London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I will never use it again. Like most other pre bookers the exit did not accept the card we were issued with on arrival. A very stroppy female assistant informed us that she had to have the booking ref or we had to pay £140 to exit. This is the second time this has happened so it is obvious to me that the ticket never recognises the ticket. I gave her the reg as I did last time and she refused to take it. I said I was not going to empty my suitcase. She then found it almost instantly she was clearly not telling the truth. Absolutely awful customer service. After a relaxing holiday we had to argue to get out when we had pre paid. I doubt anyone gets out without being asked to pay. Fine but don't argue with the cuz stoner when they explain.”

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Posted 10 years ago

“The car park recognised my registration, but not my booking confirmation order.”

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Posted 10 years ago

“We had a really early flight. Car park was empty first thing in the morning, the bus was on time and the transfer to the airport and was quick and painless. I've had issues with tickets at Gatwick and the car not being recognised, but Luton was great no issues at all. Returning back was painless too.”

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Posted 10 years ago

“Prebooked the short-stay carpark and found it very convenient. Unfortunately, the numberplate recognition system failed to recognise my number on entry. However, on exiting the carpark on my return, it was resolved very quickly. Just had to press the button at the exit barrier, quote my booking reference number and the very helpful person at the other end raised the barrier to let me out.”

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Posted 10 years ago

“Excellent, there is nothing else to say. Good luck and thanks a lot for your service.”

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Posted 10 years ago

“Nice and close to Terminal. Booked and Prepaid but upon exiting car park my ticket demanded payment. Contacted assistance via the button, gave my details and barrier was raised.”

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Posted 10 years ago

“Only spaces available at the very back of the car park The camera did not recognise the car on exit, had to contact the help service. Car park spaces bot big enough for cars bigger than medium sized hatchback.”

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Posted 10 years ago

“worst and most expensive compared to any of the other London airports ... I used Mid Term car park and I was surprised to see: bad surface, parked on a gravelled area (as soon as you enter the car park on the left hand side) I used extensively Gatwick and Stansted car Parks and they are far better and definitely cheaper... I won't even say that PickUp and DropOff are a rip off, even Heathrow has free drop off and Luton as an airport that is very poorly connected with trains and other transport means (excluding road), which makes it very likely for someone to go there by car or private hire, has a price of 2 pounds... That is legalised stealing! I always avoid flying from Luton if possible because of the way things are organised to make people put their hands deep in the pockets for any service related to it ... and the service unfortunately is worst than all other London airports! Shame”

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Posted 10 years ago

“made it all easy”

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Posted 10 years ago

“Very very god ????????????”

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Posted 10 years ago

“This was our second use of medium term parking at Luton. The rate (if booked well in advance) is very good. Entry and exit all automatic on number plate recognition. Buses to and from the airport come promptly and take about 5 minutes to get between the terminal and the car park. Just remember to note down which lane you've parked your car in! We will use it again.”

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Posted 10 years ago

“When we got to the barrier to leave, it asked us for another £60. Mistakes happen so pressed the button which took an eternity to be answered but once answered barrier was opened.”

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Posted 10 years ago

“As normal, the ticket didn't work on exit and I had to ring through and quote my booking reference - so make sure you have it to hand and not in your case!”

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Posted 10 years ago

“Yet more improvement in signposting to the car park would be helpful. The area is inundated with notices and newcomers have a hard task in picking through all the messages. Procedures at entry point could be better displayed on boards with large lettering. But the bus service is always pretty good in our experience. Drivers are halpful and place feels secure enough.”

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Posted 10 years ago

“Parking was fine with the bus frequency good. This time no waiting for the bus to fill up with fuel.”

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Posted 10 years ago

“easy & straightforward, busses are fairly regular so didn't have to wait long.”

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Posted 10 years ago

“Easy to book, Car registration recognised on arrival. Problem with ticket on exit but quickly sorted. Will use again”

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Posted 10 years ago

“Reservation not recognised at exit gates but quickly resolved by the staff”

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Posted 10 years ago

“Despite pre-booking and returning late at night after a long flight, I was unable to exit the mid-term parking and the machine requested a payment of £160. This was really frustrating as the first attendant on the radio system demanded the booking reference number and would not accept the registration number to check the booking which involved me emptying my case. I was further frustrated after a delay to be told by a second attendant they could use my surname to check the booking!!!! I will consider alternative parking at my next visit to Luton”

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Posted 10 years ago

“Professional !!!”

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Posted 10 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews