London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

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Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived at lunch time at the mid term parking (February 2015). We had no problem finding a parking space and our transfer bus arrived within 5 minutes and our transfer to the airport was very quick at around 3 mins. Coming back our transfer bus arrived within 5 minutes of us arriving at the pickup bus stop outside the terminal. No problem getting out of the car park and it all went very smoothly.”

Helpful Report

Posted 9 years ago

“The stated travel time/frequency from Long Stay parking was a problem. While stating a typical time of 10 minutes and a 15 minute frequency, it in fact took 35 minutes to travel from the bus stop (after a 10 minute wait) to the terminal which caused me to arrive at the gate after it had closed (luckily I was still allowed on my flight). Please amend stated times to better reflect reality. There is a clause to say times may take longer, but I feel the stated times are misleading. I felt while my journey was fairly busy it was not atypical in terms of the amount of passengers.”

Helpful Report

Posted 9 years ago

“No problems, penty of spaces, quick collection, numberplate recognition, would use again.”

Helpful Report

Posted 9 years ago

“Car park on exit would not accept my prepaid ticket. i had to press the help buzzer but was let through once i had explained the situation. Others exiting at the same time semed to be having the same bother.”

Helpful Report

Posted 9 years ago

“The mid-term carpark was not in great condition and parts looked like an abandoned building site. Payment was confusing. I had booked and payed in advance. On arrival I could only gain entry by taking a ticket which then asked for a further payment on exit. On the up side, when I spoke to someone on the barrier intercom I was allowed to exit without making the additional payment.”

Helpful Report

Posted 9 years ago

“Easy to find and lots of parking spaces available The shuttle bus service was very quick Only issue was the road works, hence a diversion to get back onto the M1 on return”

Helpful Report

Posted 9 years ago

“Yet again the car number plate recognition did not work. Don't plan on a quick getaway from this parking.”

Helpful Report

Posted 9 years ago

“We were slightly behind time arriving for our flight so the pre-booking and number plate recognition meant that we got into the short stay car park near the terminal with no fuss or delay and there were plenty of spaces signposted. On our return there had been a significant delay with the flight, so we were leaving 20 minutes after my anticipated latest departure time. It was very pleasing that we were able to exit without incurring further charges. The staff in the car park were also very helpful.”

Helpful Report

Posted 9 years ago

“Car park was rather unorganised with no specific bays and struggled to find a space. When exerting the car park, registration was unrecognised so although I prepaid, took about 15 mins to get out of the barrier at 1am as no response to the "help" button.”

Helpful Report

Posted 9 years ago

“I booked on line the Short Stay car park as it was near to the terminal, however this car park is also used as a drop off and collection car park which means it is very busy at all times. Finding a space was a nightmare, and there were cars that had literally being abandoned in spots that were not designated for parking. One such car had been parked in a position that obstructed the free flow of traffic around the car park which was causing chaos. The offending car was still abandoned in the same position when I returned the following day from my trip. On reflection I would have preferred to park in the medium stay car park and taken the short bus ride to the terminal.”

Helpful Report

Posted 9 years ago

“We booked into the short stay car park at Luton Airport for a 2 day trip and very nearly missed our flight as it took us over half an hour to find a car park space. There seems to be no mechanism of determining when the car park is full, nor for ensuring that there are sufficient spaces for those that have pre-bought. I won't be using Luton Short Term Car Park again.”

Helpful Report

Posted 9 years ago

“Close proximity to terminal & reasonably priced”

Helpful Report

Posted 9 years ago

“Prepaid ticket was of no use at all. We had to queue to leave the car park late at night as EVERYONE was having to call the help line to have the barrier raised. Not a good experience. Not much choice of an alternative though.”

Helpful Report

Posted 9 years ago

“the bus stop shelter leaks like a sieve when its raining, not protected enough. I think I got wetter standing in it than if I was under an umbrella outside!!”

Helpful Report

Posted 9 years ago

“Very easy... Good price.. No problems.. Would recommend”

Helpful Report

Posted 9 years ago

“The parking experience was very poor due to the state of the road/car park... also there werea lot of pools. It is quite tricky to identify the exit, and the path to go out/iin of the car park by walk when you need to go to the terminal. The price was OK for a small airport like Luton but i was expecting better conditions for these price. It was almost like leave the car in the middle of a field full of stones, puddles...”

Helpful Report

Posted 9 years ago

“Its the bus system that is just not fit for purpose, you need to put on more buses and not cram us in like rush hour on a friday night tube train. I am 32 but making a lot of the more elderly customers stand up is shameful. Put on more buses and make it an actually bearable experience. I would not book again.”

Helpful Report

Posted 9 years ago

“Good service, but bit pricey !!!!..”

Helpful Report

Posted 9 years ago

“Had to wait a long time to get out following problems with barriers. On bus should be made clearer what section we are stopping at.”

Helpful Report

Posted 9 years ago

“Toilets were very unclean. Quite good restaurants etc once you go through security but it's so unclear when you arrive that you end up staying in the entrance to grab food. Needs better signing and updating the website of the facilities. Otherwise good experience.”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews