LUXBMX Reviews

Name: LUXBMX
Address: 1 Burke Street, Woolloongabba
Rating: 4.90

4.9 Rating 5,449 Reviews

98 %

of reviewers recommend LUXBMX

4.9

Based on 5,449 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

LUXBMX 5 star review on 21st January 2025

Jason Shoobert

Anonymous

Anonymous // 01/01/2019

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“One of the best online stores for BMX parts and advice. Great response and follow up action from customer service as well. Keep up the great work guys!”

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Posted 3 years ago

Ming, Thank you for your kind words, we really appreciate you taking the time to leave us your feedback. We look forward to having you shop with us again!

Posted 3 years ago

“Great range of parts, competitive pricing and awesome service!”

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Posted 3 years ago

Hey Elle, Thank you for taking the time to leave us a review, we appreciate the feedback! Have a great weekend.

Posted 3 years ago

“Usually easy to deal with, the dudes did a good job on my frame swap recently too. If anyone rides on the north side I'd like to join some time lol. Thanks again dudes”

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Posted 3 years ago

Hey Jacob, Thank you for taking the time to leave us a review, we are stoked to hear your happy with the frame swap. We look forward to seeing you again in the near future.

Posted 3 years ago

“My bike arrived in Perth with 5 working days, however LUX sent the wrong size. Little bit disappointed given the excitement buildup, they got back to me very early the next day, courier picked up the bike within hours and had the correct bike 5 working days later. VERY WELL DONE LUX bike is mint !! Cheers”

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Posted 3 years ago

Kane, Once again we are sincerely sorry for the mix-up with the bikes and appreciate you taking the time to leave us a review. We're glad to hear that you love your new bike and look forward to helping you with all your BMX related needs in the future. Happy Shredding!

Posted 3 years ago

“My son's bike hasn't stopped since we picked it up. We had had $1,200 worth of fun from the $600 bike in the first week. Many thanks for all of your patience in helping get everything right.”

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Posted 3 years ago

Hey There, We really appreciate the feedback, and we are stoked to hear your son is loving his BMX Bike.

Posted 3 years ago

“Great service and great products, they also go that extra mile to ensure customers are happy. I had an issue with an item not fitting and without any delay LUXBMX ordered a different brand to make sure the fit was perfect Thanks heaps :)”

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Posted 3 years ago

Ryan, Here at LUXBMX we always put our customers first and I'm glad to hear that despite the issue you enjoyed your shopping experience. Happy shredding and we look forward to having you shop with us again!

Posted 3 years ago

“If a sick Bmx bike is what you’re after ! Then go and see the Luxbmx team! Professional service, excellent knowledge of all things bmx . It was an absolute pleasure to build my daughters race bike with Luxbmx .”

LUXBMX 5 star review on 2nd February 2021

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Posted 3 years ago

Paul, We appreciate you taking the time to leave us your feedback and for recommending us to others. We hope your daughter is loving her new bike and look forward to seeing you again soon.

Posted 3 years ago

“Excellent pricing, excellent service, hard to beat”

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Posted 3 years ago

Ben, Thank you for leaving us your feedback, happy shredding!

Posted 3 years ago

“In a time when service is rare these guys shine. Best bike shop that I have dealt with.”

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Posted 3 years ago

Hey There, Thank you for taking the time to leave us a review, we are always stoked on hearing feedback from our customers.

Posted 3 years ago

“This is admittedly complicated. I live in the US and searched all over for a particular seat I wanted for a new build. They sent me the wrong seat and initially I did not love the response I got from the first customer service individual I corresponded with. They thought they sent me the correct when they spoke to their supplier. I will say even that correspondence was prompt. They did some checking on their end and their supplier confirmed the mistake. They then made it right and were very apologetic. For a transaction that went sideways from the beginning, I really think it showed the character of the people working there. I would not hesitate buying from them again. We all make mistakes, but what sets us apart is how de deal with them. I have nothing but positive things to say about Lux.”

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Posted 3 years ago

Douglas, Thank you for your kind words, we appreciate that it can be a bit tricky when dealing with a business that is not in the same country as yourself. However, we're glad to hear that you enjoyed your experience whilst shopping with us even with the issues early on. We look forward to having you shop with us again, happy shredding!

Posted 3 years ago

“The best! No question.”

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Posted 3 years ago

Thanks, Matty we think you're the best too!

Posted 3 years ago

“Fucken bloody good service as always”

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Posted 3 years ago

Hell yeah Bree, glad to hear you're stoked on our level of service!

Posted 3 years ago

“Lux did a great build on my mid school RL at a great price. Five stars!Much appreciated.”

LUXBMX 5 star review on 1st February 2021

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Posted 3 years ago

Damon, Thank you for taking the time to leave us your feedback and we're glad to hear you love how your RL build turned out. Happy Shredding!

Posted 3 years ago

“Good service, always helpful!!”

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Posted 3 years ago

Hey Luke, Thank you for taking the time to leave us a review, we thank you for the kind words.

Posted 3 years ago

“Thank for the help guys! awesome service.”

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Posted 3 years ago

Anytime Luke we're always happy to help!

Posted 3 years ago

“Sensational service. Always fast postage to wa.”

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Posted 3 years ago

We're glad to hear you're stoked and appreciate you taking the time to leave us your feedback!

Posted 3 years ago

“Service was great. When i needed help their team was responsive, understanding and flexible. My son ordered the incorrect parts and they were happy for me to exchange. They called my son and arranged for the correct parts with no issues.”

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Posted 3 years ago

Hey Cheryl, We take pride in our customer service, thank you for taking the time to leave us an honest review.

Posted 3 years ago

“Excellent customer service.”

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Posted 3 years ago

Hey Greg, Thank you for the review, we appreciate the feedback.

Posted 3 years ago

“Very quick delivery. Will happily shop with LUXBMX again!!”

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Posted 3 years ago

Hey Ben, We are glad to hear your stoked, and cant wait to do business with you again. Have a great week.

Posted 3 years ago

“👍👍👍👍👍👍👍🙂🙂🙂”

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Posted 3 years ago

LUXBMX is rated 4.9 based on 5,449 reviews