London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nearby the terminal and I find this very convenient. The price and the proximity of the short term parking is what made me choose Luton to fly from. However, despite paying in advance, the machine didn't read my ticket appropriately at exit and wanted to charge me £223. I had to ring to cancel this. I've only parked in Luton short stay 3 times and this has happened twice, so unfortunately the streamlined service doesn't seem to work.”

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Posted 9 years ago

“It was fairly easy to find a space but the courtesy buses are not frequent enough.”

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Posted 9 years ago

“A competitive price, very close to the terminal and exceptionally well organised. Thank you for a pleasant experience. It made my life easier. I used this car park twice in two weeks. On both occasions it was well worth the money.”

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Posted 9 years ago

“I havent even stayed at their parking yet, but their customer service (if one can call it that) is nothing short of shockingly bad and disrespectful. I had just purchased one weeks parking several months in advance of our trip, when my wife alterted me to the fact that we were departing from Luton but returning to Gatwick. Obviously my error but in these days of low cost flights from 5 different airports in the London area probably not too rare. Within an hour of having booked I wrote to their customer services email to explain my error and expecing some sort of refund at least. Instead I get a short generic email back saying that I cant change my parking reservation since my booking isnt flexible. This is kind of beside the point, which is that when one has purchased something in error, it is customary to get a refund (especially since I alerted them immediately). Very poor Luton Parking. Soren”

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Posted 9 years ago

“We parked without any issues”

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Posted 9 years ago

“Short stay car park is poorly designed with dead ends in some rows, making it difficult to find a space.”

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Posted 9 years ago

“Buses to terminal are frequent enough, but there seemed to be little advantage going for the long stay car park nearer the terminal. Booking a week in advance is much cheaper than a couple of days beforehand - almost half the price for my 2 day stay. Overall good, but not brilliant as far as airport parking goes.”

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Posted 9 years ago

“Worked perfectly, reasonably priced, and near the terminal. Better than meet & greet since human error is largely eliminated. Will use again.”

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Posted 9 years ago

“Nice and near only fault was trying to find exit”

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Posted 9 years ago

“The booking and payment system was easy and straight forward but pedestrian access from the mid-term parking area to the terminal is very poor and indirect. This should be improved.”

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Posted 9 years ago

“I pre-paid for my parking. Apart from being told by the ticket machine that i needed to pay everything was fine. It only took a quick talk with the staff there and then it was all sorted out. It was Conveniently close to the terminal and not bad value for money”

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Posted 9 years ago

“All good, easy to find, quick journey on the shuttle bus. No problems. Will definitely do it again”

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Posted 9 years ago

“Simple , easy, no fuss, did what is said on the lable. Would gladly use it again.”

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Posted 9 years ago

“Tarmac broken up, worn bay markings, some bays unusable due to pot holes and flooding. Very difficult to manoeuvre in and out of due to close proximity of opposite bays. No covered way between car park and terminal, fortunately it was not raining/snowing. On a positive note the directions to the carpark on the website were good.”

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Posted 9 years ago

“Quick, easy, as advertised.”

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Posted 9 years ago

“Easy to book, easy to find, easy to walk to the terminal. You just need instil the same principles into the baggage reclaim areas”

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Posted 9 years ago

“The service was very good, the bus driver was very helpful when we got there very early in the morning and waited for us when he saw us just arriving and waited for us to park the car. And finally he told us to make a note of the bus stop number so we will be able to find the car quickly on our return which was this afternoon.”

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Posted 9 years ago

“Due to an accident on the motorway we ended up missing out flight. We had pre-booked parking from Friday until Sunday. We managed to get another flight on the Saturday and I was informed that because we had left the car park the booking no longer stood and so I had to do another booking for the car park. It is ridiculous that the original booking did not stay as we would still be using the car park for the original time frame.”

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Posted 9 years ago

“Parking area was clean and well organised, transfer to the terminal was quick. Only signage from main road to the Parking was very poor, also road surface was not in the best condition. Overall experience was good ;o)”

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Posted 9 years ago

“Easy to use, hassle free.”

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Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews