Lumadent Reviews

Name: Lumadent
Rating: 3.99

4.0 Rating 387 Reviews

72 %

of reviewers recommend Lumadent

4.0

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the light. Very lightweight and bright.”

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Posted 3 years ago

“Love my Lumadent face shield, it is very light weight and comfortable!”

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Posted 3 years ago

“Allie Poarch was my customer Representative and did an amazing job a communicating in a very timely manner, and helping me make adjustments to my new loupes so that they function perfect for my needs. Very please with the product and especially pleased with the customer service Allie provided. Keep up the great work and thank you!”

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Posted 3 years ago

“This email to request a review has come and I have not received my order yet, it's almost 2 weeks. After 1 week, I followed up with lumadent by email and received no response. The tracking emails are very limited and shows last tracking info as: "departed facility" and that was 3 days ago, nothing since”

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Posted 3 years ago

“Israel was very helpful and timely!”

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Posted 3 years ago

“Unfortunately, I am cancelling my purchase since I had a bad experience and difficulty ordering with Lumadent. NY representative ( Josephine) shifted me on another representative ( Mark) of other states which he didn't want to come to Rochester NY ( EIOH/URMC) for measurements since it's my first loupe purchase nor responded to my email or sms for days, then he directed me to finish purchase with his student's promotion thankfully. After receiving my ERGOFIT Box the frame did NOT fit well (pushing my temples and heavy on my nose) and wasn't sure about my measurements of accurate. I got replied with some of my images are not perfect since it's first time, that's why am asking some caring representative and services to handle my ($3000+) purchase Note: first attached picture was sent to me was NOT mine (it was for somebody in Canada; loss of confidentiality), now I'm concerned about your accuracy in fabrication of this loupe. So wondered how can I purchase Lumadent loupe and light of I started with not getting helped to begin with and high prices for this promising loupe. I believe each one can improve. Lumadent management may need to work on their communication, rep. services, accuracy, confidentiality, and product improvement. I hope could purchase a better services from Lumadent.”

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Posted 3 years ago

“fast shipping and tracking is great.”

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Posted 3 years ago

“Great to work with!!”

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Posted 3 years ago

“I am enjoying the wireless freedom. However, coming from the wired lumadent light, the wireless one is not as bright.”

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Posted 3 years ago

“So far, so tood. Long battery life. My only gripe is they didn’t factor in side shields on glassescmake it difficult to keep quick touch button secured with supplied rubber bands.”

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Posted 3 years ago

“Luma shield came promptly”

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Posted 3 years ago

“I like the company. I just didn't like the flimsy faceshield I got from them. Very cheaply made”

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Posted 3 years ago

“great choice”

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Posted 3 years ago

“Lumadent made it very easy to purchase from their website. Their product was of high quality, therefore, I have no experience with their returns process.”

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Posted 3 years ago

“Great costumer service and superior light. Easy to assemble and the battery stays charged at the brightest setting for an entire work day.”

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Posted 3 years ago

“EXTREMELY FRUSTRATED WITH ABYSMALLY POOR AND NON-AVAILABLE LIVE CUSTOMER SERVICE! As a long-standing formerly happy customer, I purchased a new Prolux essential package in November 2020. I have had problems with cable contact causing the light to go off in mid-procedures. I have been trying to get someone to help me, or to get a warranty replacement, BUT THERE IS NO ONE TO TALK TO AND NO ONE HAS BEEN ANSWERING MY MESSAGES! I even tried to reach out to one of your salespersons (Alex Betancourt) in hopes of him helping me to get someone to reach out to speak with me, but to no avail. COVID pandemic notwithstanding, there should be SOMEONE who responds to customers' needs!”

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Posted 3 years ago

“The reason for a new battery is the previous battery needed repairs-luckily it was under warranty. My light still acts up and doesn’t turn on until I connect and reconnect stereo plug in! Love your light and I hope your batteries will continue to work for me. Thank you Please communicate about the repair battery I sent back! I also sent 2 other batteries to repair (previous purchase from you) and I haven’t heard from your technician about the repairs- Again thank you for your attention repairs”

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Posted 3 years ago

Hrmmm that doesn't sound right. I've forwarded this over to our Solution Team. Someone should reach out soon to make sure you're taken care of.

Posted 3 years ago

“The cordless light is not easy to turn on and definitely not as bright. I bought it bc the cord kept getting stuck but I don't know if I’ll be using it as much given its lower brightness. I liked the cord they used to make it was much shorter. Dont know why they cant do a short cord.”

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Posted 3 years ago

“Very good quality.”

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Posted 3 years ago

“Sistema di illuminazione molto efficiente ! Lo ritengo indispensabile per lavorare nel modo migliore”

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Posted 3 years ago

Lumadent is rated 4.0 based on 387 reviews