a new headlight in May The light is working fine. However, composite cover sent was incorrect size, I could not use. When I followed this up- I was advise I had to pay shipping for it. I advise that this was not my fault so they sent me a new composite cover. It's been 2.5 weeks and I had not received it. I have followed this up, and they have sent it to the incorrect address It feels at times, the service we get at lumadent is not personal, but more of a transactions - with their ticket system.”

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Posted 2 years ago

“Making the move from corded battery to the AirLux is a game changer! Fantastic not to be tethered to the battery pack. I use Sheer Vision TTL loupes. The conversion kit to adapt LumaDent headlight took no time at all. I am unfairly rating 4/5 stars only because charging the backup battery is proving to be a hassle. I have to remember to unplug when fully charged at 2-3 hours. My old system, i could charge overnight and be ready for the day.”

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Posted 2 years ago

“The battery holds a long lasting charge. The light could have a smaller profile, so it doesn’t stick out so much and the light diameter could be wider.”

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Posted 2 years ago

“I bought their flip up prism loupes in November 2021. The crossbar bar on that version was horrible and virtually impossible to accurately adjust the IPD. I see they have changed it to a new crossbar now having realised how horrible the previous model was. I contacted them and they promise send me a new crossbar. They sent a cheap plastic crossbar which did not fit the loupes that I had ordered. They then promised to send the newly designed crossbar and after 6 months, I still don’t haven’t received anything. Their customer service is horrible with no updates unless you contact them repeatedly. I am now stuck with a more that $1000 loupes that is totally useless!!!! This has to be the worst customer service experience I have experienced!”

Helpful Report

Posted 2 years ago

“Very helpful”

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Posted 2 years ago

“I love the light but they’re sending me annoying emails”

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Posted 2 years ago

“This is the second Lumadent headlight I have purchased. The first one lasted about 10 years before the wiring became brittle. The original battery was still lasting more than a day. The new one performs well with excellent battery life and I hope it lasts 10 years as well.”

Helpful Report

Posted 2 years ago

Lumadent is rated 4.0 based on 387 reviews