London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

Write Your review

Tell us how London Luton Airport Operations Limited made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“COMPLAINT Booking reference JNN51 Short-Term Last-Minute Flexi-Saver. LB60 DDJ 1. I found that the entrance to the short-term car park was not clearly marked and I went the wrong way. Particularly If you are travelling alone, signs which are clear and visible are important. 2. The surface of the car park seemed uneven. 3. I was dismayed to be charged an extra £74 for extra time. I had pre-booked on-line for the period Friday 17th April 0900 until Saturday 18th April 21.00 for the sum of £40.99. This seemed a fair rate. I arrived at Luton Airport earlier than planned on the 17th April as the road conditions were much better than I thought they would be and I entered the car park at 07.17. On my return, the flight had been delayed so I did not exit the car park (via exit 2) until 22.09. I was shocked that I was charged a further £74 for the extra time (receipt 049410) and there was no employee available either in the airport terminal or the car park to discuss this with although I tried to find someone. I was not aware that the extra time would cost so much and this should have been noted more prominently in the booking conditions. I would be very reluctant to ever park at Luton Airport again and I was disappointed with the experience. To pay £114.99 for two days parking is simply too much. Carol J Hughes-Hallett 06/05/15”

Helpful Report

Posted 9 years ago

“Very close to departures, easy to get in, the surface of the car park is a disgrace and the cameras never read my numberplate properly so its a pain to get out when pre-booked.”

Helpful Report

Posted 9 years ago

“What's more convenient than a 4 minute exiting walk to the airport?”

Helpful Report

Posted 9 years ago

“Too long time waiting for the bus in the parking lot!”

Helpful Report

Posted 9 years ago

“Only issue I had was the row on which I parked there was no reference marking When your parking in dark conditions and the returning late at night if would make sense that a row of cars i parked in was indicated somehow”

Helpful Report

Posted 9 years ago

“Brilliant service, will use again and again and again.”

Helpful Report

Posted 9 years ago

“Used the Mid-Term Park as I always do but this time on my return had to wait an unusually lengthy period for the Car Park Bus.”

Helpful Report

Posted 9 years ago

“It was good and quick. We were very happy with Luton airport parking. We will book it again.”

Helpful Report

Posted 9 years ago

“Good price, convenient to the terminal too. For that little bit extra you avoid having to get buses both ways. Good value for weekend break”

Helpful Report

Posted 9 years ago

“Add pedestrian access to that it is safe to cross the road and access the terminal on foot.”

Helpful Report

Posted 9 years ago

“Ticket said I owed £54 upon exit even though I prepaid. Fortunately I was let through by a remote security guard though. Although he said my name and asked to confirm so not very secure compared to just asking for my name as anyone could have been driving my car out! Otherwise all fine.”

Helpful Report

Posted 9 years ago

“No problems, parking was easy, the shuttle bus arrived within 5 minutes and delivers you near to the airport arrivals area.”

Helpful Report

Posted 9 years ago

“When exiting the car park I was asked to pay £37 despite having pre booked and paid for my parking. I then had to wait at the barrier for someone to answer the phone to let me out. This is pretty basic stuff. If you're going to operate a pre booking system it should, at the very least, recognise when people have pre booked.”

Helpful Report

Posted 9 years ago

“The booking, access and location in terms of terminal was all very good as was exiting when prepaid. The issue was with finding a space - parking seemed random with no clearly marked bays. Also the surface was awful in many places - would a little tarmac go a miss?”

Helpful Report

Posted 9 years ago

“Pre-booked, everything worked out fine. Slight glich when I came to leave as my registration number was printed incorrectly on the parking ticket (out by 1 digit). However when I got to tge gate the operator on the inter-com was very helpful and got me on my way within 5 minutes.”

Helpful Report

Posted 9 years ago

“All good very flexible nice set of blokes”

Helpful Report

Posted 9 years ago

“There was a 25 minute delay waiting for the bus to go back to the car park. This is frustrating as you can walk it in 10 minutes. Knowing when the bus was due would help you to make the decision whether to walk or not. It would help if there was a direct walking path also.”

Helpful Report

Posted 9 years ago

“Poor communication when trying to call and discuss the parking prior to arriving Poor quality parking roads Robotic unhelpful "jobsworth" of a driver”

Helpful Report

Posted 9 years ago

“I haven't used the car park yet so I'm not sure why I've been asked to give a review....”

Helpful Report

Posted 9 years ago

“it all worked fine without any issues.”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews