London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,408 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

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Metrics

3.7

Based on 2,408 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mid stay very convenient but also very expensive! Stansted short stay would actually have been cheaper.”

Helpful Report

Posted 9 years ago

“1) Overall the facility was satisfactory with the following exceptions a) In the cold weather to have to wait for the transfer bus in an open shelter was rather painful. b) The exit card obtained when entering the facility did not work on the way out. Although your operator answered fairly promptly, it was rather upsetting to use the card several times before help was offered. 2) Subject to the items above the price seemed reasonable, but in the future I would have some doubts about using the car park.”

Helpful Report

Posted 9 years ago

“Overall experience quality improving from what it was a couple of years ago. Continued points of frustration remain: (1) Tortuous route when disembarking plane - escalators from the up/down levels would improve comfort and efficiency of transiting passengers. (2) No covered walk ways to/from bus stops or short stay car park.”

Helpful Report

Posted 9 years ago

“Parking this time was ok. Generally though :- 1. I hate the fact that I have to pay to drop someone off when Im not even flying! 2. I find the short-term parking ok 3. I cannot understand why I have to pay £2 for a trolly 4. This time I noticed one of the valet parking guys leaning on my bonnet, using it as a table...! 5. Ive used the short-term parking many times and this time was, I think, the first time it let me out without having to contact the operator (or paying ~£120 again!)”

Helpful Report

Posted 9 years ago

“Not sure this is very helpful as our booking is not until 5th January 2015!!”

Helpful Report

Posted 9 years ago

“In the long term car park there is a special needs shelter near the exit which says don't wait here for a bus and two arrows pointing to nowhere as alternatives. Only by chasing the bus around could we guess what stop it was heading for. Very poorly marked in long term car park itself.”

Helpful Report

Posted 9 years ago

“I was surprised to get a request for a review from you, as I will be travelling in a month's time! I can only assume that I entered the month of December, not January. I have emailed Luton Airport Parking asking that they confirm my booking of 26-29 January. I'm assuming that it will be straightforward for them to do this, in which case I'll award them a 'very good' star. If I get no response then I'll award a 'very poor' star and I'll rebook parking with another provider. Gordon Young”

Helpful Report

Posted 9 years ago

“Parking as easy to find and buses back and forth were good. The online booking in advance could have been nice to have had the parking valued for this, in stead of having to pay for my ticket at the gate. overall the luton team were very quick to refund my booked request. I had made error on the departure date, but theere was no addidtional discount for the paying at the gate, after them cancelling my booking for a refund.”

Helpful Report

Posted 9 years ago

“The car park was a bit of a building site, road surfaces broken and poor. On the other hand, access to the terminal is great, only two minutes walk.”

Helpful Report

Posted 9 years ago

“The car park was a bit of a building site, road surfaces broken and poor. On the other hand, access to the terminal is great, only two minutes walk.”

Helpful Report

Posted 9 years ago

“A bit out of the way, made worse by a coach driver who decided to drive at the slowest possible speed and was particularly miserable”

Helpful Report

Posted 9 years ago

“Automatic pre-paid exit didn't work. Had to wait at the barrier after pressing the assistance button untill the person next to me could exit who also had the same problem.”

Helpful Report

Posted 9 years ago

“Absolutely fine, close to the terminal which was ideal with 2 young children. Bit surprised at the poor state of the actual car park...just rough tarmac but I'm not really bothered by that...just cosmetics, so long as you can wheel a trolley easily and walk safely to and from....in that respect a lack of visible lines and directions ( that I could see in the dark) could be a health & safety issue in the future.”

Helpful Report

Posted 9 years ago

“Regularly the cctv does not recognise number plate on arrival for pre booked orders which causes issues on departure. Cost of parking are also exceptionally high especially for short term parking. Quality of spaces also quite poor when taking account of the high cost.”

Helpful Report

Posted 9 years ago

“Our flight was delayed and I was disappointed to find that we needed to pay for another full day as a result!”

Helpful Report

Posted 9 years ago

“Despite registering in advance for car parking mid term for a long weekend, I got a surprise £80+ charge at the exit....it appears the pre-registration and ANPR at the barriers don't share the same database. Thankfully, the HELP button and my booking reference saved me the additional charge. Parking and bus to the terminal all as advertised.”

Helpful Report

Posted 9 years ago

“I haven't visited your car park yet; duds to park between 9th and 13 January?”

Helpful Report

Posted 9 years ago

“The car park recognised my registration, but not my booking confirmation order.”

Helpful Report

Posted 9 years ago

“Nice and close to Terminal. Booked and Prepaid but upon exiting car park my ticket demanded payment. Contacted assistance via the button, gave my details and barrier was raised.”

Helpful Report

Posted 9 years ago

“Only spaces available at the very back of the car park The camera did not recognise the car on exit, had to contact the help service. Car park spaces bot big enough for cars bigger than medium sized hatchback.”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,408 reviews