London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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Metrics

3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bus took longer than advertised to arrive.”

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Posted 9 years ago

“Landing at Luton airport is like visiting a third world airport. On Saturday 9th. 2015 we arrived on a Thomson flight from Menorca. We were kept waiting for 15 minutes on the plane as a) the steps weren't ready for disembarkation and b) I was told that there was no reception personnel available to lead us from the plane to the terminal. On going to the baggage reclamation there was a delay of about 20 minutes, not just at our reclaim point but also at others. I rarely fly from Luton through choice, there is always some problem that spoils the holiday. The whole place looks and feels tatty, a definite lack of investment in the environment surrounding your customers. I don't suppose for a minute that there will be any response to these words, but feel free to reply. When asked by friends if they should use Luton, it's a definite no.”

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Posted 9 years ago

“All good thanks”

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Posted 9 years ago

“I use this car park around 3 to 4 times a year, it always felt as value for money. But this last time I was extremely frustrated after realising I was instructed to park in a new section where the only way to get to the bus stop is by using the steps, there is no alternative. It is absolutely inconvenient when carrying your holiday luggage. When you're paying for a service such as this, you expect the facilities to make travelling easier, not a hassle. Thank you”

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Posted 9 years ago

“Very efficient set up, regular bus to terminal, friendly staff/drivers, short distance from airport, short walk at both ends. Highly recommend.”

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Posted 9 years ago

“No problems Short term car park urgently requires resurfacing”

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Posted 9 years ago

“Prebooked the mid term car park. when I got there, there was no space. The stewards were getting people to park in lanes, which could have resulted in cars getting damaged. I was moved to the short term car park. The short term car park is atrocious - it is the worst car park I've seen. There is no proper surface, there are few proper markings, most of the lanes are blocked at the ends so you have to reverse all the way back if there is no space - it is just chaos. The mid term car park seems just as bad. Leaving your car at Luton airport is not a pleasant or stress-free experience.”

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Posted 9 years ago

“Very quick and easy.”

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Posted 9 years ago

“It didn't recognise my booking when I left and asked me to pay 60 pounds.. I rang the intercom from the car at the exit and had to wait 5 mins to be allowed out”

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Posted 9 years ago

“For the price, this car park is poor. The surface is poor, there are many potholes and filthy puddles - hopeless for wheely suitcases. Poor signage for pedestrian way to terminal. Many cars parked out of spaces which narrowed the way in & out. Generally dirty and unattractive. Compared to Stansted short stay car park, this one is very poor.”

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Posted 9 years ago

“Fantastic service, no complaints, the staff were professional, organised, helpful and I will definitely be using this service again. Makes a Luton Airport my preferred regional Airport.”

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Posted 9 years ago

“Hardly any spaces, looked like a bomb site and poor directions. If you are going to pay £40+ I expect better.”

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Posted 9 years ago

“Very convenient, good prices for early booking and the flexible option is useful.”

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Posted 9 years ago

“I haven't been yet! Receiving this email regarding my "recent parking experience" nearly gave me a heart attack, thinking that I had incorrectly booked my visit dates!!! Thankfully I still have the confirmation email which states the dates are as I booked them, but they are still almost 2 weeks in the future. Receiving an email like this prematurely is appalling!!!”

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Posted 9 years ago

“Easy parking, friendly staff.”

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Posted 9 years ago

“Good value and close to terminal building but the car park it self needs work as there are many potholes and also the rows are tight with not enough room to turn car around or its not clear whether there are spaces until you drive down the long row only to find there are not any and you have to reverse out , so can be very time consuming. Need to make a clear route for the cars to go around.”

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Posted 9 years ago

“Hi Normally an excellent service but this time, on the outward journey, the bus was full when it got back to stop one resulting in having to alight the next drop off bus at stop one so when it did full circle again it was full up so that stop one passengers could not alight. More or longer buses perhaps at these busy times! our wait time was 20 minutes instead of the advertised 10. Thanks Regards Terry”

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Posted 9 years ago

“easy to park. easy to collect bus to terminal. difficult to find exit as not clearly marked. drove round trying to find way out in dark. could e improved on”

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Posted 9 years ago

“Area of car park where spaces were available was clearly marked. I didn't wait long for a shuttle bus when leaving or returning. The spaces were clearly marked and sufficiently wide to be able to get out of my car without resorting to ninja contortionism.”

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Posted 9 years ago

“on entering did not pick up my reg or leaving had to call for help when leaving with my booking reference, was OK but cameras need to be more effective to register all reg nos”

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Posted 9 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews