London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,409 reviews

Customer Service
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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

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“Was not happy going through security because my belongings i.e. Handbag with passports money etc went through the scanner before I got through any one could have picked up my bag & belongings considering I was being checked for security reasons I did not feel my belongings were secure anyone could have tampered with them before I managed to retrieve them back”

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Posted 7 years ago

“Extremely expensive like most things at Luton airport. Some say it's chaos due to the building work but have been using this nearby airport for many years and always chaos. New multistorey car park a long overdue addition and good but, of course, usually twice the price of the others. Drop off an absolute rip off at £3 for 10 minutes.”

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Posted 7 years ago

“I dropped my son and he's friends off at the drop off point, was there for about a minute. When i went to go out I got ROBBED, i had to pay £3, talk about daylight robbery. I get annoyed when I have to pay a £1 sometimes to go to the toilet, but at least you can sit there all day.”

Helpful Report

Posted 7 years ago

“Parking was no problem at the Short Stay Car park, but it is chaotic and unpleasant because of the on-going building work, poor road conditions and unprofessional car park staff. As we were walking away from our car we got almost run down by a car and got covered in muddy water as the car speeded by. As they parked up I complained to the man. I was not sure if he is part of the airport "meet & greet" service but he appeared not to understand English and immediately got the car park official to come over. We are still uncertain why but he started shouting, first at the man then at me. He never asked what my complaint or enquiry was, just kept shouting. I could not understand what he was shouting about. When I interrupted him to state what the issue was, he became very aggressive. My son got so scarred that he run to my friend. My husband was trying to help but it was clear that the man could not hear us because of his blind rage. I have never experienced such aggressive and abusive behaviour from an official representing a company. It was shocking and unacceptable by all standards.”

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Posted 7 years ago

“Signage very confusing for meet and greet. almost missed my flight. Complete waste of money. Don't use!!!!!”

Helpful Report

Posted 8 years ago

“Drove around for 30 mins along with other people looking for parking, car park full and pre-booked. In the end had to park in a staff space. Very stressful start to our holiday won't be using again”

Helpful Report

Posted 8 years ago

“The car park are rubbish muddy no one to help, no proper sign to show how to get in the short stay car park and no proper sign exit, also when left the car park no sign where to pay, it very expensive for 30 minutes it £7.00, will never use again .”

Helpful Report

Posted 8 years ago

“Stay away unless you want the real experience of going through a refugee shelter. Utterly disorderly and disgusting with long queues, lack of any (unhelpful) staff, lack of any information boards, lack of shelters against wind/ rain and a whole bunch of people who add to the mess speaking partial English and having no sense of any etiquette. Felt like a bunch of cowboys running an airport with services which makes some of the third world airports look so glamorous. I would never ever even be tempted to step foot in this crazy nut house as it spoils the whole experience of a vacation. Better a little bit extra and fly from elsewhere.”

Helpful Report

Posted 8 years ago

“TIP: use the LONGTERM carpark, for goodness sake... upto 1h: FREE / upto 2h: £1. (and use your common-sense by NOT staying over 2h, otherwise you'll pay the full day rate of £21.) It takes all of 10mins to/from terminal by fairly frequent free shuttle buses (though always leave extra time, in case of unexpected delays!). They do not want you to use the overcrowded SHORT and MID term carparks, hence why they have priced them accordingly, as discouragement. (incidentally, at time of writing, Stansted offer the same price, but at their *MID term* carpark!) Learn the new airport parking systems (most drop-off is charged now), ALWAYS give yourself extra time, then you'll not have the pain of paying through the nose.”

Helpful Report

Posted 8 years ago

“If you are thinking about using this airport Think again. Be very very careful when using the car parks if you run over the free period you will be ripped off with totally unjustified charges which you may need a mortgage to pay for . That's apart from the fact that you will get wet cold waiting for a bus to take you to the car park and when it turns up if it's full you will definitely run over time and with a very rude and unhelpful operator on the other end of the intercom it will cost you..........you have been warned the are also not interested in you making an appeal against the charges I would like to know exactly how much money they make per day it must run into the millions and they don't even wash the car or give you a cuppa wont use this airport again........................”

Helpful Report

Posted 8 years ago

“I travel at least once a month from Luton and use either mid term or long term car park. Last night on returning to Luton it was pouring with rain and the new arrangements mean there is no shelter when waiting for the return bus to the car park. I was informed this is not a temporary arrangement and there are no plans to provide any shelter for customers who use the on site car parks. Obviously LLA does not care about the health or welfare of its customers. Whilst I appreciate they have to reorganise the site to i'mprove the service its crazy not to provide shelter for people returning from warmer climates to the British weather. All the road works mean you have no alternative to wait in the open rain snow or shine....and don't get me started on the astronomical prices. Poor show LLA.”

Helpful Report

Posted 9 years ago

“Was in the mid-term car park last night for 33 minutes. Effectively I was charged £7 for 3 minutes as the first 30 minutes are free. Jst to advise it is impossible to collect someone from arrivals to help with their luggage and return to the mid term car park in under 30 minutes using the mid term courtesy bus. We could not have gone any quicker so suggest if you are thinking of doing this as an option to avoid parking charges don't. Also, it was pouring with rain last night and got drenched at the designated stop outside arrivals waiting for the courtesy bus as there is no shelter. So not only did I get ripped off I also drove home wet through. Thsi airport really needs to think again about its parking arrangements, its capacity and the knowledge (look at the reviews) that all customers who park their car to collect and drop off passengers are feeling totally ripped of.”

Helpful Report

Posted 9 years ago

“Outrageous charge of £2.50 just to drop someone off or pick them up, when you will be in the car park for about a minute. Luton airport introduced charges to make money at the start of the recession and is now just coining it. Parasites.”

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Posted 9 years ago

“£2.50 minimum to pick up or drop off. This has risen from 50p in a very short time. Absolute daylight robbery. Luton borough council should wake up and haul in the Spanish company running the airport as it gives Luton a really bad name.”

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Posted 9 years ago

“Luton Airport is just another airpot that grabs money from captive customers. The roads are blocked with traffic because of the stupid roadlayouts. There is no where to drop off or pick up for free! ITS A DISGRACE !!! Even if you park off airport the pick up point have bus shelters that are so small only about 6 people can take shelter!!”

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Posted 9 years ago

“I travel from Luton for holidays at least twice a year and the walk from the parking set down to the Departures terminal is far too far - it can rain and one gets soaking wet walking to the Terminal and that's before one sits in aeroplane for hours+ to destination abroad. With all the things going on at Luton for goodness sake get somewhere near yes near the terminal for us coming along with cases and paying for a trolley, which at £2 is a rip off as is the car parking/drop off fee being £2.50. Stop taking our money and improve the Depature points. Very disgruntled persons. BEDFORDSHIRE.”

Helpful Report

Posted 9 years ago

“Used the priority parking option which was twice the price of other meet and greet services.The web site says it is next to the terminal with a few seconds walk.I booked it well in advance about 4 months.Got there it had moved to the short term park area.Much longer walk in pouring rain to the terminal.They hadn't bothered to email to tell me this.Signage very poor,eventually found where they had moved to.Park area very small. Staff very helpful but said they expect to move much further away soon as their area is being given over to coach parking.I will be looking at other options as regards meet and greet at Luton in future.”

Helpful Report

Posted 9 years ago

“Charged £23 for just over an hour's parking! Followed a sign which encouraged Mid-stay carpark for dropping off - half hour free, but no warning of cost thereafter until you get to the exit barrier (Did I miss something? Should have read airport website first) Be warned - Luton want us all to pay for their redevelopment... by stealthy means.”

Helpful Report

Posted 9 years ago

“A buss driver transferring me to the carpark very rude and unfriendly. Made my journey really unpleasant”

Helpful Report

Posted 9 years ago

“Very quick to transfer from car park to terminal. Only negative is that car park isn't big enough. Had to drive round and round looking for a space”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews