London Luton Airport Operations Limited Reviews

Name: London Luton Airport Operations Limited
Address: London Luton Airport Operations Limited Navigation House Airport Way Luton, Luton
Rating: 3.69

3.7 Rating 2,409 Reviews

64 %

of reviewers recommend London Luton Airport Operations Limited

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3.7

Based on 2,409 reviews

Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

01582395359

Email:

info@ltn.aero

Location:

London Luton Airport Operations Limited Navigation House Airport Way Luton
Luton
LU2 9LY

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. No understanding about film cameras at security. Spoke to us rudely and refused to acknowledge their terrible service. Easyjet service was awful. Only ran into 1 nice person, the young man who looked after us before the X-ray/CT machine. It seemed they didn't even know if their machines were CT or Xrays! Do NOT use this airport if you are a film photographer.”

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Posted 6 months ago

“Disorganised Depressing Dirty Dismal Generally a hostile environment staffed by hostile people Only a 1 star review as you cannot award zero”

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Posted 10 months ago

“Disgusting service. Was told by parking staff that the wait for shuttle would be less than 5 minutes. Ended up waiting over an hour. Avoid at all costs”

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Posted 10 months ago

“Appalling airport… 90% of the space is dedicated to shopping and overpriced places to eat and drink, if you just want to sit and wait for your flight… there’s the floor.”

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Posted 1 year ago

“Luton Airport- avoid at all cost it is without doubt the worst airport in the UK. I had the misfortune to have to drop someone at the airport today. I can safely say it was the most horrible experience. The airport itself is a complete ugly monstrosity and looks as though it was just thrown up without any thought. The drop off point is in a very dark tunnel with inadequate lighting. For this horrible experience everyone is charged the outrageous fee of £5.00. To make matters worse the chip and pin pay machine wasn’t working properly and I had to enter my passcode about four times before it accepted my card. I really couldn’t get away quick enough from this revolting airport!”

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Posted 1 year ago

“Disaster!. Rude rude staff! Slow, no managment! Avoid!”

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Posted 2 years ago

“Luton do not care that has now happened to me 4 times 2.30 to get through passport Waiting for the bus even to get off the plane Why do easyJet put there hub here They know this is happening but they don’t give a dam EasyJet should pay compensation then they might do something about it Treating customers like animals and ruining holidays It’s not like this in any other country It’s not a surprise that 20 planes are flying in full of passengers”

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Posted 2 years ago

“This is the worst Airport ever bin delayed for flight stairs waiting long time on the time waiting a long time for collecting the baggage and it's happened almost all the time”

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Posted 2 years ago

“Absolutely disgraceful! If I would be visiting UK for the first time via Luton airport - would never thought UK as developed country! We were waiting more then one hour in a queue to go through the borders with 2 toddlers closed in plastic barriers at the middle of the night. The queue specifically for families. One of the father made a scene when situation started to be unbearable. The border officer replied if he doesn’t like it he should return back. Well, I am a nurse in NHS and I just can’t return… otherwise my cancer UK patients would get treatment with delay… No money saved are worth to travel via Luton!! Avoid as you’ll be treated as an animal - maybe worst. Our pushchair was found just thrown in a middle of the luggage area!! State of the bathroom facilities is no comment…”

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Posted 3 years ago

“Absolutely avoid, travelled on Saturday and spent 2h to get to officer with two little children. It was midnight as the plane was delayed but there was no prep whatsoever, only few officer worked. This was not the first time so will choose other airport! Morover, no social distancing were maintained due to understaffing !!!”

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Posted 3 years ago

“Lost my holiday as I needed help with my locator form and kept getting bombed out of site no helpful staff appalling service disorganised airport”

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Posted 3 years ago

“Shame on you all. More than 45 minutes waiting in the plain for someone to bring the stairs. And now more than one hour waiting for the laguagge. If you are not able to start work at 7am than start at 10 but offer the service that we are paying for. Asking staff whats going on they just ignore you or the answer is " we don't know". Shame on you”

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Posted 3 years ago

“A bad airport. Deceptive pricing practices may push down the cost of flights, but if you have to pay a surcharge to drop-off at the airport, get a ziplock bag for liquids and gels, etc, then it amounts to the same thing. At the very least ask airlines to publicize these fees so customers aren’t caught off-guard.”

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Posted 3 years ago

“AVOID Blue Circle Parking! Dreadful experience with this company. We left our car with Blue Circle at Luton airport, for a long weekend in Prague. Greeting was friendly but no details were taken upon checking in. And at no point were we asked if anything valuable was in the car. Upon our return 3 days later My car had been ransacked. Boot emptied and glove compartment emptied. The valuable contents of my car had been stolen and they have accepted zero responsibility. Was also made aware that there is no CCTV footage where the car are stored, which further confirmed the lack of care. 0 empathy from all staff involved. Use another service.”

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Posted 5 years ago

“1Every time I fly from Luton I swear it’s the last. If u r disabled drop off awful.Taxi’s can’t find disabled drop off. It’s still aLONG walk from parking to main building. Have had to wait 20 mins in cold dark rainy winter day for disabled pick up. In the end I gave up waiting and asked a kind passer by to help. If u go to toilet no room for trolley’s like there are at Heathrow and other airports. It is obvious that the customer comes last and that improvements are focused on what the customer can buy I.e profits for Luton. The trolley’s are so hard to use if you have back or shoulder problems.I HATE LUTON AIRPORT”

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Posted 5 years ago

“Awful experience on arrivals. Too few staff and a two hour wait!!!”

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Posted 5 years ago

“So I go to pick someone up at the airport the pick up/ drop off is I the mid term parking but due to delays inside the airport the person I picked up took a while to get out and so I got SLAPPED with a parking charge for 1hr 30 minutes that was nearly as much as the person I was picking up paid for the flight out and back into the country. It’s absolutely ridiculous”

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Posted 5 years ago

“Luton Airport, Airparks Drop and Go, Grove Road, Slip End LU1 4BZ. From my car is stolen property (parcing workers), when I told them, they did not solve my problem, communicated with me disrespectful and degrading. Don't forget - your car's interior case they will be checked, and stole. They refuse to solve the problem. THIEVES THIEVES THIEVES THIEVES THIEVES”

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Posted 5 years ago

“Prepaid for parking in midterm. Because of an emergency had to stay at my destination two days longer than expected. Tried to change booking on line but could not because of the "nature of the booking". Tried the helpline but does not work at weekends! Pathetic. Used the email address to ask what the best course was so I didn't have to pay the standard daily rate so £ 32. Never even received a reply.) Rang the number on the Monday morning and after the third was basically told pat the daily rate. They would not know good customer service if it hit them in the face, they are just interested in extracting as much money as possible from people. If I could fly from another airport I would never set foot in this disgraceful place again.”

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Posted 6 years ago

“Luton used to be my favourite London airport. Not as nasty as Thiefrow; not as far away as Gatwick. No longer. All is being changed – for the worse. Coming by car, the signposting is dreadful. At at least three points I had to stop my car, because it was unclear where I should go to leave it at Valet Parking. Nobody at the 'Passenger Help' kiosk, of course. So I had to wait until a service engineer happened by to fix one of the barrier mechanisms, and he told me where I needed to go. I cannot comment on the queues for Security on Departure, as I'd paid for Priority Security, so didn't have to wait too long. Bur, once through, you are confronted by - literally - a maze of airport concession shops with a serpentine path between them, meandering in an almost complete circle [and with no short cut]. So bad, that they had had to put up a small sign to explain the the actual passenger path to the departure gates was - half-hidden - between one of these shops and its neighbour. Then at least a quarter mile of corridors and passages, to get to Gate 1. Returning was just as bad. No signage at all to indicate that the ONLY way to the multi-story car park was to take the elevated bridge. At ground level, signs to "Pick-up" lead you past the multi-story to a wasteland of fenced-off construction sites. And once you finally get out of the airport, you find four lanes of traffic [Airport Terminal, Airport Service Area, Local traffic, Luton Town Centre] all merging into one. The resulting jams have to be seen to be believed. For a so-called "International Airport" it is a DISGRACE”

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Posted 6 years ago

London Luton Airport Operations Limited is rated 3.7 based on 2,409 reviews