London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

Write Your review

Tell us how London Luton Airport Operations Limited made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was easy to access the parking from the M1, although the signs at the airport definitely need refreshing-- the directions said to follow the pink signs, but the signs are so faded you can barely see them! The whole car park feels like it could use a refresh- the ground could use resurfacing and the walls in the waiting areas are not securely fastened so they flap around in the wind. That said-- the service was great. We didn't wait more than 5 minutes on either end, and transfer took about 10 minutes. I would definitely park there again.”

Helpful Report

Posted 9 years ago

“The parking itself was fine but the connecting bus service was a major disappointment. There are simply too few buses meaning each one is packed and they are around 25 mins apart. On both occasions our 16 mth old got quite upset being jammed into a bus in his buggy alongside strangers stood beside him and surrounded by bags. The journey to the airport was heavily delayed by congestion at the terminal entrance - there is insufficient space for the number of buses. On the return we had to wait half an hour for a bus, alongside a growing crowd of about 150 people, all looking to get on the bus when it finally came. As an indication of the frustration some pele chose to get a taxi from the nearby rank back to their car rather than wait for the bus and the inevitable crush. When it came it was more akin to Getting on a tube train at London Underground during rush hour. This service needs improvement and will make us think twice about using Luton again (not helped by the one hour delay before the baggage arrived).”

Helpful Report

Posted 9 years ago

“Tight parking spaces and slow buses - two arrived at terminal but only dropped off passengers!! Waited a long time with a lot of other people before the journey back to the car park. Not a good experience.”

Helpful Report

Posted 9 years ago

“Superb location, speedy bus service, excellent instructions on what do do upon arrival and departure. Will most definite use again. Thanks for such great service at a fair price.”

Helpful Report

Posted 9 years ago

“Easy to book, plenty of parking spaces and well sign posted. Perfect. Thank you.”

Helpful Report

Posted 9 years ago

“Easy to book, easy to access, transfer bus quick, will use again”

Helpful Report

Posted 9 years ago

“Thank you for this service. It is easy to use, you have to pay online in advance and then just get there, enter the parking area and that is it. No hussle, no queue, no waiting time. The bus service is quite frequent so I have had only positive experience so far.”

Helpful Report

Posted 9 years ago

“Poor selection of stores, and what there is in the terminal is overpriced, what is also disgusting is the way this poorly managed airport RIP OFF the car drivers and have seen fit to introduce a 20% increase in drop off charges, this stinks and the management should hold there head in shame. But as they are also involved with the incompetent Labour run council, this is par for the course. I use numerous airports throughout the world and Luton is quite possibly the worst airport I travel through.”

Helpful Report

Posted 9 years ago

“Perfect. A huge plus above the other parking options. No waiting for drop-off and effortless collection at 2am.”

Helpful Report

Posted 9 years ago

“No problems but returning was different!”

Helpful Report

Posted 9 years ago

“Pre paid but when I returned and put the ticket in to exit it said I owed £84! Pressed for assistance, waited a very long time and then attendant was quite impolite. Before I could even finish my sentence he just said "Name?"...I waited and waited.....and then he said "ok" then the barrier opened. No apology, just rather rude.”

Helpful Report

Posted 9 years ago

“I am very happy and am Extremely likely to use this service again.”

Helpful Report

Posted 9 years ago

“Easy to find parking and good bus service but the bus on both trips was quite packed.”

Helpful Report

Posted 9 years ago

“Used priority parking last year it was excellent, have booked it again this year for dates in June and September.”

Helpful Report

Posted 9 years ago

“Extremely disappointed due the fact had to wait for more than 45 minutes to get a transfer. One driver refused to Board a passenger because they haut bought coffee. As per his bus rules no food or drinks are allowed on board. After paying such a out of money. No satisfaction and customer service towards paying customers. Driver extremely rude...!!! Severely delays to get another bus. 2 transfer bus came out of service. Will not recommend or use again.”

Helpful Report

Posted 9 years ago

“Parking fine, but transfer bus is very infrequent (20+ minutes wait) on the way to the airport. I waited 25 minutes for a bus to the car park when I returned, before deciding to walk to the car from the airport instead. I still beat the bus to my car.”

Helpful Report

Posted 9 years ago

“Excellent service, first time used and it was so simple. Lovely to come back on a late flight and have your car waiting. I will definitely use again”

Helpful Report

Posted 9 years ago

“Process quick and easy”

Helpful Report

Posted 9 years ago

“Very simple procedure to follow on the web site - Easy to use and navigate around.”

Helpful Report

Posted 9 years ago

“Normally park at long term but on a Sunday red-eye and did not want to risk the road works. Only a relatively reasonable price (£26 for about 36 hours, pre booked) and convenience for terminal saved this rating from "Poor". Given that it is a premium parking area, it is a disgrace. Confusing entry signs, appalling rutted surface, and no obvious exit signs, the exit actually being the double back on a one way entrance…in which people had parked!! I have seen pop up match day parking lots in better condition and better signed. Although pop-ups don't have the nifty no. plate recognition system that makes getting in/out whole seconds faster. had to return the folowing day - £7 for 40 mins, most of which was caused by an airport that can't manage passport flow whilst new scanners are being installed.”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews