London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

Company Reviews

Questions

Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

Write Your review

Tell us how London Luton Airport Operations Limited made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very easy - drive up, leave the car very close to the terminal, car was waiting for us on arrival back into the UK - simple and easy”

Helpful Report

Posted 9 years ago

“I parked in short stay for 4 days and parked relatively close to the airport. It was still a fairly long walk for my disabled mum but we could have got assistance via wheelchair as there is a Special Assistance facility close by. Was confident car would be safe and undamaged while I was away. On return to vehicle it was fine but my only let down is that when I put ticket in at exit barrier it wanted me to pay an additional £100. I pushed help buzzer and the matter was dealt with efficiently but did upset the people waiting behind me.”

Helpful Report

Posted 9 years ago

“Pretty good and straight forward however have noticed recently that the mid-term parking is getting fuller and fuller and its taking a while to find a space, specially at peak times (Monday morning). Its also rather frustrating when you have a bus come along that says "drop off only." This is starting to happen too regularly, especially worrying when you are short of time due to recent roadworks causing delays etc.”

Helpful Report

Posted 9 years ago

“Quick, easy and cheap, what else do you need.”

Helpful Report

Posted 9 years ago

“Happy with booking process, and location of car park. Unhappy with signage etc which is not totally clear, and I ended up driving into pickup area which then cost me £2.50 to drive into and straight back out of. Parked in a space that was right on the end of the parking bays alongside the main driveway through the park. Returned to find some idiot had parked in the driveway next to my car leaving enough space for a pencil to get into my car that side, which was the drivers side. If drivers show so little regard to others, then they should have their vehicles towed away. In their defense, you had possibly let too many cars into the car park as this car was not the only one parked so irresponsibly.”

Helpful Report

Posted 9 years ago

“Parking as advertised, lots of space, bus within ten minutes. Changes and queries answered clearly on the phone. Make sure to buy in advance otherwise the cost is too much.”

Helpful Report

Posted 9 years ago

“The exit machine wanted to charge us £63 for a pre-paid stay. Fortunately the chap on the end of the phone quickly sorted it out”

Helpful Report

Posted 9 years ago

“The booking process is easy but the short term parking area is in an appalling state. Overcrowded, signage virtually non-existent, very difficult to find a space and the surface is rough, rutted ground.”

Helpful Report

Posted 9 years ago

“Its always a very quick entry and exit, my only one suggestion would be to have better marked spaces as some people park over 2 spaces”

Helpful Report

Posted 9 years ago

“Arrived at car park, easy to find, my name came up on screen...amazing, way home . Ticket in at barrier, recognised car, barrier up, out of airport...only problem then was m1 closed so diverted thro Luton, not fun when landed at 11.30pm, not car park prob tho. Would defo do again”

Helpful Report

Posted 9 years ago

“Good easy to navigate”

Helpful Report

Posted 9 years ago

“car park very close to terminal, which was great. We bought a blue badge discounted ticket on line, and hadn't realised we needed to 'register' it before flying - it was only by chance we noticed the disabled cabin and checked with them before going into the terminal. Perhaps I missed details of this when booking the ticket, but perhaps this could be made clearer. Otherwise, all great”

Helpful Report

Posted 9 years ago

“Easy, quick, safe and convenient.”

Helpful Report

Posted 9 years ago

“Had to wait a little longer thn 10 minutes for the bus on our return, but actual in/out at the car park was great”

Helpful Report

Posted 9 years ago

“Very easy to access and well signposted an hassle free experience”

Helpful Report

Posted 9 years ago

“Beware of overstaying. Got a good price for a 3 day stay. My plan was 2 hours late and got hit with a charge over double the quoted price...!”

Helpful Report

Posted 9 years ago

“Confusing to know where to park. Car park surface is atrocious. Parking seemed haphazard (No clear lines) The camera system did not pick up my car reg and give me a card. I had to take one and speak to someone on exit to be let out. Also when booking to come back, I was not sure at what time I was supposed to be gone (and thus avoid having to incur unreasonable charges). The flight was late in the evening, so I was not sure if I should pay for an extra day. Extra stress that's really not needed. I hate these technology based parking systems that have no human face to them (and I'm a geek). The words that came to mind when I arrived at the airport was "Under Investment", "Disorganised", "This is horrible". When I arrived at the parking... words were "You have got to be kidding..."”

Helpful Report

Posted 9 years ago

“Slow response at car park exit assistance. No notice given in the bus about the stop number. Improve parking by making it fully concrete not stones.”

Helpful Report

Posted 9 years ago

“Easy to book. Had a problem on exit showing that we still had to pay even though we paid when we pre-booked, but was swiftly sorted out via the intercom at the exit gate. Would use again if we were to fly from Luton again.”

Helpful Report

Posted 9 years ago

“very good. even got a spot in the disabled bay for my mum. tarmac could be redone as uneven surface”

Helpful Report

Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews