Lumadent Reviews

Name: Lumadent
Rating: 3.99

4.0 Rating 387 Reviews

72 %

of reviewers recommend Lumadent

4.0

Based on 387 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 69%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

7758294488

Email:

info@lumadent.com

Location:

10437 Double R Blvd, Reno, NV
89521

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Anonymous

Lumadent 5 star review on 29th April 2021

SEN-HAO CHANG

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love lumadent! But i recently purchased a wireless light which i do love the concept of. But there are 2 batteries and i have to switch them out daily. Sometimes 2 x a day. And in the end of the cycle the light goes so dim i cannot see anything. Lumadent…. Whats hsppening here?”

Helpful Report

Posted 2 years ago

“Phenomenal light that I have to charge once every two weeks. I charge it weekly just in case but it's so nice but having to worry about charge or power output on the light and having everything be so consistent and strong.”

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Posted 2 years ago

“I recently purchased the Lumadent headlight attachment for my surgical loupes. I mistakenly provided the incorrect type of loupes. After discovering this, I contacted Lumadent through their website. The technical representative, Michelle Brown, contacted me within 24 hrs, and resolved the issue right away. The company’s attention to customer service was exceptional and I hope to have the opportunity to let others know how happy I was with my experience. And btw, the headlight is bright, perfect for the office or OR setting! Excellent product.”

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Posted 2 years ago

“Still did not receive my product which I ordered over 3 weeks ago. Paid more for shipping than the product. Very disappointed with the shipping process so far☹️”

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Posted 2 years ago

“Second light from Lumadent. Last one lasted over 10 years. Trying wireless this time. Highly recommend.”

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Posted 2 years ago

“Fast service”

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Posted 2 years ago

“Excellent customer service ,I have a great experience here”

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Posted 2 years ago

“I bought a loupe light and 3 batteries from Lumadent a really long time ago. 14 years ago to be exact. A few weeks ago they started to act up (it happens every few years - the switches wear out and need to be replaced). It would have been easy for Lumadent to make the repair process a pain in the butt - it usually is when shipping to Canada. Instead, my rep Michelle went above and beyond for me, not just exceeding my expectations but blowing them out of the water. I know I'm not the only one out there who really trusts Lumadent. You know you will be taken care of. The company makes great products, but more importantly they stand behind them - even 14 years later.”

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Posted 2 years ago

“So thankful for Lumadent. I can wear my loupes with parts bought from Lumadent. Very affordable.”

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Posted 2 years ago

“I don't get the one yet. It is too slow!”

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Posted 2 years ago

“Used them for a whole day and they worked amazing! Not as bright as my corded version but this one will for sure last longer as there are no cords to break. Very light and the size of the light is good. Have an overhead light on and these and it’s all good. Very happy with my purchase. Shipping to Canada did take over three weeks which was the only downside.”

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Posted 2 years ago

“My lasser board carrying my name I put it on the case but it get separated I think it needs glue”

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Posted 2 years ago

“The dental loupes are very nice. I haven't used them long so will update on that after I've been using them for a while. Just wanted to comment on the experience of purchasing the loupes and contacting and meeting the sales rep. (Location: MN). 1. The sales rep did not seem professional upon our meeting. She would be on her phone sometimes during the meeting. The meeting with her was to measure my working distance as well as just informing me about the loupes I was interested in. 2. She said I would receive a second pair of safety glasses where I can mount my light free of charge with my order but they never came with it when I received my loupes. 3. After I ordered my loupes, I did not get any emails about the order details or a receipt. Thus, I had to contact her again to get a receipt for my records. She kept saying that Lumadent will automatically send me updates on shipping and the receipt but while waiting for the loupes for 4-6 weeks, I never got any order or shipping details. This would have been nice to have for my records and inform me on updates of the package. Overall, didn't really enjoy the experience with ordering the loupes. I wish the experience with the sales rep was better.”

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Posted 2 years ago

“Great customer service”

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Posted 2 years ago

“I place an order for headlights On January 15th from Canada, the item got shipped January 18th. Right now it's February 4th & it doesn't look like that I am going to receive it soon. I am wondering why Lumadent doesn't use better/faster shipping companies? There are so many problems with this shipping company: 1. From the start of the shipping process it has never gave me any delivery estimate date. None! I have no idea when the package is expected to be delivered. 2. The tracking updates are so vague. "Facility in Canada" or "Facility in USA" doesn't tell anyone anything. 3. The shipping process is super slow. So I highly recommend to Lumadent to change their shipping company.”

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Posted 2 years ago

“Seamless reorder”

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Posted 2 years ago

“LumaDent produces a high quality product!”

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Posted 2 years ago

“No real understanding of what I needed or how to solve my problem. This is in spite of my sending multiple pictures of the mount I was trying to repair. The fact that it failed in the first place was bad enough. For detailed failures - you need to try harder.”

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Posted 3 years ago

“Company has been very helpful and responsive to my concerns and questions.”

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Posted 3 years ago

“I needed protective caps for my loupes and they don't make the minis anymore which is dissapointing b/c I only bought my loupes a year ago. I am waiting for a refund now”

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Posted 3 years ago

Lumadent is rated 4.0 based on 387 reviews