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Lupe Technology Reviews

4.5 Rating 694 Reviews
87 %
of reviewers recommend Lupe Technology
Read Lupe Technology Reviews
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Phone:

07539498374

Email:

pablo.montero@lupetechnology.com

Location:

The Cabin, Folly House, Badminton Road
Old Sodbury
BS37 6LR

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Lupe Technology 5 star review on 23rd March 2021
Lisa Kaden
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 24th January 2021
Tim Van Steenoven
Lupe Technology 5 star review on 30th November 2020
Anonymous
Lupe Technology 5 star review on 3rd October 2020
Anonymous
Lupe Technology 5 star review on 2nd October 2020
Mr Grulois Thierry
Lupe Technology 5 star review on 29th September 2020
Naeem Anjam
5
Anonymous
Anonymous  // 01/01/2019
Love it and look forward to more tools. A 90 degree angle brush for tops of woodwork would be great. Also a hose to increase the length of the standard one. It could be one that attaches to the main one.
Helpful Report
Posted 4 years ago
Hi Don Thank you for writing your review and for providing us with your detailed feedback and suggestions. This is definitely helpful and I will be passing it along to our engineers for review. Thanks again! The Lupe Team
Posted 4 years ago
I'd been really looking forward to this vacuum cleaner coming on sale, seemed to take ages for it to get into production. I had very high hopes for this. I've had this a few months now, and wanted to really get used to everything before I wrote a review, so that I could be completely honest and helpful to others. Firstly, if this was advertised as an upright cleaner, this would have 5 stars all day long as it's completely blown away everything else I've used in this category. Unfortunately, as it was being touted as the best all round (including the hose attachment side too), I felt this let it down massively. The hose is way too short, I struggle to do the stairs, as its pulling the cleaner over when I'm only doing the next step up from the one the cleaner is sat on. I always use two hands when I use a hose as I feel this way gives me the best control, but with this you have to use one hand to hold the cleaner, while left flapping about with little control of the hose in the other hand. On top of this, I find the suction isn't the best through the hose attachments. I think this would benefit immensely from a motorised head, like a miniature version of the main head, and also a much longer hose. I think improving the hose side of the vacuum cleaner would definitely make this a world beater!
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Posted 4 years ago
I love your company. I love your story about how you wanted to innovate and risk it all to achieve that goal. You succeeded. Your product is great. That said, perhaps a point about the name. Lupe might be considered offensive by some, being a mexican name and reinforcing the stereotype of latin-american maids. It could play a role in the effectiveness of widespread adoption of the brand.
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Posted 4 years ago
Great power and suction! Pretty quiet also.
Helpful Report
Posted 4 years ago
Hi Rod Thank you so much for taking the time to review our Pure Cordless & for your positive comments. We really do appreciate customer feedback & I will make sure this gets back to our team. Kind regards The Lupe Team
Posted 4 years ago
Lupe Technology promises a powerful vacuum and kept us informed of the process during COVID times.
Helpful Report
Posted 4 years ago
Hi Thank you so much for taking the time to review our Pure Cordless & for your positive comments. We really do appreciate customer feedback & I will make sure this gets back to our team. Kind regards The Lupe Team
Posted 4 years ago
I love it. My Lupe vacuum achieves what I wanted. I have two cats. Keeping the attachment parallel to the surface is sometimes an issue. Unless I power up with the plus sign. I am really very pleased, you have made a great product. I love the portability along with the full function carpet vacuum. Attachments are handy. Easy to empty, easy to clean. I wish I could get one in my favorite color. My only complaint. Blue
Helpful Report
Posted 4 years ago
Hi David Thank you for taking the time to reach out regarding your experience. I will share your thoughts and feedback with our team directly for further review. The Lupe Team
Posted 4 years ago
The communication during the Kickstarter campaign was very good. We always felt like we were kept in the lupe ;). Looking forward to seeing what they come up with next!
Helpful Report
Posted 4 years ago
What I like: - 1L volume of the dust bin - high power and good cleaning ability - can stand by itself - in less than a minute I can remove the dust from the bin and clean the inside of the dust collector - filter not necessary to buy, just clean with water - battery removable and easy to charge - on low power battery capacity is enough - the two accessories are really nice for hard to reach places or soft carpets What I don’t like: - doesn’t go under beds and sofas — too big — this is my biggest concern at the moment - always turns the roll and normal power mode on — would be great if it could safe the previous state (for me low power and deactivated roll is what I use most of the time) — maybe something to fix with a software change, even for current users? - a bit on the heavy side, but of course can stand by itself - sometimes if it gets blocked by a carpet I have to wait a couple of seconds until I can use the buttons again - on high power it doesn’t last long, but of course the high power is very high
Helpful Report
Posted 4 years ago
Hi Alexander Thank you for reviewing our Pure Cordless. The cleaner head is 75mm high so, even though it should fit under most furniture, we would recommend using the hose attachment under your bed and sofa. As for blockages when cleaning carpets: some types of deep pile carpets may cause the brush bar and roller to stop. Try decreasing the power of your machine and then try again. Let us know if you are facing any further issues. Best, The team at Lupe
Posted 4 years ago
Actual rating: 4.5/5 stars. I love this vacuum. It is superior to my previous Dyson, and the fact it is cordless is fantastic. The suction is great and over time I've pulled up lots of pet hair and dust from my carpet that otherwise likely would have just stayed. I don't really have complaints, but I will say the battery life isn't fantastic. I have an 800 sq ft house and I can do the entire house on the normal mode, but on high suction mode it only lasts a few minutes. Hopefully over time battery life can improve. The one thing I cannot evaluate, but is important to me, is the ability to service the vacuum if/when things break. This was a selling point to me originally, that parts would be available to fix it. I hope this is so because something will always break. Thanks for a great product, Lupe. I hope your business does well and is around for a long time.
Helpful Report
Posted 4 years ago
Hi Joshua Thank you for your positive comments & it’s great to hear you love our Pure Cordless. Regarding the battery: We would recommend using the eco mode as your default setting as the suction power on eco is excellent and will still get your carpets deep cleaned. Alternatively, spare batteries will be coming online for sale soon. Please keep an eye on our website. We really do appreciate feedback & I will pass your comments on to our team Best The Lupe Team
Posted 4 years ago
The good bits: The Lupe has the best suction I have ever had from a vacuum cleaner, even on the lowest power. Its power is far superior to Dyson and I can vacuum my entire house using the lowest setting. The bad bits: There seem to be a few design flaws. The hose is too short and you end up pulling the vacuum over. The dust bin is a nightmare to empty. All the dust gets stuck around the filter. Its a real problem to get out. The help desk told me to get it out with my fingers or a brush which is disgusting. I am asthmatic so this is less than ideal. The additional tools are very basic, I would expect more from a vacuum at this price level. I decided to keep the Lupe simply because I couldn't be bothered to return it and the suction is far superior to any other machine I have used. However let's see if it continues to perform six months down the line.
Helpful Report
Posted 4 years ago
Hi Debbie, Thank you for reviewing the Pure Cordless and for providing us with your detailed feedback and suggestions. I'll be passing it along to our engineers for review. With regards to emptying the bin more easily, I would suggest reading the below page as the last section explains how to remove the cyclone to dislodge any debris stuck in the bin. https://lupetechnology.com/pages/get-the-best-out-of-your-pure-cordless Best, The team at Lupe
Posted 4 years ago
This team has been nothing short of amazing through this entire crowd funding process. Professional and customer centric. They have delivered a great product and every one is always asking how can they get one!
Helpful Report
Posted 4 years ago
Hi Jeremie Thank you for your positive comments. I will be sure to feed this back to the team Kind regards The Lupe Team
Posted 4 years ago
What a pleasure - Lupe Technology is obviously an organisation that takes great pride in their product and customer service. They are efficient in communications and in getting your purchase to you. It’s been a long time since I felt my custom was genuinely appreciated. I wish more organisations were like this.
Helpful Report
Posted 4 years ago
Battery life is not enough. We have to use it in 'max' mode most of the time, which cleans well, but the battery only lasts 15min. We have a Dyson V11 that last much much longer. This isn't spelled out clearly on the marketing page - just says "up to" 60min runtime. If we knew it was really 15min I would have passed or at least bought a second battery. Otherwise the vacuum seems well thought out and solidly built. Hopefully next generation will have better battery life.
Helpful Report
Posted 4 years ago
Hi there, Thank you for taking the time to review your Pure Cordless. See below the battery run time on each power mode: 1. eco: power level for maximum cleaning time, up to 60 min. 2. normal: default level that is suitable for general use, up to 30 min. 3. max: enhanced power for particularly dirty areas, up to 15 min. The above is available from the Pure Cordless FAQ page (https://lupetechnology.com/pages/pure-cordless-faq). We would recommend using the eco mode as your default setting as the suction power on eco is excellent and will still get your carpets deep cleaned. Alternatively, spare batteries will be available to purchase from our website early next year. Best, The team at Lupe
Posted 4 years ago
Had the lupe a while now. Won’t comment on addons, depends how you use them. Main body has exepternal pick up. Light, stands upright well. Use it mostly on setting two. On some carpets I can’t move it on setting three. Picks up pile well. Once use to waist bin, easy flips open. + can remove filter and black vortex. To give a good clean. I have two dogs and one is a German shepherd. Well pleased. I had a fault on mine after a few weeks. Silk seal came away from the cleaning head. Emailed lupe. Reply within a few hours. Saying manufacturing fault. Sent new part and asked if I was able to fit as it was only two screws. All sorted and part arrived two days later. Everything looks so easy to replace. Picks up dog hairs and fine particles. All I can say on pick up power is, wow !!! I live in a two bed bungalow only use setting three now and then. Never ran out of power yet. I vacuum more often as it’s so light and easy. I have put it through it’s paces and am very happy with my perchase and customer service. Tks lupe. My last vacuum had a cord and a ball. And likes animals.
Helpful Report
Posted 4 years ago
Hi Derek Thank you so much for taking the time to review our Pure Cordless & for your positive comments. We really do appreciate customer feedback & I will make sure this gets back to our team. Kind regards The Lupe Team
Posted 4 years ago
We love the forward looking design and swappable parts, as well as not being restricted by a cord for an upright vacuum. The suction functions well. The sound is a bit high pitched and more irritating than expected. Would prefer a more traditional handheld mode. But overall would recommend it.
Helpful Report
Posted 4 years ago
Hi Adam Thank you for taking the time to reach out regarding your experience. I will share your thoughts and feedback with our team directly for further review Kind regards The Lupe Team
Posted 4 years ago
This vacuum is amazing! It does everything advertised exactly as it is advertised! I was skeptical before it arrived. I mean - it’s a vacuum, right? How great can it be? It’s as great as they say it is!
Helpful Report
Posted 4 years ago
Hi Matthew Thank you so much for taking the time to review our Pure Cordless & for your positive comments. We really do appreciate customer feedback & I will make sure this gets back to our team. Kind regards The Lupe Team
Posted 4 years ago
The Lupe has been awesome! I love the compactness of the attachments and that everything fits “on board.” The weight of the vacuum being in the center of the appliance and not at the top is great. The battery life is stellar too!!! Much better than other cordless vacuums I have tried. I find it sometimes struggles with larger particles, but only the ones I can easily pick up. So happy with our Lupe purchase.
Helpful Report
Posted 4 years ago
Hi Thank you for taking the time to reach out regarding your experience. I will share your thoughts and feedback with our team directly for further review. Kind regards The Lupe Team
Posted 4 years ago
Dear potential buyers, the Lupe Pure Cordless is a masterfully designed, intuitive and rock solid vacuum. Not sure how they do it, but the performance really can keep up with mid range corded devices. I do love it!
Helpful Report
Posted 4 years ago
Thank you so much for taking the time to review our Pure Cordless & for your positive comments. We really do appreciate customer feedback & I will make sure this gets back to our team. Kind regards The Lupe Team
Posted 4 years ago
I am disappointed in the quality of the vacuum and in the amount of communication offered during the fulfilment process. The emails were few and far between and I was often compelled to google and check other places to make sure I wasn't missing something because info was so rare.
Helpful Report
Posted 4 years ago
Hi Shannon, Thank you for your feedback. We have designed the Pure Cordless with the best quality materials and component for extra durability so we are sorry to read you have been disappointed with the quality of your machine and would welcome further feedback should you be happy to provide some. With regards to communication, we have given monthly updates during our crowdfunding campaigns as well as replied to any customer enquiries coming to us so that our customers could follow our journey. Again, please accept our apologies if we have missed any of your queries. Best, The team at Lupe
Posted 4 years ago
Firstly this is a great product, a lot better than our Dyson big ball vacuum. It is easier to maneuver and not having a power cord that gets in the way is also much better. Although it can be converted in to a handheld unit, it is not as versatile as other dedicated handheld vacuums, however it is a nice feature to have. As this is a first generation model, I would like to see the following improved in future models. 1) longer battery life so you can use it on high suction mode for longer, 2) a more comfortable handle for handheld use (the long handle attachment port release switch gets in the way), 3) accessory attachment clips to be on the opposite side so I don't have to fight with twisting the vacuum hose to use them the right way up and 4) the ability to turn on and off the brush head with my foot not just a button on the main body & maybe to also not have the brush head start automatically when moved from the upright position. Again I'm very impressed with this unit and won't be going back to using the Dyson any time soon.
Helpful Report
Posted 4 years ago
Hi Jason Thank you for taking the time to get in touch & let us know your experience with our Pure Cordless. As a rule, we usually recommend using the eco setting which will still get your carpets deep cleaned. Additionally, spare batteries will be coming online for sale, so please keep an eye on our website. I will pass your other comments on to our technical team Thanks again for your review Best The Lupe Team
Posted 4 years ago
Lupe Technology is rated 4.5 based on 694 reviews