Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Lumadent Reviews

4.0 Rating 379 Reviews

73 %

of reviewers recommend Lumadent

Company Reviews

Product Reviews

4.0

Based on 379 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

About Lumadent:

LumaDent manufactures and sells custom-made Loupes and award-winning LED Headlight Packages for Dentists, Surgeons, Hygienists and Students. Be sure to check out our revolutionary ErgoPrism® Loupes that will allow you to practice with perfect posture!

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Write Your review

Tell us how Lumadent made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lumadent 5 star review on 2nd June 2021

Lumadent 5 star review on 29th April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far, so tood. Long battery life. My only gripe is they didn’t factor in side shields on glassescmake it difficult to keep quick touch button secured with supplied rubber bands.”

Posted 3 years ago

“Luma shield came promptly”

Posted 3 years ago

“I like the company. I just didn't like the flimsy faceshield I got from them. Very cheaply made”

Posted 3 years ago

“great choice”

Posted 3 years ago

“Lumadent made it very easy to purchase from their website. Their product was of high quality, therefore, I have no experience with their returns process.”

Posted 3 years ago

“Great costumer service and superior light. Easy to assemble and the battery stays charged at the brightest setting for an entire work day.”

Posted 3 years ago

“EXTREMELY FRUSTRATED WITH ABYSMALLY POOR AND NON-AVAILABLE LIVE CUSTOMER SERVICE! As a long-standing formerly happy customer, I purchased a new Prolux essential package in November 2020. I have had problems with cable contact causing the light to go off in mid-procedures. I have been trying to get someone to help me, or to get a warranty replacement, BUT THERE IS NO ONE TO TALK TO AND NO ONE HAS BEEN ANSWERING MY MESSAGES! I even tried to reach out to one of your salespersons (Alex Betancourt) in hopes of him helping me to get someone to reach out to speak with me, but to no avail. COVID pandemic notwithstanding, there should be SOMEONE who responds to customers' needs!”

Posted 3 years ago

“The reason for a new battery is the previous battery needed repairs-luckily it was under warranty. My light still acts up and doesn’t turn on until I connect and reconnect stereo plug in! Love your light and I hope your batteries will continue to work for me. Thank you Please communicate about the repair battery I sent back! I also sent 2 other batteries to repair (previous purchase from you) and I haven’t heard from your technician about the repairs- Again thank you for your attention repairs”

Posted 3 years ago

Hrmmm that doesn't sound right. I've forwarded this over to our Solution Team. Someone should reach out soon to make sure you're taken care of.

Posted 3 years ago

“The cordless light is not easy to turn on and definitely not as bright. I bought it bc the cord kept getting stuck but I don't know if I’ll be using it as much given its lower brightness. I liked the cord they used to make it was much shorter. Dont know why they cant do a short cord.”

Posted 3 years ago

“Very good quality.”

Posted 3 years ago

“Sistema di illuminazione molto efficiente ! Lo ritengo indispensabile per lavorare nel modo migliore”

Posted 3 years ago

“I had the worst experience ever with this company unfortunately! I would have given less than a star. I ordered my ergoprismatic loupes in January and I just got it a week ago, their measurments were not right they had me make measurements and send them and finally they made one by guessing some measurements. The loupes are horrible! Wrong working distance, double vision, dark field. Wrong magnification that doesn’t make a difference to wear it or not besides making me noxious for the wrong measurements. The customer service are unresponsive and not reliable. They opened a ticket and had me adjust it in which it makes them worse than better and doesn’t work and they still want me wait for a solution that never come up!”

Posted 3 years ago

Sorry to hear about your experience so far. I've personally forwarded this over to our Solution Team Supervisor. Expect him to reach out to you soon.

Posted 3 years ago

“Great service and follow-up. Custom adapted my older loupes”

Posted 3 years ago

“Good luck 👍🏻”

Posted 3 years ago

Sorry to hear about your experience so far. I've personally forwarded this over to our Solution Team Supervisor. Expect him to reach out to you soon.

Posted 3 years ago

“Quick delivery and it works perfectly well with my orascopic frames.”

Posted 3 years ago

“I have been using my light for the past couple of weeks and I am beyond happy with how practical and useful it was. Very fast shipping and easy assembly. Highly recommended!”

Posted 3 years ago

“I couldn’t do my job without your products. Thanks!”

Posted 3 years ago

“It’s a great shield, however it doesn’t accommodate my loupes light.”

Posted 3 years ago

While our LumaShield does work with many loupes+light combos, there are some that may require an additional piece or two to get the right fit. One of our Agents will be reaching out to you soon to find a solution!

Posted 3 years ago

“I have been very happy with the product in the past. On this occasion despite sending pictures of the flip up loupes, the mounting bracket did not fit and I had to make workshop modifications to loupes and bracket to be able to use it”

Posted 3 years ago

Sounds like you received a different mount than the one you needed. One of our Agents will be reaching out to you soon to find a solution.

Posted 3 years ago

“Quick delivery, no complaints. I'm waiting for the ergoprism loupes to come back in stock so I can purchase them as well!”

Posted 3 years ago

«
1
2
...
15
16
17
18
19
»

Lumadent is rated 4.0 based on 379 reviews